The Registry Depot

Expérience fantastique: J'ai eu une excellente expérience ici. Rapide et efficace.

Expérience fantastique: Ils m'ont fait entrer 5 minutes avant de fermer. Très sympa et serviable.

Expérience positive: J'ai obtenu ma licence de classe 7 et 5 auprès de ce registre. Mon expérience là-bas est assez mitigée, j'ai passé le test avec M. Akbar et j'ai réussi au 3e essai. Il m'a échoué 2 fois alors que j'ai 15 ans d'expérience de conduite. Il a dit que je n'étais pas satisfait, lors du 3e essai je pense vraiment que je ne suis pas un bon conducteur mais heureusement j'ai réussi. Il est un peu rude et a des problèmes de colère qui ne devraient pas exister chez un examinateur. Les gens peuvent être effrayés et faire des erreurs à cause de l'hésitation. Et si nous parlons du registre, il est presque toujours complet mais c'est la même chose avec d'autres registres. Donc c'est un problème de système et non des registres spécifiques. Même une personne au guichet a écrit ma date de naissance incorrectement dans le système et à cause de cela ils m'ont délivré la licence le 2ème jour, donc je dois y retourner à nouveau. Avec tout ça, bonne chance les gars.

Expérience négative: Le pire de la ville. C'est toujours une erreur d'y aller.

Expérience fantastique: Je, Nauyan khan, ai passé mon test de conduite le 28 octobre, 25. Mon expérience globale avec M. Akbar a été formidable. Il m'a traité avec respect dès le début et depuis le début de mon test de conduite jusqu'à la fin, je n'ai aucune plainte. Il déduit des points pour les erreurs que vous avez commises, rien de plus rien de moins, ne m'a pas distrait un instant, a gardé ses instructions claires et directes. Il a été un très bon instructeur car c'était ma première tentative et j'ai réussi et appris de mes erreurs. Il m'a donné un aperçu global de ce que j'avais le plus mal fait. Content d'avoir réservé mon premier test de conduite ici. Merci.

Expérience négative: Akbar est un mauvais examinateur de conduite. Il a commencé le test de conduite en retard et a parlé doucement. Ce registre continue de l'envoyer sur la route avec des gens malgré toutes les mauvaises critiques.

Expérience négative: Akbar (l'instructeur d'essai) est la pire et la plus non professionnelle partie de cet endroit. Il échoue intentionnellement les étudiants et dit : 'À la prochaine fois' pour gagner plus d'argent. Il vous demande de prendre une sortie d'autoroute alors que vous n'êtes qu'à 200 mètres et que vous conduisez dans la voie de gauche avec un trafic dense. Il est contre vous depuis le début, a un fort accent qui rend difficile de le comprendre, et fournit de mauvaises indications. Il a échoué mon partenaire, et il semble qu'elle ne soit pas la seule. Ne perdez pas votre temps dans ce registre ; trouvez-en un autre sans Akbar.

Expérience positive: J'ai fait la queue en 15 minutes et j'étais sorti en 20.

Expérience négative: Ma femme est entrée et avait besoin de remplir des formulaires de la croix bleue, on nous a dit d'aller au bureau des enregistrements. Le gars est devenu super sarcastique et impoli et a dit que les cliniques n'ont aucune idée de ce qu'elles font et qu'elles le font seulement pour les plus de 65 ans. Le gars était super, super impoli. Son comportement était vraiment très mauvais. J'avais l'habitude de venir ici pour enregistrer notre flotte. J'ai maintenant décidé de mettre notre entreprise ailleurs. Trouver un autre endroit les amis, envoyez un message. Service client très, très mauvais ici.

Expérience négative: Le personnel de cet endroit n'a aucune idée de quoi que ce soit, personnel non éduqué, pas assez de formation pour le travail.

Expérience négative: Nous sommes arrivés juste au moment où ils fermaient les portes 30 minutes avant l'heure d'ouverture affichée.

