Live Switchboard / Printing / DHL / FedEx / Purolator / Driving School
Informations sur Live Switchboard / Printing / DHL / FedEx / Purolator / Driving School
Horaire d'ouverture
- Dimanche: 12:30-18h
- Lundi: 9:30-19h
- Mardi: 9:30-19h
- Mercredi: 9:30-19h
- Jeudi: 9:30-19h
- Vendredi: 9:30-19h
- Samedi: 11h-18h
Notre commentaire de DrivingSchools.Directory sur Live Switchboard / Printing / DHL / FedEx / Purolator / Driving School :
Live Switchboard est une entreprise bien réputée qui propose un large éventail de services, y compris l'impression, l'expédition avec les grandes entreprises de messagerie et des cours de conduite. Les clients soulignent fréquemment le personnel amical et serviable, beaucoup appréciant l'attention personnalisée qu'ils reçoivent. Les caractéristiques notables de cette entreprise incluent :
- Service client de premier ordre : De nombreux clients louent l'équipe pour son excellent soin, affirmant que le personnel est facile à travailler et attentif aux besoins des clients.
- Rapidité : Les clients bénéficient souvent d'un service rapide, notamment lors de la récupération de colis ou de l'utilisation des services d'impression.
- Variété de services : Ce centre répond à des besoins divers, allant de l'expédition de colis à l'impression commerciale, en passant même par des leçons de conduite.
Cependant, certains retours soulignent des incohérences dans la qualité du service, avec quelques clients notant que le personnel peut parfois être débordé en raison des volumes élevés de visiteurs quotidiens, ce qui peut entraîner un service plus lent aux heures de pointe. Quelques avis reflètent des expériences moins que stellaires, notamment en matière de communication ou de comportement individuel du personnel. Dans l'ensemble, Live Switchboard jouit d'une bonne réputation et vise à fournir une expérience fiable à ses clients.
Live Switchboard / Printing / DHL / FedEx / Purolator / Driving School: Des avis
Expérience fantastique: Cet endroit est génial, j'apprécie vraiment leur service client. C'est très facile de travailler avec eux. Je dis à tout le monde que s'ils reçoivent quelque chose, ils doivent l'envoyer ici car vous savez que vous le recevrez et que personne ne pourra le retirer de votre porche ou de votre boîte aux lettres.
Expérience fantastique: Personnel très aimable et service. Rapide et direct
Bonjour Hyo-Jung, merci pour votre avis positif. Meilleures salutations.
Expérience fantastique: Personnel amical, service rapide. C'est ma 4ème visite. J'adore dire aux entreprises de déposer mes affaires ici.
Bonjour Sumit, merci beaucoup pour votre avis positif et également pour avoir fait affaire avec nous. Nous espérons continuer à offrir nos meilleurs services au fil du temps. Cordialement.
Expérience fantastique: Rapide et professionnel pour les photos de passeport
Merci pour les commentaires positifs
Expérience négative: L'abus et l'humiliation que j'ai subis de la part de DHL sont incroyables. S'il vous plaît, je vous en prie, ne les utilisez pas, ils vont vous manipuler et essayer de vous écraser avec leurs camionnettes.
Salut Dammie, Je ne comprends pas pourquoi tu nous as donné une critique d'une étoile alors que ce n'est pas de notre faute si tu as eu des problèmes avec le transport de ton colis DHL. Nous sommes simplement un agent qui reçoit les colis des clients des entreprises de messagerie. Nous ne sommes absolument pas impliqués dans le transport. Merci de retirer cette critique.
Expérience fantastique: Personnel amical et serviable et le propriétaire est super ! L'endroit est facile d'accès et ils sont prêts à vous aider avec tout ce qui est sous le toit (littéralement).
Merci pour votre avis positif. Cordialement.
Expérience fantastique: Toujours très utile!
Merci pour vos commentaires positifs. Meilleures salutations.
Expérience négative: Service lent, agents irrespectueux. Typiquement une terrible expérience.
Salut Andy, désolé d'apprendre ton expérience négative dans notre établissement. Cependant, notre personnel est bien connu pour respecter et soutenir les clients de la communauté, car ils ont tous une grande passion pour le travail qu'ils font. En ce qui concerne le rythme du service, nous recevons plus de 300 à 400 visites quotidiennes de nos clients. Donc, s'ils viennent en même temps, semblable à un moment où l'on a une fête ouverte et qu'on ne sait pas quand les invités arrivent, il y aura alors une file d'attente de temps en temps. J'espère que tu auras une meilleure expérience la prochaine fois. Cependant, s'il y avait un problème, fais-le moi savoir dès que possible. Cordialement, le propriétaire
Expérience négative: Parfois, les agents sont sympathiques et serviables. MAIS parfois, ils ont le pire agent ! Impoli et pas du tout utile. Ils retardent mes colis d'une semaine après que je les ai déposés. Je pense qu'ils sont déjà perdus. N'envoyez pas d'objets coûteux par ce biais !
Bonjour Lydia, désolé d'apprendre votre expérience. Comme vous n'avez pas mentionné le nom du messager ou votre numéro de suivi, je ne peux donc pas commenter. Cependant, si c'était un type lié à Amazon, leur système ne met souvent pas à jour l'arrivée des colis à temps. Mais si vous vérifiez votre numéro de suivi Purolator, cela vous donnera l'historique de votre expédition. De notre côté, nous recevons des colis des clients et les passons au messager, il ne devrait y avoir aucun problème. Je peux garantir à 100 % qu'il n'y a eu aucun manquement de notre côté. Tout ce qui est arrivé à votre colis après que nous l'ayons passé au messager n'est pas de notre faute et vous devriez vérifier avec eux et aussi retirer votre note d'avis. Vous pouvez également me contacter si vous avez besoin d'une assistance supplémentaire. Merci, propriétaire.
