Fraser Driving School

Fantastic experience: Helped me alot with my class 4 I recommend them :)

Fantastic experience: These guys are the best!! I was so nervous to drive, but they put me right at ease and I passed the first time. Thanks, Fraser Driving School!

Fantastic experience: Had a great experience learning with Samai; she gives very clear instructions and prepares you well for the test. Today I passed my N on the first try and that wouldn't have been possible without her.

Fantastic experience: I had a positive experience getting lessons here before my test. After a couple of classes with Samai, my road test went really well and got my full class license. We practiced in the road test area a lot and that was really helpful. Anna from the staff helped me set up all the classes and was lovely to interact with. Highly recommended!

Negative experience: bought a package of 14 hours plus road test. First of all, there was no communication between teachers. I had several different instructors. Including my first instructor who gave me advice no one else did (Have your foot on the accelerator while turning) Another instructor took me onto main large roads for my third time driving a car, without any warning. He was not aware that I hadn't driven a car many times before. There was even a time when I showed up to my lesson, to find it was moved. I had gone in with the organizer. At which time neither her nor I could find any mention about that lesson being moved. She promised I would get that time made up. A few days later they informed me they would not honor her promise because they did manage to find a record of it being moved to another time. A time I had missed. Their communication had been terrible, requiring me to scour over a dozen emails to see if I had a lesson on any given day; as they would change my schedule via email, without providing a full schedule of all the changes. Making it extremely hard to keep track of them. After about 7 lessons, and my road test coming up (there was a large amount of them shifting the lessons around, and me cancelling- plus being sick. I do not blame them for this) I took a lesson with another teacher; Greenstone Driving School. For the record, this is a school that only charged me AFTER the lesson was done. FOR HALF THE PRICE, I learn more in one lesson with her than in the 7 hours with these people. Who barely taught me how to turn left and right. Thus begins my issues I requested a PARTIAL refund for the services that were not provided. Not asking for refunds for the lessons missed or for the many that were extremely unsatisfactory. Just on the hours and road test vehicle that had not been given. They refused. And cited among other things, that because I had used a gift certificate they were unable to do so. Let me also point out, they never so much as looked at my certificate. There was also a lot of arguing with me when I expressed dissatisfaction with the services provided. About a month ago, I made sure the road test was cancelled and requested the hours meant for warm up before the road test as practise instead. They also refused, and told me to tell them when I book the road test. I have been taking lessons with the other instructor, and I felt ready to take the road test. So like they requested, I asked them if the time I chose would work for them. They told me that because I had not been taking lessons with them, they would not provide a car and warm up. Instead "following your request" I made almost a month ago, to take it as practise. And that they are booking a month in advance. This was today. Needless to say I have not been impressed with their customer service, and services provided. Maybe some people have great experiences if they have a lot of money and manage to follow their confusing way to inform you of your schedule, but I was unable to. Which resulted in many lost lessons, wasted money. And service that felt very argumentative. (I wasn't expecting them to cater to me, but I would have appreciated them to listen to me, and try to work with me a bit more. Instead of what really felt like them blaming me for all of the issues. While I was not perfect, and could have made less mistakes. They did not give me the feeling they were trying to work WITH me. But rather just get it over with.) Update: A few days ago I tried to request they provide the service I paid for once again. And I have not heard back from them at all. Final: This is over a year later. They called me and informed me I would get my service if I removed this review. Not wanting to loose $300 I agreed. Unfortunately I ended up needing to change dates, I gave them 3 days notice Thinking that they operated on the same reschedule rules of ICBC, they do not, and ate up the $300. I'm posting this now, with a class 7, by taking lessons from instructors charging 1/2 the price. Add: The lying about not telling me to remove my review is sad.