Tecnic Sainte-Marthe-sur-le-Lac driving school

Fantastic experience: Wonderful experience

Negative experience: I want to express my dissatisfaction regarding the service of Tecnic. We made an appointment two months in advance for the practical exam, and on the day of the exam, the certificate document we were given did not have the required stamp. This led the SAQ to completely reject the process. It is frustrating that after such a long wait, such mistakes occur. We recommend that everyone who goes to this site carefully check their documents before leaving, as they could find themselves in the same situation. Thank you for improving your service and paying attention to important details to avoid these inconveniences.

Positive experience: Service A1

Negative experience: No evening or weekend availability for practical classes. Forced to miss work and school to attend classes. It makes no sense!!!

Fantastic experience: The lady I have is very cool. She answered my questions very well. The customer service is impeccable.

Negative experience: There is no disponibility for at least 4-5 weeks. They cancel the course last minute. They canceled the last course of my son 3 days before is SAAQ exam. The secretary didn't even try to help or to call another Tecnic school. She simply told us to report the exam and the final course without helping. I don't recommend the school of Sainte-Marthe-sur-le-Lac.

Negative experience: My son's last appointment was canceled 4 days before his practical exam at SAAQ. When I asked to find a solution, call elsewhere, or find a replacement, the secretary simply told us to postpone the exam, without any desire to resolve the issue. I even tried to explain that we have other plans and problems to address. I felt no empathy from her, nor any desire to help us. We feel so disappointed by this situation that I will not recommend the Sainte-Marthe-sur-le-Lac branch to anyone. P.S. We managed to get an appointment at the other branch with a more competent secretary who was willing to help your clients.

Negative experience: Great lack of availability for the courses. This means I have to go to branches that are more or less far away.

Negative experience: Never any availability, it's really unpleasant to schedule a class when no classes are available for a month and a half.

Fantastic experience: I had a very positive experience! One of my classes were cancelled unexpectidly, so I was unable to finish a module, however, I was given an extension free of charge by support and was able to complete all of my modules.

Positive experience: Super école les prof t’explique super bien et ses toujours plaisant de conduire avec eu aujourd’hui jais fini mon année avec tecnic il ne me reste plus qu’à faire mon examen avec la saq (j’espère l’avoir)mais bref je m’égara je vous conseille cette école de conduite.la seul raison qui m’a fait enlever une étoile c’est la disponibilité et la longueur entre les cours si non je remercie l’école tecnic et (Luc Laurin) (Catherine Dubesset) et (Raymond Leriche) de m’avoir suivis pendant tout cette année

Negative experience: Pire école de conduite existante. Tu prévoit t cours les journées que tu travaille pas et ils t’appele la journée même pour dire qu’ils annule ton cours. Il y a 0 disponibilité lés secrétaire ne font pas leur travaille et tout est toujours compliquer avec vous je vous conseil tous de prendre une autre école car celle là pue

Negative experience: J'ai incrie mon fils quand vien temps planifier les cours plus place aven nov pour temps on m'a dit qu'il y avais de la place si on m'avais dit la vérité j'aurais êtes à une autre école je vais m'informer au consommateur

Fantastic experience: Parfait

Negative experience: Tu payes pour un cours, la dame te dit oui tout est beau tu a ton cours le 16 mai a 18:30. Je me présente à 17:45 j'attends je rencontre un instructeur, pas mal désorienté il me dit que c'est peu etre avec un tel ou une telle, j'attends jusqu'à 19h il n'y a personne.. et on ne me la pas dit.. je regarde Mondossier en ligne et bizarrement mon cours n'es pas sélectionné! Pourtant la dame ma bien dit que tout était beau pour 18:30.. J'ai du canceler 2h de travail, Je n'aurai pas mon permis a temps pour mon emploi cet hivers a cause des délais. Tout sa car la dame n'est pas capable de completer son travail correctement! On payes jusqu'à 1500$ pour un cours avec un service inexistant et on ne veut rien savoir de me rembourser!

Fantastic experience: Merci a Agahe pour son bon service ! ❤️

Fantastic experience: La personne que j’ai eu au téléphone en ce moment! Super fine! Très compétente et très chaleureuse

Fantastic experience: Cetais une très bonne expérience

Fantastic experience: Pour l'instant mes cours se passe très bien. Les profs que j'ai eu sont assez strict, mais en même temps conduire une voiture ce n'est pas de la rigolade, il faut être attentif à tout.

Fantastic experience: Jamais eu meilleur service que celui de Mme Agathe Sauriol . Respectueuse et ma traité avec soins toute le long de l'appel . Elle merite une (coche) de plus vu qu'elle aime aidé les gens et le service qu'elle ma donné!!!