Expérience négative: Je ne recommanderais jamais de prendre de la nourriture ici, c'est mauvais, je n'ai pas d'autres mots pour cela sauf 'mauvais'. Le service est agréable, la dame qui était la serveuse était incroyable.
Shrey, à moins que tu ne supprimes ton avis, je vais contacter Google pour abus du système d'avis. Nous n'offrons aucune NOURRITURE à notre emplacement. Pourquoi poster quelque chose qui n'est pas en rapport avec nos services ? C'est dégoûtant !
Expérience fantastique: Service parfait et amical
Merci Mur pour vos commentaires. Nous sommes très heureux que vous ayez été satisfait de nos services. Meilleures salutations.
Expérience négative: Le propriétaire est très impoli, il fait tout ce qu'il peut pour accélérer une conversation et passer au client suivant. Les numéros de suivi ne sont pas le seul moyen de trouver un colis, les noms fonctionnent aussi. Ma famille, mes amis et moi ne reviendrons jamais ici.
Dejan, désolé d'apprendre votre expérience négative dans notre établissement. Notre centre est l'un des plus fréquentés de la ville, et nous recevons souvent 300 à 400 colis par jour. Lorsqu'ils arrivent, nous avons une fenêtre de temps d'environ 30 minutes pour les coder et les lister sur le tableur. Pratiquement, il n'y a pas de temps pour enregistrer les noms. Lorsque qu'un client arrive sans numéro de suivi, il nous faut au moins 10 à 15 minutes pour retrouver ses colis pendant que d'autres clients attendent en ligne. Si le colis était un article très volumineux ou distinct, nous le vérifions toujours, mais pour les petits colis, cela ferait perdre du temps aux autres clients. Je pense que vous comprenez maintenant pourquoi nous avons besoin du numéro de suivi.
Expérience négative: Chaque fois que j'ai besoin de récupérer un colis, il y a un problème. Le propriétaire ne se soucie pas du traitement des clients, il se soucie uniquement du volume. Ils sont incroyablement désorganisés et en sous-effectif. Si vous pouvez éviter cet endroit, vous devriez le faire.
Erin, si je ne me trompe pas, vous étiez sur notre site pour récupérer votre colis sans numéro de suivi. Je vous ai expliqué que nous avions besoin du numéro de suivi pour pouvoir le retrouver parmi les 500 colis que nous avions à l'époque. Vous avez insisté pour que je vérifie les 500 colis pour trouver le vôtre, ce que je ne pouvais évidemment pas faire, étant donné que j'avais des clients derrière vous. En ce qui concerne le personnel, nous sommes l'un des meilleurs centres de courrier ayant traité plus d'un demi-million de colis sans problème. Nous avons toujours deux employés qui font un travail fantastique.
Expérience fantastique: Ma mère et moi sommes venus dans ce magasin pour des besoins d'expédition vers les États-Unis. M. Hassan a été d'une compréhension incroyable et extrêmement respectueux. Nous étions très satisfaits de l'aide et des conseils qu'il nous a fournis, ainsi que de sa patience bienveillante. Le magasin est un guichet unique pour tous les étudiants (comme moi). Il a à peu près tout ce dont nous pourrions avoir besoin et j'adore ça !!!! Des services informatiques à l'expédition et aux fournitures de bureau, en passant par littéralement tout ce à quoi vous pouvez penser. Je recommande vivement de s'arrêter ici si vous avez besoin de quoi que ce soit, surtout pour les étudiants nouveaux dans la région !!! Merci M. Hassan :)
Merci Rojan pour vos aimables mots. Ce fut un grand plaisir de vous servir, vous et votre mère. Nous sommes très heureux que nos clients soient satisfaits de nos services. En espérant vous revoir bientôt. Cordialement, Hassan
Expérience négative: In short: The owner guy is rude and shows too much attitude. He acts like he is doing me a favor and talks with condescending tone. I did exactly what I was instructed to do by Amazon for return. But this guy insulted me in front of all the people waiting in line. It's NOT OK to look down upon people younger than you in Canada. You need to give your customers the minimum respect. Details: I went to this store on last Thursday to drop off some return packages. Their store's red open sign was on, door was open and I could see the staff inside. Right after I went in with my boxes, the guy told me with a disrespectful tone "we closed already, we have a lot of work to do, can you come back tomorrow?". So I left. I went back next day (Friday) to return 2 Amazon returns through Purolator and 3 boxes through FedEx. There was a long line of people. When I was closer to the counter and I mentioned briefly I have Amazon return for Purolator, staff assumed that all 5 boxes were Amazon returns and she told me they only accept 2 return boxes per person! How come they took dealership is 3 major logistics companies (DHL, FedEx, Purolator) and can set a limit on how many boxes people can ship! Reason is they have taken too much bigger of a bite than they can chew. The store is small with boxes overflowing and under staffed to handle the load for running 3 major shipping companies in this era or online ordering and returns especially in an university area! Finally when I got to the counter, I showed them the Amazon Purolator barcode for them to scan. Amazon instructed me that I don't need to print the label, just need to take to Purolator store. The owner with condescending tone told me that "I don't care what Amazon told. I don't work for Amazon, I work for Purolator and you need to pack it and print label for it. The poly pack and printing label costs me money. This time I'm giving you, next time I won't". He won't even let me talk and tell him what institutions I got. He just had too much people in the line and wanted to get rid of me. That was in front of around 20 people. I didn't ask any favor from you, dude! If your store cannot do what you posted a sign for, then admit your shortcomings that the problem is in your system that you cannot take Amazon return with barcode only. No need to insult people. Then comes the FedEx boxes. On my part, I didn't have the labels attached to the box as I wanted to check something with the store. But just seeing that boxes don't have levels attached, he told me to get off the long line that I waited in to go buy my own tape to attach the level and then come back. He was already unhappy that he had to print Purolator label and use a polybag for me. So now he basically busted. He interrupted me and didn't even listen why I didn't attach the labels and insulted me again. You are running 3 largest shipping companies' dealership with minimal staff in a smaller than required store to make money and you are being cheap about few feet of tape after making people wait in long line! I didn't feel like dealing with him anymore and told him that I'll go to some other store and he promptly replied with condescending tone again yes please go.
