École de conduite CAA-Québec

Fantastic experience: I had a great experience with my instructor , would highly recommend CAA to anyone who lives on the West Island

Negative experience: **Subject: Dissatisfaction with CAA Driving School Point Claire** Dear CAA Driving School Point Claire, I am writing to express my extreme disappointment with the level of service provided by your driving school in Point Claire. Despite repeated attempts to contact your school by phone, I have been unable to speak to a representative. Each call has been met with a voicemail message, leaving me with no option but to visit your location in person. However, even when visiting your location, I have consistently found the school to be closed without any notice or indication of when the staff might return. This most recently occurred yesterday when my daughter needed to pick up her driving certificate. I find this lack of accessibility and communication to be completely unacceptable. As a customer, I expect a certain level of service and responsiveness, which has clearly not been met by your driving school. I urge you to take immediate steps to improve your services and ensure that your school is accessible to students. This could include: * Ensuring that someone is always available to answer phone calls or respond to inquiries. * Providing clear and timely communication regarding closures or staff absences. * Implementing a system for students to pick up documents without the need for in-person visits. I would appreciate a prompt response to this complaint, outlining the actions you will be taking to address these issues. If I do not receive a satisfactory response, I will be forced to escalate this matter further. Sincerely, Joe Maxant

Negative experience: Not recommended on every level.

Fantastic experience: My son learns to drive the car here. It's good.

Negative experience: The receptionist at the school was incredibly ineffective and unpleasant. Not only did she seem completely disinterested in her job, but she was also unable to answer my questions clearly and accurately. Her attitude was disdainful. It was a frustrating and disappointing experience, and I would certainly not recommend this driving school to anyone due to the deplorable customer service provided by this receptionist.

Negative experience: The only good thing is the instructors, but the reception is never available and there is no consistency in management. Go elsewhere.

Positive experience: Pretty good driving school. The instructors are nice and give good feedback but occasionally give conflicting advice and have different teaching styles. Scheduling classes used to be nearly impossible but it's very easy with their online scheduling now.

Negative experience: Good instructors but really bad customer service

Negative experience: By far, one of the worst customer service experiences I have ever been victim to. And victim is absolutely the right word. They charge you, then provide inconsistent and incoherent communication, cancel classes without notice and reschedule them with zero regard for your schedule, are impossible to contact and you wait weeks and weeks between on-road sessions... CAA should be embarrassed to be associated with this...

Negative experience: Impossible de prendre rdv pour des cours de conduite, chaque appel c’est 45 min d’attente. On appel le 1er du mois, plus de place, uniquement le mois suivant et en journée avant 16h, très pratique pour les étudiants… Bref, au final ca va être possible de passer le permis après 2 ans peut-être, je désespère!

Negative experience: Terrible, terrible service. If I could put “zero” stars I would. Went in person 2 weeks ago to book practice lessons for August for my son, they said I had to call back in 2 weeks. Called back today, waited 45 min on the phone before someone answered, and was told August is full…now booking for September. Person also mentioned they have been accepting calls for August for over 3 weeks??? Their system is from the stone ages…take the money and run. Never again.

Negative experience: I recommend going literally anywhere else. I signed up in December and have only had theory courses so far because first they were so unreachable they made it impossible to schedule the in-car sessions and when I finally did get through to them, they had no availability for over 2 months. When I actually got some courses scheduled, they cancelled all of them last minute saying the instructor was sick for the entire month of May and couldn't find another instructor. They've now delayed both my in-car sessions AND theory until the end of July because they say I can't take the rest of the theory before taking the in-car sessions. When I complained about the numerous delays they just told me every other school will be like this, except of course CAA charges more for their school than anywhere else in the city.

Negative experience: -Booking courses can only be done over the phone, which requires waiting for an absurdly long time on hold -Different driving instructors every time, with totally different styles, and who have no idea how my previous lessons went. These different teachers often gave me conflicting advice. -Overall, I was left feeling more like a number than a student. This impersonal approach makes you feel like they're really cranking people out rather than taking any actual care for their education. I deeply regret not choosing a smaller school with a more personal approach.

Positive experience: Instructors are excellent, but planning classes and courses is a giant headache. Trying to call usually entails a long wait…and then very little choice or none at all. Long and arduous, there aren’t enough options for lessons. That aside (and it is a big part of the service), school is friendly, and learner drivers are well prepared.

Positive experience: CAA driving school is an amazing and decent driving school. My professor Robert was nice and felt like we were learning a lot from his classes. We did activities to make sure we wear learning and he makes sure that you participated. Although he did not like wearing hats so you always need to take them off. The simulator was super fun to use as well. For the driving parts they were nice and okay. It would be nice if they had better knowledge of the roads and skills and better driving cars because it would have been better and easier knowing that sometimes they do their best. All in all hope to see changes and improvements in the near future. I had no issues or complaints when I was here. A would reccomend for me and a great driving school.

