Young Drivers of Canada - Metrotown Burnaby Driving School

Expérience négative: Absolument dégoûtant. L'instructeur était impatient et cruel par moments. Des erreurs ont été commises avec les réservations. Impossible de joindre le service client. 'Louise' était horrible et pas du tout utile. Cet endroit est une arnaque, rien de plus. En plus des 2000 $ pour le cours, ils ne délivreraient pas le certificat de ma fille pour un prétendu frais d'annulation 'tardive' qui n'existait pas... et bien sûr, dans le style 'yd', il n'y a personne pour aider à résoudre cela, donc 2000 $ plus tard, nous n'avons pas de certificat, pas de N puisque ma fille a échoué à son test de conduite ; son moniteur a échoué à la dernière leçon où il n'a pas pu l'emmener au test et elle a dû passer le test dans un SUV qu'elle n'avait jamais conduit, échouant donc au stationnement en parallèle. Ma fille m'a aussi dit que son instructeur lui criait essentiellement dessus pendant les dernières leçons et la rendait très nerveuse derrière le volant. ÉLOIGNEZ-VOUS !!! MISE À JOUR*** heureux de rapporter que Tristan a été très utile et a renoncé aux 200 $ et fait envoyer le certificat de ma fille. Je ne recommanderais toujours PAS cependant.

Expérience négative: Ma fille a acheté un forfait de leçons avec une leçon d'échauffement avant l'examen pratique. On lui a fait croire que l'échauffement serait un entraînement sur le parcours de l'examen. Ce n'est pas le cas et c'était à peine une pratique. Le service client est inexistant. L'instructeur lui a dit qu'elle avait peut-être besoin d'une leçon de plus avant l'examen et qu'elle réussirait probablement le test. Elle ne l'a pas fait (pour la deuxième fois). L'instructeur a ensuite dit à son père le contraire dans une tentative clairement évidente de lui faire acheter plus de leçons (à un coût élevé !). Lorsque ma fille a pris le temps d'exprimer son mécontentement et ses préoccupations avec son instructeur, sa réponse a été 'J'annule votre examen pratique réservé car vous ne poursuivez pas d'autres leçons avec nous.' Elle a complètement ignoré les préoccupations de ma fille. Lorsque ma fille a essayé de les contacter par téléphone à plusieurs reprises et a demandé à parler à un manager pour rectifier les problèmes, on lui a refusé à plusieurs reprises. Ne gaspillez pas votre argent ici. Payer un prix élevé pour rien !

Expérience négative: No communication, multiple cancelations, bad instructors, basically to sum them up. Go with Atlas driving school, on time, pick up option is great, and their admin gets back within a day.

Expérience négative: Don't bother. Zero communication, absurdly long wait times that of course you don't find out until you've already paid, absolutely ridiculous 0 stars. :)

Expérience négative: *Update* He FINALLY finished his driving lessons. All I can say is, do not use this company if you want to create good driving habits. Do not use this company if you do not have anyone else to teach you to drive when you aren’t having lessons. It’s been 9months and my husband is still not ready for his N test. I let my husband drive my car 2 months ago thinking he would be good enough since he was almost finished his lessons and he still didn’t properly know how to use a round about and he almost hit someone because his instructor didn’t tell him to use a blinker. If a grown man can’t learn to drive from these people do not trust them to teach your teenagers. I have been driving for 15 years and seeing all the mistakes he made that are rules that should be taught the first day driving, blows my mind. I am not writing this to be a “Karen”. I am genuinely concerned for the safety of others and believe there are other knowledgeable driving instructors out there that will teach proper SAFE driving, and teach how to make the correct judgment calls. My husband started the online course part months ago. He was waiting 2 months to get an instructor. He phoned back finally and someone eventually set up his times which would be starting august 24th. 2 weeks after they set it up they were all cancelled and postponed to September 24th. And just the other day again without notice got postponed AGAIN to DECEMBER the absolute worst time to drive. He has been waiting so long and with him not having his license it is preventing him from getting a raise at work which we really need since we are going to be parents soon. DO NOT waste your money with with course if I could give a 0 I would.

Expérience négative: If only half stars was an option. Expect to pay $1800 for classes and have your instructor cancel on the first day with less than 24 hrs notice. Teacher was great and thorough. Up until they quit the company less than 48 hrs before my next lesson. I had a class with them the previous day and would’ve appreciated a little heads up beforehand. Company has done very little to make up for the poor organization and service they have provided. Phone lines are a minimum 1.5 hours wait. Email are never answered. Not worth the time and money as they do not care about their students and their schedules.

Expérience négative: Sent an email inquiry two weeks ago and never heard back. Don't know how anyone would trust a business that can't even answer simple email inquiries.