Anjoom, you were rude! You had 5 packages for courier. The first two, I printed the labels without any charge. Then the next three big boxes needed to be taped, which I suggested either you buy a tape, use it and then take the remaining tape to home or we charge it for a fee. But you were expecting everything should be FREE for you while you didn't realize that the business has its own costs, even we pay for the TAPE!
Expérience négative: Had an Amazon return package. Not surprised this location wouldn’t do it. Shouldn’t be advertised as Purolator location if you don’t offer all Purolator services.
Hi Shane, I don't understand why we are getting 1-star for something that it is not our fault in the first place. We are acting as agent for Purolator and other companies. I suspect that you had barcode number instead of the shipping label. Since we are not provided this option at this point, thus we can not accept it. But if you had a shipping label instead of the barcode, we would have accepted with no problem. New Update:, As of today (Oct. 27) , we are provided the access to convert and print the QR code in shipping label format.
Expérience positive: The Purolator here does not do QR returns (Amazon) and charges $1+ for the return bag and label. Otherwise it's a very efficient return process given you have the box and label
Thank you for your feedback. There is a technical problem with Purolator system that is not allowing us as Agent to scan the QR returns. It is being examined by the company. Therefore, for now, you need to convert it to a shipping label that is printable. What we are charging is using our computer system to print the label that is not covered by Purolator. We never charge for Purolator's shipping envelope or plastic pouch that is used for shipping. Hope this helps,
Expérience fantastique: Staff was friendly and Hassan was very polite and patient. He helped me to process my amazon refund quickly.
Thank you for your feedback.
Expérience négative: They go against Purolator’s own pick up procedures. I provided my photo ID with my listed address and pick up paper left at my house. Power tripping employee decided that wasn’t enough and called my listed cell phone as well to see if it was really me. I’ve never had that happen anywhere ever. That was overkill and a little insulting.
Hello Marcus, since there have been several recent cases of some customers showing fake physical Driving Licence along with fake billing address document to get packages that don't belong to them, the staff have been instructed to obtain the phone number of the package receiver. This step is required because it would help police investigation in case something goes wrong. FYI, we have successfully processed over half a million packages at our centre and have done our best to make sure the actual owners of the packages receive their packages. Unfortunately, the scammers have upgraded their methods to steal other people's packages and we have to be very vigilant about their approach. Thank you for your understanding.
Expérience négative: If you are shipping a package to USA. Do not drop off at this location. Package had everything already completed, customs paper work, shipping label (barcode). All they had to do was scan the barcode and provide me a receipt. Went to a completely different FedEx ship centre and they scanned the package and provided a receipt. Exactly as it’s done regularly.
Hello Bowwis, Since I don't have all the details, thus I can not comment on your case. However, if you had all the documentations, then there was no reason not to accept your package. Accepting package is easy, but going smoothly along the way to the destination is another thing. With the experience of processing over half a million packages at our location, we do our best to make sure that the packages have easy ride. Best Owner
Expérience négative: Not a good vibe. Unfortunately this is where i have to pick up my Purolator package. It is messy & dirty inside and understaffed. Ill be more careful to choose a pick up place next time as opposed to being assigned one.
Hello Aruna, thank you for your feedback. We always have two staff for the shipping section and it is more than enough. It is possible that one of the staff was on her break when you visited our location. Re: the store layout and current status, we are in the middle of changing the layout to make it ready for the school in a couple of weeks. Best.
Expérience positive: Understaffed & 3 star service. Unfortunately Staff Prioritizes phone calls over customers waiting. They are too busy & making mistakes. More staff needed or better training. Also, Hard to get in & out for accessibility. Highly recommended Improvements to staff and store layout making pathways & door accessible for all people. It’s a (Cluttered) hole in the wall place that gets the job done. However, If you need accessible (wheelchair, stroller etc) and quality service, this is not your place.
Hello Monica, thank you for your feedback. i would like to make a couple of points here: First, we have enough staff as we have proudly processed close to half a million packages at our location. it is possible that one of the staff was at her break when you arrived. Re; answering the phone vs. serving the present customers, for us both groups are very important. Sometime, people need direction to our store, so they are calling us or it could be a call from our Purolator, DHL or FedeEx asking for package re-delivery,... Re: the layout, we always are evaluating the situation and acting accordingly. We never had any issue with the layout and customers' flow but We will modify it to serve the customers better. Best, Owner.
Expérience négative: Tried calling and they were short and completely useless
Hello Ian, Sorry for your experience today. We had over three times shipping packages that we normally receive on a daily basis. As a result, the number of calls were also much higher than usual. Although I am not exactly aware the nature of your conversation with one of our staff but i can imagine that a long line of courier customers were present that time that required quick attention. Hopefully, you will have better experience next time. Regards, Owner
Expérience négative: I wouldn’t recommend for postal services ,the staff working in postal department is very rude , the girls at the front and doesn’t answer customer questions nicely and answers as if we should know all about their job ! Very bad experience
Hi Payal, I am sorry to hear about your experience. However, I spoke with one of my staff who dealt with your package. Since there was no phone number to verify, she had asked you to provide a copy of your lease or a bill to confirm your address matching with the package. It is a standard procedure before handing the packages to the customers. We have proudly processed close to half a million packages at our location and all the staff follow the same procedure. Best, Owner
Expérience négative: This place now is open for 4 hours a day, with no phone service to call. Less than impressed with this limited switchboard availability. The weekends are the only time they have afternoon hours. Not one day with morning hours available.