Expérience négative: Tons de critiques négatives à propos d'une personne, AKBAR, il doit y avoir une raison derrière cela !! Laissez-moi vous dire : 1) AKBAR parle délibérément si doucement que vous ne pouvez pas entendre ce qu'il dit 2) AKBAR ne donne aucune indication préalable pour prendre des sorties ou des virages puis blâme le conducteur pour son échec 3) AKBAR est arrogant et a un comportement grossier. 4) Je l'ai surpris à marquer des infractions qui ne se sont pas produites en premier lieu et ensuite il construit une histoire pour le prouver !!! Chaque personne dit la même chose à son sujet et je ne comprends toujours pas pourquoi le registre ferme les yeux !!! La raison de l'échec au test de conduite doit être raisonnable et convaincante !! Akbar construit littéralement un scénario puis vous donne une pénalité parce qu'il sait qu'il n'y a rien pour suivre ses méfaits !!! Il sait que tout ce qu'il marque sera pris en compte, donc il vous fera échouer même si vous conduisez bien depuis des lustres !!! Bon travail pour gagner de l'argent tout en exploitant de nouveaux conducteurs au nom de 'repasser le test de conduite'

Expérience fantastique: Le personnel est formidable. Ils font un travail incroyable, même en sous-effectif.

Expérience négative: Je ne recommanderai pas cet endroit pour le test de conduite. L'instructeur Akbar a échoué mon fils deux fois pour la raison la plus stupide. Nous avons payé deux fois pour le test de conduite 185 $ et la location de voiture 85 $. Il parle doucement et ne donne pas d'instructions appropriées. Je ne le recommande pas pour un test de conduite pour quiconque car il va vous échouer. NE PAS ALLER POUR LE TEST DE CONDUITE avec Akbar et il semble qu'il n'y ait pas d'autre instructeur là-bas car nous l'avons eu à chaque fois... et si nous avions su que c'était lui la deuxième fois, nous n'aurions pas réservé, mais vous ne le savez pas jusqu'au jour où vous vous présentez et à ce moment-là, vous ne pouvez pas annuler le test de conduite car vous ne recevrez pas de remboursement. C'est un gouffre à argent de passer votre test de conduite avec lui.

Expérience positive: J'ai eu une super expérience au Registry Depot grâce à Nikki, qui a été vraiment utile. Elle a bien répondu à toutes mes questions et n'a pas du tout précipité les choses, s'assurant que tout était traité correctement. Je recommande fortement.

Expérience fantastique: Super service ! 10 sur 10

Expérience négative: Les membres du personnel sont si impolis qu'ils restent assis et se détendent ensemble.

Expérience négative: Tout le personnel est juste assis et se détend ensemble, ils ne se soucient pas des gens qui attendent par ce temps chaud.

Expérience fantastique: Le personnel est très professionnel et Zach, l'examinateur de l'épreuve de conduite, est incroyable. Il est resté professionnel tout au long de l'examen et ses instructions étaient très claires. En même temps, il m'a fait me sentir détendu et m'a aidé à arrêter de stresser grâce à ses instructions claires et à son attitude.

Expérience négative: Cet endroit refuse constamment l'identité de ma fille... J'ai plein de preuves que je fournis pour prouver que nous habitons à cette adresse, y compris notre facture de taxes foncières et d'autres lettres. Ma fille ne reçoit pas beaucoup de courrier. Et cet établissement est presque toujours vide chaque fois que j'y vais. Je pense que c'est parce qu'ils ne veulent en fait pas faire leur travail. Ma fille ne peut pas obtenir de travail ou quoi que ce soit sans pièce d'identité et ils continuent à la refuser. Elle est citoyenne canadienne et continue d'être refusée. Je pense qu'ils pourraient aussi être racistes.

Expérience fantastique: J'ai passé mon épreuve de conduite avec Zach aujourd'hui et j'ai réussi du premier coup. Il était très patient et a donné des instructions claires sur la route. Après l'épreuve, il a expliqué où je devais m'améliorer. Le personnel était très sympathique et serviable. Je recommande fortement ce bureau pour l'épreuve de conduite ou tout autre service.

Expérience négative: Nikki et tous les employés sont géniaux. La seule personne non professionnelle que j'ai jamais rencontrée est Varun (qui était assis près du coin du test routier le 11 juillet 2024). Cet individu manque de civilité et devrait être retiré du bureau pour maintenir sa bonne réputation.

