École de conduite CAA-Québec

Expérience fantastique: J'ai eu une excellente expérience avec mon instructeur, je recommande vivement la CAA à quiconque vit sur l'Île-Ouest.

Expérience négative: **Objet : Insatisfaction vis-à-vis de l'école de conduite CAA Point Claire** Cher école de conduite CAA Point Claire, Je vous écris pour exprimer ma profonde déception quant au niveau de service fourni par votre école de conduite à Point Claire. Malgré des tentatives répétées de contacter votre école par téléphone, je n'ai pas pu parler à un représentant. Chaque appel a été reçu avec un message vocal, me laissant aucune autre option que de visiter votre établissement en personne. Cependant, même en visitant votre établissement, j'ai constamment constaté que l'école était fermée sans aucun avis ou indication de quand le personnel pourrait revenir. Cela s'est produit tout récemment hier lorsque ma fille avait besoin de récupérer son certificat de conduite. Je trouve ce manque d'accessibilité et de communication complètement inacceptable. En tant que client, j'attends un certain niveau de service et de réactivité, ce qui n'a clairement pas été respecté par votre école de conduite. Je vous exhorte à prendre des mesures immédiates pour améliorer vos services et garantir que votre école soit accessible aux élèves. Cela pourrait inclure : * S'assurer que quelqu'un est toujours disponible pour répondre aux appels téléphoniques ou répondre aux demandes. * Fournir une communication claire et en temps opportun concernant les fermetures ou les absences du personnel. * Mettre en place un système permettant aux élèves de récupérer des documents sans avoir besoin de visites en personne. J'apprécierais une réponse rapide à cette plainte, indiquant les actions que vous allez entreprendre pour résoudre ces problèmes. Si je ne reçois pas de réponse satisfaisante, je me verrai dans l'obligation d'escalader cette affaire. Cordialement, Joe Maxant

Expérience négative: Pas recommandé à tous les niveaux.

Expérience fantastique: Mon fils apprend à conduire ici. C'est bien.

Expérience négative: La réceptionniste de l’école a été incroyablement inefficace et désagréable. Non seulement elle semblait totalement désintéressée par son travail, mais elle était également incapable de répondre à mes questions de manière claire et précise. Son attitude était dédaigneuse,C’était une expérience frustrante et décevante, et je ne recommanderais certainement pas cette école de conduite à quiconque en raison du service client déplorable fourni par cette réceptionniste.

Expérience négative: La seule bonne chose sont les instructeurs mais la réception est jamais disponible et aucune cohérence au niveau gestion. Allez ailleurs

Expérience positive: Pretty good driving school. The instructors are nice and give good feedback but occasionally give conflicting advice and have different teaching styles. Scheduling classes used to be nearly impossible but it's very easy with their online scheduling now.

Expérience négative: Good instructors but really bad customer service

Expérience négative: By far, one of the worst customer service experiences I have ever been victim to. And victim is absolutely the right word. They charge you, then provide inconsistent and incoherent communication, cancel classes without notice and reschedule them with zero regard for your schedule, are impossible to contact and you wait weeks and weeks between on-road sessions... CAA should be embarrassed to be associated with this...

Expérience négative: Impossible de prendre rdv pour des cours de conduite, chaque appel c’est 45 min d’attente. On appel le 1er du mois, plus de place, uniquement le mois suivant et en journée avant 16h, très pratique pour les étudiants… Bref, au final ca va être possible de passer le permis après 2 ans peut-être, je désespère!

Expérience négative: Terrible, terrible service. If I could put “zero” stars I would. Went in person 2 weeks ago to book practice lessons for August for my son, they said I had to call back in 2 weeks. Called back today, waited 45 min on the phone before someone answered, and was told August is full…now booking for September. Person also mentioned they have been accepting calls for August for over 3 weeks??? Their system is from the stone ages…take the money and run. Never again.

Expérience négative: I recommend going literally anywhere else. I signed up in December and have only had theory courses so far because first they were so unreachable they made it impossible to schedule the in-car sessions and when I finally did get through to them, they had no availability for over 2 months. When I actually got some courses scheduled, they cancelled all of them last minute saying the instructor was sick for the entire month of May and couldn't find another instructor. They've now delayed both my in-car sessions AND theory until the end of July because they say I can't take the rest of the theory before taking the in-car sessions. When I complained about the numerous delays they just told me every other school will be like this, except of course CAA charges more for their school than anywhere else in the city.

Expérience négative: -Booking courses can only be done over the phone, which requires waiting for an absurdly long time on hold -Different driving instructors every time, with totally different styles, and who have no idea how my previous lessons went. These different teachers often gave me conflicting advice. -Overall, I was left feeling more like a number than a student. This impersonal approach makes you feel like they're really cranking people out rather than taking any actual care for their education. I deeply regret not choosing a smaller school with a more personal approach.

Expérience positive: Instructors are excellent, but planning classes and courses is a giant headache. Trying to call usually entails a long wait…and then very little choice or none at all. Long and arduous, there aren’t enough options for lessons. That aside (and it is a big part of the service), school is friendly, and learner drivers are well prepared.

