Young Drivers of Canada - Metrotown Burnaby Driving School

Negative experience: Absolutely disgusting. The instructor was impatient and cruel at times. Mistakes were made with bookings. Never able to get through to customer service. 'Louise' was horrible and not at all helpful. This place is a money grab, nothing more. On top of the $2000 for the course, yd would not issue my daughter's certificate for a supposed 'late cancellation' fee that did not exist...and of course in yd style, there is no one to help resolve this, so $2000 later, we have no certificate, no N as my daughter was unsuccessful on her road test; her driver dropped the ball on her last lesson that he could not take her to the test and she had to do the test in an SUV that she has never driven, thus, failed on the parallell parking. My daughter also told me that her instructor basically shouted at her for the last few lessons and made her super nervous behind the wheel. STAY FAR AWAY!!! UPDATE*** happy to report that Tristan was very helpful and waived the $200 and is having my daughters certificate sent. Still would NOT recommend though

Negative experience: My daughter bought a lesson package with a warm-up lesson before road test. Was led to believe the warm-up would be a practice of the test route. Not the case and barely a practice at all. Customer service is non/existent. Instructor told her she needed maybe one more lesson before test and that she would likely pass the test. She did not (for the second time). Instructor then told her dad the opposite in what was clearly a bid to get him to purchase more lessons (at a high cost!). When my daughter took the time to express her displeasure and concerns with her instructor, her reply was “I am cancelling your booked road test as you are not pursuing further lessons with us.” Completely ignored my daughter’s concerns. When my daughter spoke with them by phone on multiple occasions and asked to speak with a manager to rectify problems she was refused more than once. Don’t waste your money here. Paying a high price for nothing!

Negative experience: No communication, multiple cancelations, bad instructors, basically to sum them up. Go with Atlas driving school, on time, pick up option is great, and their admin gets back within a day.

Negative experience: Don't bother. Zero communication, absurdly long wait times that of course you don't find out until you've already paid, absolutely ridiculous 0 stars. :)

Negative experience: *Update* He FINALLY finished his driving lessons. All I can say is, do not use this company if you want to create good driving habits. Do not use this company if you do not have anyone else to teach you to drive when you aren’t having lessons. It’s been 9months and my husband is still not ready for his N test. I let my husband drive my car 2 months ago thinking he would be good enough since he was almost finished his lessons and he still didn’t properly know how to use a round about and he almost hit someone because his instructor didn’t tell him to use a blinker. If a grown man can’t learn to drive from these people do not trust them to teach your teenagers. I have been driving for 15 years and seeing all the mistakes he made that are rules that should be taught the first day driving, blows my mind. I am not writing this to be a “Karen”. I am genuinely concerned for the safety of others and believe there are other knowledgeable driving instructors out there that will teach proper SAFE driving, and teach how to make the correct judgment calls. My husband started the online course part months ago. He was waiting 2 months to get an instructor. He phoned back finally and someone eventually set up his times which would be starting august 24th. 2 weeks after they set it up they were all cancelled and postponed to September 24th. And just the other day again without notice got postponed AGAIN to DECEMBER the absolute worst time to drive. He has been waiting so long and with him not having his license it is preventing him from getting a raise at work which we really need since we are going to be parents soon. DO NOT waste your money with with course if I could give a 0 I would.