Northern Lights Driver Training Ltd

Negative experience: Do not book they will make you sign a contract and then won’t be able to book in car for months following the in class The lady who answers the phone does not speak English and is very rude. Beware book at sturgeon or ama we have used northern lights for our other children and they were great they must have sold cause this is ridiculous. They tell you take the in class and we will book in car when your done then tell you it will be months unless you can do mid day during the week.

Fantastic experience: northern lights is an excellent choice for plenty of options. They’re efficient, very friendly, affordable, and have plenty of flexibility for driving lessons. I had Aubrey as my driving instructor and had 7 lessons. He is genuinely the sweetest man ever and was very patient, calm, has very good feedback, and has such a warm and welcoming presence. He taught me how to drive literally. I had absolutely no experience and he made me so confident in myself and my ability to drive and made myself, and others feel safe on the road. Overall, I’m very very happy with my experience at northern lights and there driving lessons. I would 100% recommend. I’m getting my drivers license next week and I more than confident that I will pass and do wonderful due to my amazing driving instructor and my in class driving teacher.

Negative experience: I would not recommend northern lights at all because I booked my son’s in car lessons in beginning of May. Then later on, I realized they do not lend a car for the road test so when I called in to cancel my appointments with Northern lights, the reception told me that within a week. I will get my check for a refund. So I waited about two weeks and I didn’t get nothing in the mail and I didn’t hear anything. So I ended up calling the office trying to figure out what’s going on with my check so she gave me the name of Richard and Joe to call so I ended up calling Richard no answer. I called Joe. He answers and I told him what happened then he tells me” yes you need to call Richard and tell him to give me my money back. He’s not paying me so call him and tell him to pay me.” I felt like this was a game between two owners and I’m stuck in the middle of it. Then another two weeks passed by so I go to the office this time and try to get my refund back just like how they took it so easily form my account, but the reception tells me that we are waiting on Joe to sign some papers. We can give you your money back. Then I left the office and I tried calling Richard again still no answer. So I left a message. I was really getting fed up with both of them. All I wanted was to get my money back and I feel so bad for the receptionist that have to deal with this. Richard and Joe are the worst owners!!. Then finally after almost 2months of this nonsense, I get a phone call saying I can get my money back now but there is going to be a $50 cancellation fee on top of all I’ve gone through, which I don’t understand why there’s a cancellation fee because I cancelled long time ago. I did not do it last minute. I totally would recommend Sturgeon. They lend you a car it’s complementary and also Kim the instructor is the best. My son absolutely loved her!!

Negative experience: Horrible business practices. Terrible driving experience for my daughter. Do not recommend. The ladies at the office did their best to do right but the owner did not. Stay away!

Fantastic experience: When initially contacting Northern Lights, they quickly responded to emails and phone calls. This is my first child going through lessons and I had a lot of questions. The office staff was so helpful, kind and knowledgeable. My son had the opportunity to learn his in-car lessons with Aubrey. He was so patient, kind and provided feedback consistently in a way that didn’t make my child feel bad. He was very encouraging and understanding of my child’s anxieties with driving. Thank you Northern Lights for the excellent experience. We will be back with our other child and will recommend you to anyone looking.