Negative experience: Personnel gentil et professionnel, mais il est extrêmement difficile d’avoir un retour d’appel suivant une requête ☹️. Délais de traitement des requêtes excessivement longs (2-3 semaines).

Negative experience: Have had EXACTLY the same experience as another review below: No communication for weeks Requests for invoices, in person sessions totally ignored No replies to emails No calls Regretting ever going with CAA

Positive experience: One of the best driving schools in the West Island! Great communication, instructors are very nice and understanding. I would recommend this driving school for more peaceful and relaxed courses. Signing up is easy and quick. They are very organized, professional and friendly. Personally I wouldn't recommend going anywhere but this school.They went above and beyond to make this experience unique. Huge thank you to all the instructors for being able to work with my crazy schedule!

Negative experience: My experience has been poor at best, especially regarding the booking of driving sessions. First of all, you cannot simply call to schedule an appointment. You have to give them your availabilities (which may change from week to week but they ignore that), and they will "call you back" once they schedule the appointment. I did not get called back (as I explain in the second point) so I had to start the same process again and am waiting for an appointment. Secondly, I was notified of an appointment two days before, on a day I had said I was not available! What is the point of me giving you my availabilities if you are just going to ignore them? I sent them an email to cancel this appointment, which never got a reply and they never called me again which prompted me to call again. Third thing, I paid for the theory book, like they required before the first theory class. They said you will receive a call or email when the book is ready for pick up at the office. After many weeks I emailed them asking where my book was. No response for weeks. Then they finally said it was in the office if I had not yet picked it up. Poor customer service to say the least. The theory class instructor is incredibly strict and uncapable of understanding that some people are not alone at home and there is background noise and that we cannot control our internet connections. If everything is not EXACTLY as he wants it, you have to leave the class because he cannot understand that you can't control everything, but HIS technical issues have to be accepted. The driving instructor for the one lesson I had before the one scheduled on the day I told them not to was awesome and made they process seem safe. He is the lone saving grace of this whole process. They do not respond to emails, the calls lead to more waiting and slow responses, I definitely feel my money would have better served me elsewhere. We are in a pandemic. Operating a business is hard. But almost a year into this situation, CAA should be better equipped to handle it and treat their paying customers much better than this. I hope this improves, but I just can't wait to be done because this experience has been nothing but frustrating.

Fantastic experience: good driving school. just wanted to say huge thank you to Pierre! best driving instructor ever!!

Fantastic experience: Passed my driving exam today at SAAQ first try and wanted to say a big thank you for my teacher André Gamache for teaching us very well. Thanks to him, my driving was close to perfect. I really suggest taking him as a teacher!

Positive experience: Good instructors but difficult to reach office for scheduling and questions.

Negative experience: Very difficult to contact, been trying for weeks.

Fantastic experience: Fast service, social distancing enforced. Well equipped for dealing with the public.

Negative experience: This driving school is one of the worst and I mean worst driving school you can ever go to !! The instructors are extremely condescending and will make you feel like you’re the biggest idiot in the world if you don’t give them the right answer the first time or get confused about driving. Learning is supposed to be a safe environment where you should feel safe and encouraged to better your knowledge. I am truly disgusted with all the staff here. They are all unprofessional rude and as I said condescending. Please if you value your mental health and confidence, do not go to this school .

Fantastic experience: I took driving classes with 3 of the instructors at the Pointe Claire school. Pierre, Said and Azam. I spend 80% of my learning hours with Azam, and I have to say that he just took away my fear of driving, gave specific instructions on how to perform certain maneuvers, was super relaxed and made me feel comfortable behind the wheel. He is Great! Cheers Azam!

Positive experience: This school is the best I have experienced. Allie Babba complains about a lot of things everywhere Allie Babba goes. Allie seems to have issues with just about everyone, seems to like writing negative reviews all over the place.

Positive experience: ...The CAA School seems to be of good standing...I started my Course in 2013-14...But I didn't finish..And Failed my Theory...The Teacher wasn't bad but bored me with The DO's and DON'Ts of Driving....I Find that Driving has become more of an Expense than a Must...I Need a License so I can get a Better Job....And Help my Mom to get around...Because Owning a Car Today is Expensive...

Fantastic experience: Nice teachers.

Fantastic experience: La meilleure école de conduite et les meilleurs instructors Pierre et André.

Fantastic experience: Pretty good school but avoid Carol the driving instructor at all cost. She yells, puts you down and makes you feels stupid and incompetent, that is no way to teach in car driving sessions...endangering the student and everyone else on the road. Get RID of her!

Fantastic experience: Great driving school with a lot of other thing the other driving school don't offer.