Expérience positive: J'ai réussi mon examen de conduite au troisième essai au Registry Depot. Zach, mon instructeur, était formidable - très patient et utile.

Expérience négative: Akbar est le pire instructeur de l'histoire, il m'a échoué deux fois. Je suis allé dans un autre registre et j'ai réussi du premier coup. Il doit être licencié.

Expérience fantastique: Rapide et efficace. La dame était vraiment patiente et serviable, car nous avons eu des problèmes pour remplir les documents.

Expérience négative: Je ne recommanderais pas cet endroit pour un essai routier. C'était ma deuxième fois que je passais le test avec le même examinateur (Akbar) et dès le début, il m'a fait sentir encore plus nerveux que je ne le suis déjà. Il donne les pires directions au pire moment sans laisser le conducteur comprendre son environnement. Faire un virage à gauche à 100 mètres du signal n'est pas idéal et ensuite me rabaisser encore plus en disant 'Je t'ai dit de tourner à gauche' n'aide pas du tout le conducteur, cela ne fait qu'améliorer ton ego. Je comprends que tout cela concerne l'argent car je n'ai pas seulement payé 185 pour le test mais aussi 85 pour la voiture deux fois pour les deux essais routiers. C'est juste leur façon d'aider les affaires du registre. N'ALLEZ PAS ICI.

Expérience fantastique: Le service le plus rapide que j'ai jamais eu pour le renouvellement de ma licence. Très poli et efficace.

Expérience négative: De loin le pire endroit, la vieille dame blanche est extrêmement impolie et pourquoi avoir un téléphone si personne ne répond !!!

Expérience fantastique: Rapide et professionnel Pour du papier corporate, c'est le meilleur endroit où aller. Garet a été utile pour rendre la transaction facile et non compliquée.

Expérience négative: Des représentants extrêmement impolis dans cet endroit, en particulier lorsque vous posez une simple question, ils se fâchent et commencent à agir de manière désagréable. C'est ma première expérience en visitant cet endroit. Le manager est là, assis, à regarder et à les laisser parler aux clients de cette façon. J'ai été témoin de cela en face de moi ; j'ai posé une simple question, et ils ont refusé leur service en lui disant de partir sans raison. Je ne prendrais pas le temps de publier quelque chose de dénué de sens si je ne l'avais pas vécu moi-même. Aucune idée de comment ces individus peuvent encore travailler ici, ni du travail du manager, de son rôle et de ses responsabilités. Je ne recommanderais jamais cet endroit.

Expérience négative: Hier, je suis allé enregistrer un nouveau véhicule et transférer l'immatriculation de l'ancien véhicule - j'ai choisi d'obtenir une nouvelle plaque d'immatriculation - en rentrant chez moi, j'ai remarqué qu'ils avaient par erreur ma vieille plaque annulée # listée comme la plaque de mon nouveau véhicule - pas de problème, je suis retourné aujourd'hui pour faire corriger leur erreur et que la nouvelle plaque soit sur l'immatriculation - le responsable m'a informé qu'il y avait des frais de 15$ ! Comme vraiment pour corriger votre erreur ? Wow, ce responsable doit améliorer ses compétences en service client - incroyable de me facturer pour leur erreur - je mettrais zéro étoile si c'était possible.

Expérience négative: Absolument des personnes si impolies à traiter. Zéro patience !!!! Même le manager est si damn impoli. Je n'y retournerai jamais.

Expérience fantastique: J'ai réussi mon examen de conduite ici au deuxième essai. J'avais échoué la première fois parce que j'étais trop lent et trop rapide. L'examinateur m'a expliqué correctement pourquoi j'avais échoué. Au deuxième essai, le même examinateur m'a été attribué, j'ai oublié de noter son nom. J'ai fait quelques petites erreurs comme ralentir inutilement, mais il m'a expliqué et a corrigé mes erreurs. Merci beaucoup, monsieur l'examinateur. Un examinateur très amical et calme.