Negative experience: I have recently graduated this Tecnic school in St Marthe and wanted to give my twi cents about it. When I was thinking which school to choose from, Tecnic seemed a pretty good option, and as I didn’t have a lot of options, I chose to go the closest to my home. Starting with the first interaction with the reception lady, I have been let down as she didn’t even try to be receptive and help me with finding classes; she also is supposed to speak English (I am learning French but the face of a school/business must show interest in discussing with students). My first driving class was set by her with a French speaking guy (who did not understand at all English) and once I told him that in my dossier its stipulated that I speak only English (because I recently moved to Canada), he was aggressive and mean towards me by cancelling my first driving class on the spot without trying to find ways for me to have the class then (I mentioned that I walked 40 minutes for this class but he didn’t mind and left me 5 minutes before the class and cancelling it without giving any reason). If I would be in his shoes, I would go to the English speaking teacher, but I did it for him because he didn’t even care (I approached Cathy, who is the only English speaking teacher and she agreed to switch her student with me but the guy apparently took his LUNCH break instead of being professional.. and this was happening at least 5 minutes before the class, I was punctual enough to come beforehand). Also the reception lady was receptive enough to cancel the classes in 2 seconds but she wasn’t able to find me any open spots for the driving classes (she said: there is an open spot in a month), and if you raise your voice and try to find some words in French for them to understand it, she miraculously finds you spots in 2 days for your class. I have never seen this kind of treatment towards people, and since that day until me getting the paper that I have finished the classes, I tried to call/go to other Tecnic locations and call anyone else but this school in particular. On the other hand, while I had classes in almost all locations (for English speaking students is super hard to find place) e.g. Laval, Blainville, St Eustache, St Therese etc, Cathy from St Marthe was the best one and I really loved her. So if I would choose to go to this school, I would do it again only for Cathy!

Negative experience: Worse service on the phone. Very hard and complicated to get information. My son had a situation with his zoom link, we’ve tried many ways to log onto his class that made him even more late. I finally was able to speak to a lady she rudely told me he was 30minutes late (at the time I decided to call their phone line yes, 30 minutes had passed. He was no more then 5-7 minutes late for the first time ever, and May I add, this is my second sons in less then one year that is a client there, one finished in November 2021and this one started in October 2021, so it’s a lot of money from one family) and that why the link doesn’t work. She stated that we will have to pay Fees to schedule the redo-class, I refuse paying any late fee or extra fees especially with the price we pay for our kids to go to that driving school. I wanted to reschedule and mention again that I will not pay fees for this, she extremely rudely reply that I need to wait 24hrs before rescheduling. I asked for her name, she said he name was Amélie, didn’t want to give me a last name or from which Tecnic she answered the call from. She finished by saying “madame, vous écoutez pas ce que je vous dit” or something like that, and she hung up. This is very extremely poor customer service, in any situation there is always a way to do compromise and negotiate a reasonable common ground that all parties are satisfied with the end result. I know for a fact that even if the procedure says that fees must be applied, there always a way to do otherwise. This said, sadly a unhappy customer or unsatisfy customer will tell the world about the service they got, I have many many friends that their kids are at the age that they are looking into choosing a driving school, I will gladly voice my opinion about my experience. It’s ashamed, because we were Not just customer, but loyal customers. *3:29pm 26/04/2022 was the time I’ve spoke to that lady*

Fantastic experience: Excellent services à la clientèle. À l écoute des besoins et très courtoise. Très professionnel.

Fantastic experience: Bon service, malgré le manque de moniteurs j'ai senti que l'on faisait tout ce qui était possible pour me trouver des disponibilités.

Positive experience: Très satisfait de cette école et du service.

Fantastic experience: Bonjour Un service agréable et explications très clair Très bon service.

Negative experience: I did not appreciate de service received.

Negative experience: Been trying to get information, all I get is bs excuse from a phone message how busy they are etc.. tried another school got threw right away and price was right, and they'll even pick up my son at school for his driving. That personal touch is missing with this school.

Positive experience: J'ai passé tous mes cours à cette école et j'ai été satisait. Ce n'est pas l'école où on se divertit loin de là. C'est une école où on apprendra les bases de la conduite et la théorie. Conseil : Pratiquez-vous à la maison pour l'examen théorique et pratique. Uniquement avec les cours donnés, vous ne serez pas prêt pour les examens.

Negative experience: Cela fait plusieurs fois que j’ai des problèmes avec cette école. Je me fais retirer des cours déjà planifiés, j’ai des dettes pour des cours que je n’ai on dirait pas fait selon eux alors que j’ai signé la feuille sur le billet de présence. Bref, pleins de problèmes répétitifs. J’ai juste hâte d’avoir mon permis et en avoir finis avec cette école de conduite.

Negative experience: Très dure d'avoir un rendez-vous et ça fait 2 fois de suite que mes cours sont annulé (il n'y a jamais de place )

Negative experience: Aucun service et très difficile a prendre des rendez vous pour des cours. Je recommande absolument pas.

Negative experience: C’est extrêmement difficile pour les disponibilités si vous êtes le/la propriétaire et que vous voyez ce message faites qque chose bon dieu

Negative experience: Pas de dispo pour les cours.... avant deux mois... pressé de prendre tes sous par exemple.... Franchement En plus mets les cours 2 x dans la même semaines une journée après l'autre WOW...

Negative experience: Il donne pas les bonne heure quand on prend un rendez vous la-bas pour les cours et apres disent que cest de notre faute( et nous font payer 50$). Ils nous dit pas que la phase 4 il faut quelle de fasse en 2 mois... juste quand tu veut faire tes cours pour avoir ton permis quand sa va faire 1 ans que tu fait des cours et pour les dates de cours il na pas beaucoup d’option. Aussi meme si il disent qu’il veulent nous aider et qu’il peuvent pas sans notre nom jai fait les démarches la bas et comme jai marquer il saute de tout doute que cest eux qui on fait l’erreur!

Fantastic experience: Très bonne école de conduite. Horaires assez flexibles et bons professeurs en général.