Expérience négative: If you are looking at young drivers thinking that your child is going to learn to drive, going to have confidence for their test i would advice to take your hard earned money and get a private driving school instead. My daughter finished the in-class learning June 2021 but the in car lessons started Oct 22. In class could have been youtube videos that is probably better. In car took months to start so what was learned was not practiced right away. Then the subsequent sessions are too far apart. They expected the parents to practice almost everything, so i was wondering why did i paid this much for? I asked for a refund and got ignored so there wasn’t any choice at all but to finish. They took a lot of students during the pandemic but didn't have enough trainers. $1800+ this would have been 20+ 1 hr sessions on a private trainer that follows our schedule. This was a total waste of money.

Expérience négative: I should have listened to the bad reviews I read. Don't waste your money with Young Drivers.

Expérience négative: Got my first lesson in January and the next available lesson they offer is in April !!

Expérience négative: Too expensive almost all of first generation Canadians. Far to price for everyday people even with a grand income. It's appalling.

Expérience négative: SOLUTION POSTED BELOW Due to Covid, all classes were cancelled. They said they would not be issuing refunds although their refund policy explicitly says they do. We purchased in car driving lessons for my wife ($1566). The refund policy explicitly says full refunds will be made if 0 lessons were taken. The lessons were cancelled from Young Driver's end due to Covid 19. In March they sent an email saying due to their accounting team working from home, they will not be issuing refunds. We waited a few months but they still were not issuing a refund. We called to confirm and they said they do not know when they will be opening and would only issue store credit. They said even when the accounting team is back to the office they were not sure they would issue cash refunds. Attached is the email confirmation on the driving lesson we received with full details of the refund policy. Solution: 1) We called our credit card company and disputed the charge. We sent them evidence of their refund policy as well as email confirmations received directly from them. 2) Leave your experience on the BBB.org website 3) File a report with the provincial Consumer Protection ACT and then they’ll walk you through this. 4) Send your Premier an online submission for gouging and non compliant to refunds.

Expérience négative: If Terry S. still works there, this one’s for you Terry and it’s been a long time coming. You have no place in teaching young drivers with your demeanour, and shame on your employer for sticking me in a car with you many years ago.

Expérience fantastique: Experienced and patient instructors, friendly stuff, smart learning, very helpful to pass road test

Expérience fantastique: Honestly the class was great. i met some really cool people, other student drivers and the teacher(s). Have some great memories and it was very easy to learn and do well on the tests as long as you listen. Teacher was personal and funny which made the class entertaining and i learned so much more than i thought i would. I did the class with a friend of mine which made the experience more enjoyable. favourite memory was asking about the “yield button” in the car. it is actually called the hazard lights button...

Expérience fantastique: Young Drivers of Canada helped become a very safe and confident driver. Their hands on classroom learning and on the road instruction taught me skills that I would have never learned anywhere else. Both my classroom and on the road instructors were knowledgeable, helpful and very friendly. Young Drivers should be everyone’s first step to becoming a confident and safe driver.

Expérience fantastique: Going through young drivers was the best thing I did. The teacher at the class was very good and taught us lots and the lady I did my driving with did very well. I passed my test the first time going through young drivers and recommend this for everyone.

Expérience fantastique: Without young drivers, it would be very unlikely that I would have passed my N test on my first try. My instructor taught me more than my parents ever could.

Expérience négative: The instructors teach their students not to stop at a red light when going straight, but instead keep crawling forward.

Expérience négative: Wrong business hours very disgust me driving that far here

Expérience négative: My instructor were fine. But I can only take class on weekends. As such because weekend classes are so hard to book and do to the other mistakes and problems I encountered when trying to get classes it took over a year to get my 10 classes in. I can't recommend them. I very much have always regretted using the. I would have probably got my license about a year quicker had I not used them. Despite spending over $1000 on the everything I know I learned from other schools.

Expérience fantastique: My son had 6 lessons (including the pretest lesson) with Sabine Clemens. She was a great instructor and he got his license on his first try. She gave very thorough lessons and he felt very confident on the day of the test. She was very punctual showing up on time for every lesson as scheduled.

Expérience négative: Very difficult to book a lessons at convenient for you time. Some teachers don't care how you kid learning. Shortchange my kid 15 min of driving lesson. After I call office they told me they will adjust it next class and they didn't. After I call them again, they said they don't know anything. When I learn driving I hired private driving teacher which was way more cheaper, more convenient and way more beneficial. Don't recommend it to anyone.

Expérience fantastique: Although I only took four lessons with Young Drivers, my instructor, Sabine Clemens, provided lessons saturated with important information. She taught at a perfect pace where I was able to learn and comprehend, as well as ask questions. With her fantastic instruction, I was able to get my Novice License on my first try, with no errors. Thank you Young Drivers, and thank you Sabine!

Expérience positive: Good driving school, new vehicles, but is unjustifiably expensive when compared to other schools in the area. The lesson was good, but I did not walk away from it feeling like I have learned a lot, more like going through the motions, instead of identifying and targeting my specific weaknesses as a driver. You pay for the name with these guys.