Hi Emily, not sure where did you get this info. We are open seven days a week for all our services. The only change is for the cafe that we are now open afternoon until late night. however, if you come from Unit 5A door (behind Burger King), similar to the past we are open Monday to Friday from 9:30am to 7pm and Saturday from 12pm to 6pm and Sunday from 12:30pm to 6pm. Hope this helps.
Expérience fantastique: I absolutely love this place! I was able to pick up my parcel, and even got some delicious food for myself. The staff were extremely helpful and friendly; the owner was also super nice! They even had iPad give aways! While I was in the store, I noticed there were people being rude to the staff, and that made me extremely upset and uncomfortable. The owner and staff have always been nothing but kind, and helpful. I honestly think some of the customers are too entitled, and should reflect on themselves instead. If you don’t appreciate people that were helping you with getting your packages, maybe you should get them yourself. Anyways, 12/10 place. One of the better things that make my uni life more tolerable!
Thanks Choy for the review. All the best
Expérience fantastique: Stopped in here to ship a package. The owner is really friendly and helpful. He talked to my young son while I filled out the paperwork for my package and then gave him a helium balloon -- really a nice touch. The shop offers lots of different services: shipping, printing, stationary supplies, and it's connected to a small cafe where you can work. I'll be back for all my shipping and to try the ice cream at some point with my kids.
Thanks Karl for the positive review. All the best.
Expérience fantastique: The lady at front desk was very nice friendly and helpful, there was a guy as well he actually helped me alot and was very patient with me as this my first time shipping something overseas. Very good place they do multiple services beside shipping.
Thanks S.A for your feedback. It meant a lot. Regards.
Expérience négative: i called them, and they told me that they could do a specific printing job for me over the phone. i needed a specific paper and full bleed. the girl on the phone told me this is 100% possible. i come in the next day, and they are unable to do what i asked for. the owner was nice though.
Hi HK, sorry for the mixed up. I will ask my staff to be carefull when answering the phone calls to make sure that we can handle the printing job here. best
Expérience fantastique: Good guy, helped me print and bind a report paper for school very quickly and at a reasonable price.
Thanks Joshua for the positive review.
Expérience négative: the man is horribly rude. reading all of the other one star reviews made me decide to leave one because i had a very similar experience. Rude and tried to accused me of stealing a gift i had purchased for a friend. When i was offended and took steps to prove otherwise i received not even so much as an apology. He asked me personal questions and tried to say he does it to everyone. well let me tell you no other post office has EVER treated me like this. if i could give negative stars i would.
Hi Matea, The easiest way for me was to create a shipment label and charge you and make money. However, there were some issues that had to be addressed first. Your shipment was destined for USA that required signing the commercial invoice. You looked so young, so to make sure that you can legally sign, we asked your age. Then, you didn't have the receiver's contact number along with insisting that you need to leave fast and...., these all raised red flag of perhaps theft related issue without accusing you. However, as soon as you provided the purchase receipt for the high value item that you were sending, we accepted to send it. Unfortunately, due to high number of theft cases that are happening in our student area these days, we have to be vigilant. I trust that you will understand the reasoning and would appreciate that we acted responsibly without focusing on just making money.
Expérience fantastique: I had issue with my laptop which required immediate attention. I visited Live Switchboard as the place was referred to me by a friend. Hassan from Live Switchboard is a very helpful person. He listened to my problem carefully and within minutes suggested me possible solutions. The way Hassan explained every details to me about the possible causes of the problem really helped me make a decision for the next step. This is certainly a great place where you will be heard and get required attention. I totally recommend this place for Cell Phone and laptop repair services.
Upasana, thank you for your positive review.
Expérience négative: Overpriced
Hi Kevin, not sure which service you are referring too. However, we have a policy of matching prices if it comes from a legitimate business such as Staples. We are confident that our pries are one of the best in town.
Expérience négative: Rude and disrespectful owner. Do not recommend. I've been there a dozen times over the last 2 years, and today was the 3rd time I had a horrible experience with the owner. I'm not going there again. I didn't write a review for the 1st two times, thinking it may be a one-off event and giving him the benefit of the doubt. I thought to myself he's human and he may have had a bad day. But I saw it repeat too many times now. I spoke with my friends and quite a few had the same bad experience. A lot of the low reviews here echo with my opinion of the 3 bad experiences I had. I'm going anonymous with this review because I see how he is hunting other low reviewers for their personal details on his database to harass them. (For students at the 2 nearby universities, my username here should be a quick indication of my authenticity. You'll know what this code means and can confirm my account.) Highly suggest looking for elsewhere.
Dear Mr. BU473E, I don't recall being rude or disrespectful to anyone as it is not in my personality. If I knew what happened, I would give better explanation. However, as per your saying, since you have experienced this three times, this tells me that you are either crossed our regulations such as using computer for over 5 minutes while other customers have been waiting to get their turn or something wrong is with your approach. For me, though in reality we can not make everyone happy with our services but even one unhappy customer makes me sad.
Expérience négative: Terrible place to pick up your packages. Super rude and slow employees. Calling FedEx to never ever drop my packages here, losing brain cells for the worst customer service in all of Waterloo.
Hi Elaine, Sorry about having your bad experience at our Centre. Not sure how you got this experience but all our staff have always been known friendly, quick and efficient. With processing over 290,000 packages, we have one of best processing service for shipping packages in Ontario.
Expérience fantastique: Went in there to return a package was helped fast, quick and efficiently..
Thanks Mary for your positive feedback. Best
Expérience positive: First impression is the last impression. Never say to your customer "Call us back later." I know situations are hard sometimes, but try to find another way. However, my experience is good yet. Keep it up.
Thanks for the review
Expérience négative: They waste your time.