Expérience fantastique: Line up moved fast. Great service. People complain for no reason. These guys get the job done ✔

Expérience fantastique: J'étais un peu inquiet à propos de la longue file qui s'étendait sur toute la longueur du bureau, cependant, les agents d'enregistrement ont travaillé rapidement et efficacement, laissant mon voyage au registre d'une durée de 15 minutes depuis le moment où je suis entré dans le bureau jusqu'au moment où je suis ressorti avec mon reçu de remplacement de permis.

Expérience fantastique: Assistance professionnelle rapide et excellente. L'agent Nikki a fourni une aide exceptionnelle et a été très soutenant. Ma demande a été rapidement satisfaite en quelques minutes.

Expérience négative: Je suis venu ici pour demander l'incorporation de mon entreprise ; cependant, le gars portant un turban (je ne voulais pas être raciste, j'essaie juste de décrire la personne) était impoli et peu accueillant. Je ne suis jamais retourné là-bas depuis. J'avais l'habitude d'y aller avant, mais après cet incident avec ce gars, je ne suis jamais retourné.

Expérience fantastique: J'ai visité ce registre mercredi et j'ai été aidé par Nicky. Elle est très professionnelle, serviable et a fourni un excellent service. Je recommande vivement vos services. Merci

Expérience fantastique: Aujourd'hui, j'ai passé le test de conduite avec Sir Akbr, c'est une très belle personne, que Dieu vous bénisse, monsieur.

Expérience négative: Des gens impolis et peu accueillants. Je suis entré pour renouveler l'immatriculation de ma voiture et j'ai été rejeté en raison de règles non fondées. Quand j'ai demandé à voir les règles de mon rejet, on m'a très mal traité et je n'ai reçu aucune justification. Après avoir perdu mon temps ici, je suis allé dans un autre registre, et le renouvellement a été fait immédiatement sans aucun problème.

Expérience fantastique: Je donne 5 étoiles pour le service rapide de tout le monde ! Je voudrais particulièrement souligner mon expérience avec Eshita, qui a été incroyablement utile et accommodante. Il est clair qu'elle aime vraiment son travail, et il lui vient naturellement d'aider les autres.

Expérience fantastique: Nous avons utilisé cet emplacement deux fois au cours des trois derniers mois et la file d'attente avance assez rapidement. Le personnel semblait savoir ce qu'il faisait et a fait passer les clients assez rapidement.

Expérience fantastique: The best service ever Very quick, helpful and they know what they are doing I highly recommend ask for KALI he is the best and he will tell you exactly what you need Thank you very much guys

Expérience fantastique: I need to replace my car registration . A lady by the name of Kitty served me. Awesome knowledge , polite and great customer service. Thank you!

Expérience fantastique: I had the pleasure of working with Kitti to register my corporation. She was a delight to work with. She explained everything and answered all my questions. She was very patient with me. Going back there next time I need help for sure. She was very knowledgeable.

Expérience fantastique: I did my test on Friday Nov 17 and my examiner was zach. He was a nice guy who didn't make me feel nervous. I am really grateful to him because he rescheduled ny appointment from thursday to friday as my brake lights were not working. This was my 2nd attempt as my first attempt was with Akbar, a very rude person who made me feel like I didn't know how to drive.I feel lucky to have him as my examiner. I wish you all the best zach, u are the best.Felix on the front desk is also nice.

Expérience fantastique: I went to the registry yesterday and I had a great time. KC Hohan was amazing and helpful when I was there. I appreciate her genuine kindness. I had great customer service and will definitely come back!

Expérience fantastique: The Registry agent named KC Hohan was very kind and polite!! The transaction went fast too. Thank you for the excellent service!!

Expérience fantastique: Such amazing help and everyone seemed so nice. Thanks to the guy in the orange yesterday that helped me. Definitely coming back

Expérience fantastique: I had the pleasure of receiving exceptional service from Mr. Kali at the Registry Depot through email communication. Despite the lack of face-to-face interaction, his professionalism and efficiency were truly remarkable. From the moment I reached out, he promptly responded to my inquiries and provided clear instructions. His attention to detail ensured that I had all the necessary information, saving me time and effort. Throughout our correspondence, he maintained a courteous and respectful tone, making me feel valued as a customer. I am grateful for his expertise and commitment to delivering outstanding service. I highly recommend this employee to anyone seeking assistance at the Registry Depot. Thank you Kali once again.