Expérience positive: CAA driving school is an amazing and decent driving school. My professor Robert was nice and felt like we were learning a lot from his classes. We did activities to make sure we wear learning and he makes sure that you participated. Although he did not like wearing hats so you always need to take them off. The simulator was super fun to use as well. For the driving parts they were nice and okay. It would be nice if they had better knowledge of the roads and skills and better driving cars because it would have been better and easier knowing that sometimes they do their best. All in all hope to see changes and improvements in the near future. I had no issues or complaints when I was here. A would reccomend for me and a great driving school.

Expérience négative: Personnel gentil et professionnel, mais il est extrêmement difficile d’avoir un retour d’appel suivant une requête ☹️. Délais de traitement des requêtes excessivement longs (2-3 semaines).

Expérience négative: Have had EXACTLY the same experience as another review below: No communication for weeks Requests for invoices, in person sessions totally ignored No replies to emails No calls Regretting ever going with CAA

Expérience positive: One of the best driving schools in the West Island! Great communication, instructors are very nice and understanding. I would recommend this driving school for more peaceful and relaxed courses. Signing up is easy and quick. They are very organized, professional and friendly. Personally I wouldn't recommend going anywhere but this school.They went above and beyond to make this experience unique. Huge thank you to all the instructors for being able to work with my crazy schedule!

Expérience négative: My experience has been poor at best, especially regarding the booking of driving sessions. First of all, you cannot simply call to schedule an appointment. You have to give them your availabilities (which may change from week to week but they ignore that), and they will "call you back" once they schedule the appointment. I did not get called back (as I explain in the second point) so I had to start the same process again and am waiting for an appointment. Secondly, I was notified of an appointment two days before, on a day I had said I was not available! What is the point of me giving you my availabilities if you are just going to ignore them? I sent them an email to cancel this appointment, which never got a reply and they never called me again which prompted me to call again. Third thing, I paid for the theory book, like they required before the first theory class. They said you will receive a call or email when the book is ready for pick up at the office. After many weeks I emailed them asking where my book was. No response for weeks. Then they finally said it was in the office if I had not yet picked it up. Poor customer service to say the least. The theory class instructor is incredibly strict and uncapable of understanding that some people are not alone at home and there is background noise and that we cannot control our internet connections. If everything is not EXACTLY as he wants it, you have to leave the class because he cannot understand that you can't control everything, but HIS technical issues have to be accepted. The driving instructor for the one lesson I had before the one scheduled on the day I told them not to was awesome and made they process seem safe. He is the lone saving grace of this whole process. They do not respond to emails, the calls lead to more waiting and slow responses, I definitely feel my money would have better served me elsewhere. We are in a pandemic. Operating a business is hard. But almost a year into this situation, CAA should be better equipped to handle it and treat their paying customers much better than this. I hope this improves, but I just can't wait to be done because this experience has been nothing but frustrating.

Expérience fantastique: good driving school. just wanted to say huge thank you to Pierre! best driving instructor ever!!

Expérience fantastique: Passed my driving exam today at SAAQ first try and wanted to say a big thank you for my teacher André Gamache for teaching us very well. Thanks to him, my driving was close to perfect. I really suggest taking him as a teacher!

Expérience positive: Good instructors but difficult to reach office for scheduling and questions.

Expérience négative: Very difficult to contact, been trying for weeks.

Expérience fantastique: Fast service, social distancing enforced. Well equipped for dealing with the public.

Expérience négative: This driving school is one of the worst and I mean worst driving school you can ever go to !! The instructors are extremely condescending and will make you feel like you’re the biggest idiot in the world if you don’t give them the right answer the first time or get confused about driving. Learning is supposed to be a safe environment where you should feel safe and encouraged to better your knowledge. I am truly disgusted with all the staff here. They are all unprofessional rude and as I said condescending. Please if you value your mental health and confidence, do not go to this school .

Expérience fantastique: I took driving classes with 3 of the instructors at the Pointe Claire school. Pierre, Said and Azam. I spend 80% of my learning hours with Azam, and I have to say that he just took away my fear of driving, gave specific instructions on how to perform certain maneuvers, was super relaxed and made me feel comfortable behind the wheel. He is Great! Cheers Azam!

Expérience positive: This school is the best I have experienced. Allie Babba complains about a lot of things everywhere Allie Babba goes. Allie seems to have issues with just about everyone, seems to like writing negative reviews all over the place.

Expérience positive: ...The CAA School seems to be of good standing...I started my Course in 2013-14...But I didn't finish..And Failed my Theory...The Teacher wasn't bad but bored me with The DO's and DON'Ts of Driving....I Find that Driving has become more of an Expense than a Must...I Need a License so I can get a Better Job....And Help my Mom to get around...Because Owning a Car Today is Expensive...

Expérience fantastique: Nice teachers.

Expérience fantastique: La meilleure école de conduite et les meilleurs instructors Pierre et André.

Expérience fantastique: Pretty good school but avoid Carol the driving instructor at all cost. She yells, puts you down and makes you feels stupid and incompetent, that is no way to teach in car driving sessions...endangering the student and everyone else on the road. Get RID of her!

Expérience fantastique: Great driving school with a lot of other thing the other driving school don't offer.