Universal Driving School Ottawa Inc.

Negative experience: One of your instructors whipped into the Tim Hortons parking lot and hit my car door when getting out and walked away, on a Saturday morning, with a driving school marked car. I guess your motto must be do as I say not as I do

Negative experience: It was a satisfactory experience having my lessons here. I wasn't properly taught how to operate a car with 0 prior driving experience. I wasted half of one of my sessions waiting at a Costco lot having to refill gas. Was told 7 sessions in that there was supposed to be a test, when it should be halfway in (5 hours). Didn't teach me enough within the minimum time required. They told me to use a parking brake when I had never been taught or used it my entire life. Tried to communicate with an instructor that I was confused about how to merge into a lane safely, yet he responded that he was confused. After finishing the Drivers ED at 10 hours I didn't pass the test receiving a 65%, The Instructor said that I needed an 80% to pass, but after talking with other certified instructors on this topic, they said the ministry required 70%. Despite my not passing, I think the grading is fraudulent and improper. I was told to do an additional 5 hours, however, I tried to negotiate to understand why I needed to do 5 hours more, instead of trying to practice 1 hour to see my progress, they impeded I must pay for the 5-hour additional package. I decided to not continue with their course. I took this driving school at the same time as a peer of mine recommended it and they had a negative experience as well and dropped out of this Drivers ED school. My advice is to work on manners and how you respectfully talk to people as you are providing a service to a client. Although most people here are young students, does not give you the right to belittle them or infringe any kind of animosity as they are trying to learn because it is a new concept they are trying to learn. Another thing is to be understanding when things arise like this experience, otherwise you'll have bad customer review experiences just like this.

Negative experience: Bad customer service

Negative experience: Really bad!! I would put 0 stars! I signed up for drivers ed in December. I and a few others waited 30 minutes for someone to show up and no one ever did. We then called them and they said classes were cancelled but they never posted an update on their website, they never contacted us to let us know and at the place they had a paper which indicated the schedule for classes and nothing saying ours was cancelled was written on there. When we asked to speak to the manager he kept telling us that he was busy and to call him later but then, he would say the exact same thing. He lied to us several times saying he had called us multiple times and left us a voicemail but no one ever got a call. We then asked for a refund but he wouldn't give us all of it back. He would only give us the amount we paid (676,87$) minus 40$ because we payed with paypal, though they forced us to use that. He didn't want to give our money back. We had to call him several times as well as raise our tone of voice to finally get our refund. Only 2 weeks after requesting our refund we got our money back.

Fantastic experience: Amazing driving school in Ottawa! Thank you so much Hess and Ivan for your excellent guidance and training during driving lessons. You both are great guys and have a positive attitude to extend your help during lessons. I will recommend universal driving school to everyone.