Noah, I have no idea why you posted Star 1 for our company. I checked our customer data and didn't see any record of your name. So, I suspect that you were not happy with the transportation of your shipment with the companies that we deal with, which we have no role on the transportation. However, if there was something else, you are more than welcome to contact me at [email protected] , so I can see any possible issue. Thanks, Hassan
Expérience négative: Really horrible service here with a fedex package! Usually visit this location often. Will be avoiding it at all costs now! Visit if you want to have your time wasted !
Bailey, after speaking with you for about 20 minutes today and explaining how our system works, it is very disappointing to receive 1-star rating while it should be 5-stars due to going extra miles to make sure that your and other customers' packages are delivered to the right person. We have proudly processed over 200,000 packages with no problem over the last few years. We have proudly caught and prevented some fraudulent activities by few people who wanted to receive other people's packages. We believe that we are doing the right thing to help our customers and our past record speaks by itself. Regards, Hassan
Expérience positive: This place has a cafe in front of the shop. Would recommend to check it out. Good samosas and snacks. Cheap and tasty coffee and hot drinks.
Thanks Han for your feedback.
Expérience fantastique: Owner and staff always friendly. Delivered DHL package here. They are super fast and informative. Highly recommend!
Fan, Thank you for your positive feedback.
Expérience fantastique: Always welcoming and informative. Lots of service that everyone needs. Check them out. You will be impressed.
Thanks Craig for your positive review.
Expérience négative: Terrible service, very rude staff.
Sorry to hear your negative experience at our location. Our staff are known to offer best services to our customers.
Expérience positive: Convenient place to pick up packages that have been sent by a courier. However when I was picking up a package, the employee asked me to verify what was inside. That’s right, when I was picking a package up, not sending one. I had already provided my ID and proof of address, it’s none of their business what someone else has sent me.
Hi Colo, Thank you for visiting our Centre. For high value items such as laptops or phone, we take signature from our clients as proof that it was delivered. I spoke with the worker who is new and asked why she asked this question from you. Her intention was to know if the item inside the package is a high value or not, so she can ask for the signature. But I told her not to ask this question. Sorry for the inconvenience.
Expérience fantastique: I got some labels printed today. Great experience with friendly staff and very reasonable prices. Would be coming back the next time I need to print something!
Thank you for positive feedback.
Expérience fantastique: Super friendly and helpful staffs. Thanks for the coffee!
Thanks for the feedback. Best.
Expérience négative: Extremely unhelpful, poor customer service from the manager. I phoned to inquire about the overnight cost of shipping and was informed by the customer rep that only her manager would be able to assist me with my query and asked that I call back later. When I called back, she informed me that his meeting was over and he'd be able to speak with me. He was polite till he found out the reason for my call and started to deflect and was reluctant to answer any of my questions, stating he'd need to know the weight, measurements, etc. but when informed that I had this information, he didn't even want to hear it and proceeded to tell me that he was still in a meeting and that he didn't want his price quotes to conflict with on-site pricing. It is because of this lack of professionalism and customer service that I would highly recommend other locations to conduct your business.
Hi Monika, When you called, I was about to start my second meeting. I clearly explained to you that since we are representing multi Courier companies, we don't give prices on the phone but you are more than welcome to bring your package and we give you pricing for each courier. FRANKLY, we see some customers are just calling and shopping around which is not a problem for them but it takes a lot of our limited mankind resources. I was very polite and patient with you but unfortunately you ended up the conversation in a very rude manner and disconnected the phone that shocked me a lot and showed your Professionalism!!.
Expérience négative: I had a misunderstanding with one of the female employees which eventually got resolved thanks to her. I’m thankful for her and her help which is why I put a 2 star, but the issue was due to poor communication by her boss and when she called him over to help resolve the problem I really felt the tension and felt like he was irritated which made me feel uncomfortable about the situation. This is a overlook review of my interaction and I hope I have a better one next time because I’m still planning on visit the store
Hi James, I checked our data base but didn't find any record from you. So, I was wondering if you are same Dave or Davoud who has left previous opinions due to being fired by his contractor due to his poor performance. In case you are not that person, my apology for the mixed up.
Expérience fantastique: Friendly, professional, 'mom and pop' kind of place that aims to satisfy customers. Ignore the reviews of unreasonable, entitled and vexatious types that comes with serving so many soon-to-be adults.
Thank you Drew for your feedback. It is much appreciated.
Expérience fantastique: Outstanding service! The gentleman (I believe to be the owner) started his interaction with me by giving my daughters (two and three years old) a balloon. I had a very large (100lb) package that needed to be sent to the US. He was very patient and kind and informative. He even brought a dolly to my vehicle and brought in my package. It was such a pleasant surprise to experience such wonderful service.
tank you Sara for your feedback. It is always great to hear positive opinion from our customers.
Expérience négative: Extremely poor customer service, and he always blames his employee for the bad service ,don't waist your time and money there
Another attempt by Dave (or Davoud or...) to discredit us after being dismissed as Painting Sub-contractor for doing sub-standard work and missing the deadlines. You have been reported to Google for abusing their rating system. So, wait for your account(s) suspension!
Expérience négative: I truly don’t recommend anyone going there because you will be dissatisfied and disappointed, I try to be fair and give good reviews but the owner is really racist , he made a racist comments to me while working there , garbage place period ;(( avoid going there at any cost ,
Mr. Davoud (or Dave), As a subcontractor to our renovation project, you were FIRED because of missing or coming late to many sessions of agreed work and also your lazy work on the painting job that you were supposed to do appropriately. As a result, the main contractor who hired you, had to come to fix your badly done work. He was so sorry to hire you as a subcontractor. This project was supposed to be finished by the end of July but it hasn't been done as of today (Aug. 19) because of your poor performance. So, be brave and don't bring other excuses!!!
Expérience fantastique: They provide kind support and excellent services. I highly recommend this place. The owner is always friendly and supportive.
Thank you Hector for your feedback.
