Sara's KW Driving Academy Kitchener, Waterloo, Ontario

Negative experience: Worst experience ever . She will make you believe that you are ready for test even if you insist you are not . She will make sure you fail the test so she can book you for more classes. She was very rude and didn't give proper instructions. And always on phone while you driving. Please guyz be aware of this lady .

Negative experience: Please I beg anyone new to read all the reviews!! Sara is beyond unprofessional and extremely rude and you can see that if you read these reviews! My time with Sara was absolutely horrible. She was highly manipulative and would change lessons last minute and then blame me for not knowing, say that she is meeting me at one place and then I’d go there and she would tell me that she is not there and then cancel the lesson, we even stopped at her house and I sat in the car for 20 minutes while she went inside to get pills! When I completed my driving lessons with Sara and passed my g2 test I asked her if there was anything that I needed to do to get my certificate sent to me and she said it will automatically be applied and I trusted her. Fast forward almost 3 years later I get insurance and now she mysteriously can’t find my hours and just like the other reviews that I’ve seen all of a sudden now she doesn’t know how to pick up a phone, answer an email or a text. I’ve tried calling at least 30 times and it’s been over 2 and a half months. She doesn’t know how to run a business, please save up and take your money elsewhere, don’t get scammed like my brother and I and many others have. She is cunning, obnoxious, rude and deceiving. Everyone that I contacted about trying to get this resolved, including the MTO said I should file a BBB complaint so that’s exactly what I’m going to do, I’ve tried giving her many chances but the unprofessionalism is ridiculous. 0 stars for me. DO NOT GO HERE!!

Negative experience: Do not give this lady your money. I have filed a complaint with the BBB.She took my 350.$ and did not let me take the classes. She is a theif.Wont return e mails or phone calls. She should be closed down.1 star is too many for this con artist.

Negative experience: Recently filed a BBB complaint regarding this company. After paying upfront for all the in-car lessons, only 1 in car lesson was had (due to the pandemic). After continued delays and multiple unsuccessful attempts to schedule in-car lessons over the past almost year and a half when pandemic restrictions allowed, I requested a refund for the unused portion of the in-car lessons as the student had moved of province for post-secondary and would not be able to complete the course. After trying numerous times to contact Sara by email and phone regarding a refund request, all of which were ignored, I filed a BBB complaint to try to get back close to $300 of unused fees. Sara refused to refund the unused portion of the fee for services never rendered. Do not pay for this course. All fees are non-refundable (nowhere was this stated on the website or by Sara at the time), scheduling lessons is extremely frustrating, requests for refunds and completed material are ignored.

Negative experience: Unprofessional, rude and greedy.