Expérience négative: Awful customer service.
Hi Raiyan, I don't understand why you are giving us this rating. I noticed that you visited us on July 26 while we were still undergoing major internal renovation to make a bigger space for our customers when school starts in Fall. We could easily shut down the whole Centre for three weeks and you had to go a long way to pick up your courier package but we decided to offer pickup & drop off services for our customers to save their time & money.
Expérience fantastique: Finished my drive lessons with Ali, he is awesome! Highly recommended
Thank you Hao for your feedback.
Expérience fantastique: I had been visiting the store for some time. The owner mistook me for someone, maybe because of covid masks (or because my order matched exactly with the last reviewer). Its a great store. I use printing and scanning, and its very affordable and super convenient. Its also a bit of a novelty store, because there is no other store quite like this. Maybe staples comes close, but staple is inconvenient for small jobs. I actually like the fact that there is always staff there to help with machines and stuff. It has been a God send during covid, when many other stores are shuttered or extremely in-convenient (how do I get a page printed from curbside, no idea). So yea, thanks for being there.
Thank you Omer for your feedback. Best regards.
Expérience négative: Charge $3 just to scan 1 sheet of paper... No material or labor costs with that so it makes absolutely no sense to charge that much. Other services are fine.
I am surprised with your comment. There is a 20K dollars investment in the printing machine that you are using for faxing, scanning and printing along with paying staff salary and unit's high monthly rental fee. If we offer the service for free, then we should close the store in a very short of time. Our prices are among the lowest in town.
Expérience négative: An unsafe environment. Too small. Requested mask be removed to pick up parcel.
We have 4 customers limitation with 2 meter social distancing inside the store along with having shield barrier and the use of masks by all people inside the store. We have processed over 35,000 packages without any problem just last year. Also, because of high rate of recent scams on the online orders, we would need to make to sure that the person who picks up the package is the right person. Although not all the time but from time to time we would verify customer face with their ID in case there is a suspicion or the agent wants to make sure 100%. Hope this helps.
Expérience négative: So the owner and his staff were unprofessional and they seam like they have given up. Last time I was there he unexpectedly and his employee refused service because of being lazy.They are picky when it comes to service, which leads to so many speculations (racism) could be one of them, or as I mentioned earlier. Good luck
Mr. Akmal, I am not sure what service you are referring to. I checked our list for shipment, but I didn't find your name. Regarding accusing us for being lazy, this is not what is happening here. Every day we have over 200-300 customers who are here and getting their services being done in a very short of time with no problem. In addition, if you arrive to the store within work hours, we always offer the service. But it appears that you came to the store when we were closed and we asked you to come back next day. Owner
Expérience fantastique: I just mailed a package for mothers day. Service was very friendly and helpful. They offer a lot of services to cater to everyone, worth a look. Great people from what I experienced. Help our locals!!!!
Thank you
Expérience négative: If they aren't going to do their job properly live switchboard should not be a pickup location for Purolator. My package arrived there on April 20. They are supposed to hold packages for 5 business days but it was returned April 23. This is completely unacceptable from a pickup location. The owner simply told me that it wasn't there but when I looked online it was clearly sent back before the 5 days. If this happens again I'm going to contact Purolator letting them know that this pickup location can't follow basic procedures.
Bryan, Are you sure that you called us? Because i just checked your name and couldn't find any package under your name. Then I looked at all packages that were arrived on April 20. Unless Purolator or customers requested for re-delivery in the next business day, we have either given them to the customers or they are still here. FYI, we have processed over 120,000 packages at our location with no problem over the last 3-4 years and I am very surprised to see your comment. I would be very happy to assist you if you could email me your package info at [email protected] Regards, Owner
Expérience fantastique: Picked up my package for my roommate, the attendent was curtious , respectful and is trying to support the community.
Thank you for your feedback.
Expérience négative: I called for checking my package. The woman’s tone is very impatient and attitude is very bad. At least, the person who picks up the phone should have a patient attitude. That’s the basic rule. The boss there is very nice, hope he can let the staff improve their service.
Hi Tina, Sorry to hear about your negative experience. I spoke with my colleague about this incident. As per her, it appears that the time of your conversation with her was coincided with having another impatient customer who wanted to pick up her package ASAP but she said that she didn't mean to be rude. Given that she has been here for the last three years without any problem, I put this incident as a very rare case. My apology for this incident and hope to see you at our Centre soon.
Expérience positive: All the courier pickups melt together in one spot!
Thank you for your review.
Expérience fantastique: You guys are awesome !!! A gem in Waterloo for students
Thank you for your Feedback, Mohammed. Best
Expérience fantastique: Patient and helpful staff. They do like 100 different things and do them all moderately well. I've seen some bad reviews on here, but they're generally misplaced complaints that would instead be better directed at the related companies rather than switchboard itself.
Thank you very much for your feedback. We are glad to hear about your positive experience at our location. Best
Expérience négative: The in-car instruction in this driving school was very frustrating. The instructor was extremely unprofessional. He was usually silent for the entire class duration, and he even used to complain about me asking questions! He used to say, “This is class just about practice. You aren’t supposed to talk or ask any questions!” I have never seen an instructor in my life who complains about questions. Almost every single time, he would text me on the day of the appointment to change the time. He used to say things like, “I am busy. I work from 9 to 6.” And he showed a disrespectful attitude when I complained about his unpunctuality. And I never had a chance to negotiate the appointment times. One time, he kept me waiting for a month to get an appointment! The school instructor also didn't cover parallel parking, three-point turning, or uphill and downhill parking. The way the school manager handled my complaints was very frustrating as well. He used to dismiss my complaints with remarks like, "You are the first student to ever complain about this," or "We have circumstances, and you should be understanding of our circumstances." When I asked him about the training components that weren’t covered, he simply said, "We decided to skip these components with you, because you weren't ready for them yet!" Of course, this was just a foolish excuse that they came up with on the spot after I complained. They hadn’t mentioned any of that before I contacted them to complain after the end of the course. I threatened to report the school to the MTO, so he retracted and said that it must have been miscommunication, and offered a partial refund for the components that weren’t covered. When I complained about the lack of instructor feedback, the manager said, “Instructors and students have different styles.” This is nonsense to me. Instructors are supposed to talk, and provide feedback and advice. This is what instruction is about, by mere definition. I signed up with a new instructor after finishing this course. The new instructor is actually punctual, polite, and talkative. He constantly provides feedback and advice during class. I learned more in 2 hours with the new instructor, than I did in 10 hours with the one I had in this school. There is a huge difference between an instructor who continually gives advice during class, and one who is unpunctual, rude, watches silently, and even complains about receiving questions! Seeing how helpful good instructors can be made me realize how terrible this school is. The course cost me so much money and delay, with much less benefit that it’s supposed to. I feel scammed by this school!
We are sorry to hear about your experience with our school, we are never happy to hear that. You had 10 hours of driving lessons with two of our instructors. The first one was among our most popular, having taught over 90 students with glowing reviews, who chose to not continue with you, and the second is an experienced instructor who is new to our school, who has had mostly positive feedback in his instruction. Because of the interruptions in your lessons which began in early March (pre-Covid) and your communication on the issues with scheduling, we chose to refund you two hours of lessons as a gesture of goodwill. We wish you the best. Sincerely, Live Switchboard.
Expérience fantastique: Had a good experience here with my rather complicated shipment. The staff were patient, organized, and generally a pleasure to work with.
Aidan, thank you for your positive feedback.
Expérience négative: They lost my recent package ,when I asked them they told me we will investigate. In investigation they were asking questions about the package minute details. So how could I explained that package which I never recived. Finally I got an email from them that package has been delivered. I dont know where they delivered, but I did not get it. I am not satisfied at all from this service and will never recomend it for any one. They are unprofessional and careless. They did not give me any prove at all, that they havedelivered the package and wind up the inquiry. Fazal Rahim Waterloo
Mr. Fazal, First, I am sorry to hear about your experience. Second, I don't know why you have posted your review on our company page. Since Live Switchboard has been acting as an Agent for FedEx, Purolator and DHL over the last 4 years, our main task is to receive packages from the courier and pass them to the customers or vice versa. So, we are not involved with the package transportation. We have proudly processed over 80,000 packages at our location without any problem as we have multi-level quality control system in place to minimize possible human error. I trust that you will delete your review or change it. Best. Hassan, Owner
Expérience fantastique: Mr Hassan at the live switchboard (printing services) is one of the most humble people I've met! He had done free courier packaging for me and provided other important information!
Krisha, Thank you for your feedback. It always motivates us to serve our great customers more when we receive positive inputs from them. Best.
Expérience négative: Most of the times I have a good experience, but today: June 28th 2020 Owner of the store behaved totally unfair and charged me $12 for few sheets of colour paper which got printed without my mistake. In return, he says no one actually used microsoft excel to print pages from his store and totally he says its my mistake repeatedly. Its very annoying to see him behave in low standards when I made him business in the past by purchasing couple of items in the past. Sorry to say this but you lost a loyal customer and please don't try to steal money when there is no mistake of customer as if today is end of world.
Pidugu, you have been at our store many times and you know that we offer our best services. Today you printed 48 color pages by mistake and it was 100% your fault which I clearly explained to you. Instead of charging you $19.2, I charged you only $12 (36% off of original price). With current situation that almost all businesses are financially struggling, If you think that we should offer Free services, then you have come to a wrong place. I still need to pay bills and my staff's salaries. You have to understand that we even don't charge Computer time while other businesses are charging $10-12 per hour. We would like to have your business but not at a loss!
Expérience fantastique: Farhan is an amazing driving instructor. Nice, friendly, and knowledgeable. I was able to pass my G2 test on the first try, with almost no previous driving experience. Highly recommend :)
Thanks Alireza for your positive feedback.
Expérience fantastique: Amazing instructors (Mr. Farhan and Mr. Reggie) and the owner, Mr. Hassan is a really nice man. I highly recommend this driving school. Great service!
Thank you, Oyepeju for your positive feedback.
Expérience fantastique: Absolutely Stellar service, I recommend this for anybody that needs help with computer repairs among their many other services.
Thanks for you feedback.
Expérience fantastique: Farhan was a patient, diligent, and supportive driving instructor. Highly recommended!
We really appreciate your feedback and are happy that you enjoyed using our service.
Expérience positive: Very good driving instructors. Simple place and good staff
Thanks
Expérience fantastique: The customer service was phenomenal ! They were able to print 3 4ft×4ft poster for a conference in 45 minutes on last minute notice and at a very reasonable price. Would highly recommend!
Thanks Delaney for your feedback. It was a pleasure to serve you.
Expérience fantastique: I didn't know places like this existed
Thanks Matthew for your feedback. Best.
Expérience fantastique: Super helpful place! This place has almost everything you can imagine and the people will go out of their way to help you.
Thank you Shreyas. It was nice to serve you.
Expérience négative: To respond to the owner's comments: 1) this was the first time I printed business cards. When I called to inquire, there was no mention of bleed space. Nor did the clerk say anything when he looked at my file (in fact, I'd told him that my card was formatted as a 3.5 by 2 in ratio card on the day I paid, and he told me no problem, he would take care of it). I would have gladly sent him the version with the extra bleed space had he asked. 2) as I mentioned in my previous comment, The issue is that the edges were slanted; if it was simply an issue with the bleed space, the edge of the cards would be EVENLY cut off, unless there's something I'm missing. 3) what the clerk had offered me was a $5 credit, NOT a refund. A $5 credit would imply that I would have to return to the store for future services but by this point I've lost confidence in the service they offered. This is also not the first time that something like this has happened. My labmates have tried printing their poster with LSI and have also received poor products (i.e., uneven ink on their posters). I'm not trying to say that ALL services at LSI is terrible, but my own experience and the experience of those around me have been. Maybe it was an "one-off" issue, but please do not try to undermine my experience and frame it as my fault! Original review: I got my business card printed here because they advertised same-day pick up. However, the clerk working there told me that it would actually require an extra day to make the cards. I was okay with that, given that I needed to have the cards done by the end of the week. When I went there to pick up my cards the next day, I noticed that the majority of the cards had crooked edges (I have a dark boarder around my card and it was cut slanted). When I went to confront the clerk, he told me that he included 150 cards instead of 100 and I was a bit taken aback. I really didn't care about having extra cards - especially if they're poorly done! After some back-and-forth, he picked out 50 "good" ones and said he would print the rest and get them to me by tomorrow. When I went to pick them up the day after, the clerk told me that the reason the cards were cut slanted was because the borders around my card was uneven, which is insane, since the borders on the first set of cards were literally SLANTED. I have just now counted the cards I received, and I only have 90 cards, and after going through them all, only 20 of them were decent enough that I would feel comfortable handing them out. I don't think it would be a terrible idea to print your business cards here, but if you do make sure that your card has a very, very basic design (i.e., black text on a white background); the printer used doesn't do a good job printing colour as there are sometimes coloured specks on the card, and a block of solid colour would sometimes not get printed evenly. The cards are also hand cut (I do feel bad for the clerk doing the hand-cutting, but hand-cutting cards isn't an excuse for poorly made products - if the products are that bad, just don't offer this service period!) If you spent time doing graphics for your card, I would suggest just getting them printed at Staples - it's about the same price, and if you want nicer cards, it's only about $5 more.
First, our apologies if we were not able to satisfy your expected result! Second, we have processed hundreds of business cards at our location with no problem and yours is the only one. I have checked with our colleague. As per him, your original submitted design wasn't according to the required condition. For example, your submitted file required to include bleeding area of 1/8" that is normally used when placing order. Also, the frame board around the card should have been the same size, so he had to do some work to make it suitable. It is the reason that we had to print many copies of the card. Also, when picking up the card, we offered you partial refund but you declined it.
Expérience fantastique: Really friendly people. Spent a lot of time helping me get the shipping details of a shipment I sent months ago.
Thank you for your feedback.
Expérience fantastique: They did our wedding invitations in less then 30 min. Fantastic job and we will be coming back for the thank you cards!
Thank you Rachel. Hope that your wedding goes well. Best wishes from LSI and staff.
Expérience fantastique: My instructor Farhan has been very patient, courteous and a very good human being. Happy to have learnt driving from him.
Thank you for your positive feedback.
Expérience fantastique: Same day printing for large posters! Great quality and friendly service.
Thank you, Natalija. hope to see you at our Centre again.
Expérience fantastique: I have had nothing but OUTSTANDING service here with printing and shipping! Super helpful and reasonable prices!
Thank you Jayne.
Expérience fantastique: Great place! Convenient service for students!
Thank you Art for your positive feedback.
Expérience fantastique: I did my driving lessons with Farhan. He was an amazing instructor, very patient, kind, and helped me pass my G2. I would highly recommend him!
Thank you Manshi
Expérience fantastique: I took my driving lessons with Farhan. He is an excellent teacher. I passed my G2 test the first time only after a couple of hours of practice with him. If you are looking for good driving lessons he is definitely the person to go to.
Thanks Aida.
Expérience fantastique: I did 12 lessons of road practice with My coach Farhan, (didn’t have any other practice )and I passed my G2 test the first time I take it. Farhan has a trick to do parallel parking and it’s super easy, thanks sooo much!!!
Thank you Jingting for positive feedback.
Expérience fantastique: Hassan was very helpful in getting me my G package. I did 5 hours with Farhan as my instructor. He was very nice and patient and helped me pass my G test in 1 go.
Thanks
Expérience fantastique: I took driving lessons from their instructor Mr. Farhan. He was punctual and guided me perfectly for passing G2 test in one go.
Thank you Sayema
Expérience fantastique: Highly recommend if you want to pass your G2 once for all. Farhan was a 10/10 instructor with the skills and patience. Will recommend him to my friends as well.
Thanks
Expérience fantastique: So helpful! Used to send Purlolator packages - months later had to prove a shipment and couldn't find my receipt. Live Switchboard was able to give me the confirmations. Great Customer Service.
Thank you.
Expérience fantastique: A+ experience with Farhan
Thanks
Expérience fantastique: I did 10hr of driving lesson with Farhan and he was fantastic. i passed my G2 first time with his help. Highly recommended. :D
Thanks
Expérience fantastique: Often recieved packages here and also sent packages as well - every staff is super helpful and willing to help the customer out. If you got a package to send, look no further! I wish them good luck!
Thanks Kyung for positive feedback.
Expérience fantastique: I signed up for the G2 package with Hassan and Mohamed as my driving instructor. It turned out to be a great deal and Mohamed is easily one of the best instructors out there. He is very kind, understanding, patient and gives great feedback and tips to improve your driving skill. Would definitely recommend signing up with him!
Thanks
Expérience fantastique: Got lessons for both my G2 and G licenses here, Farhan was very helpful in preparing me
Thanks
Expérience fantastique: Hassan (the owner) made everything really easy for me and was very flexible for the in-class sessions. Very personable and always happy to help if I had a question. Farhan, whom I had the in-car sessions with, was also great. He was very patient, knowledgeable, and also very flexible in accommodating my schedule. Lastly, the price for the total package was great, and I feel like I got great value out of it. I would highly recommend!
Thanks
Expérience fantastique: Amazing help! Thank you!
Thank you pat for the feedback.
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