Expérience fantastique: Kitti was amazing. Most importantly she had a helpful good attitude that does not always happen with the others. I felt appreciated and treated like a client

Expérience fantastique: Very efficient service for corporate documents as well as auto related matters in very cultural diversified customer environment!.

Expérience négative: Why does one teller tell you need a form / letter and then the next teller changes that policy 30 or so days later. With over 25 vehicles in my fleet I will go somewhere where there is a consistent process.

Expérience négative: I work with adults with disabilities and often have to help my client's get ID because they don't remember or know how to renew thier IDs before they expire. In this instance I was working with an individual who did just this, so we popped in here to get the ID renewed. However this individual has appointed guardians through the courts so this person could not present a peice of mail with their physical address just the appointed guardians office location. I tried to ask for help on what we needed to do to get the ID, the woman behind the desk litteraly shrugged her shoulders and said I dont know and stated the government worker from the guardians office need to come down to do this. I told the woman the government is not going to come here to get one person their ID and that there must be a solution. The woman just shooed us out the door refusing to put forth orth any extra effort into helping us. We left and went to the registry on 52 and they spent nearly the whole day helping us ,calling the government line to get us answers. Thanks to them we obtained the ID. I would never recomend this registry to anyone they are useless and lazy. I highly suggest the other registry on 52

Expérience fantastique: If you need to revive your company online without the hassle of visiting the registry, Kali is your go-to expert! They saved us an incredible amount of time and effort, while their efficiency and precision ensured a seamless process. Communication was excellent, and their cost-effective services are worth every penny. Highly recommended!

Expérience fantastique: So satisfied with the service, Kali was a great and knowledgeable to assist us with Vehicle registration. So cooperative and great customer service. Thanks Kali for all your kind support

Expérience négative: Ignorant, very rude, can't handle their jobs, welcome to Alberta's stupid registry system run by people that barely understand english.

Expérience fantastique: I was always been a client of The Registry Depot, all my transactions are done in a timely manner with a good approach. Dine is one of the very warmth approachable employee and make sure all my queries are answered. Thank you The Registry Depot.

Expérience négative: Went in for a bill of sale. The line was almost out the door. I asked the gentleman at the desk for a quick copy. I told me I have to wait in line. Which would make sense if I was actually here to do something in that regard. But all I needed was a bill of sale. It takes 2 seconds to pass it to me. Instead this POS made me wait 30min in line for it. Biggest scum in the world is that Indian guy that works here

Expérience fantastique: Went to the registry to change my address on my licence and registration, as well as renew my registration, I was treated with great customer service by Dine! She was friendly and super helpful! Thank you so much Dine! I will definitely recommend this registry and Dine to friends and family!

Expérience négative: This place is just astoundingly awful, can't comprehend how any of the workers there get paid. The worker furtherst right is a pathetic loser that doesn't deserve his job

Expérience fantastique: Kitti was very helpful with aiding me in filling out my incorporation documents. Would highly recommend kitti, unfortunately the registry does not take personal appointments.

Expérience négative: Worst ever, one time I had to take the driving test, the tester removed multiple points for one mistake. Instead of loosing 10 points I lost 30! For one same mistake. It's ok to fail, but judging a mistake before happening is crazy.. However, not a great place for a driving test at this place

Expérience fantastique: I went there today the line up was short the service was absolutely beyond superb and very professional But they made the experience fun and easy But I do know she was the only one that could incorporate a business today So thank you very much She was in the second booth from the far wall

Expérience fantastique: The stuff is very nice and service is so fast and amazing. I sent less than 30 min and changed the company name. Try this registry office if you need any register or driving test.

Expérience fantastique: amazing staff they are very helpful they keep assisting me even im out of the province, keep up the good work DINE,KALI and JANE

Expérience fantastique: Kitti at the Registry Depot was truly amazing! We were so pleased with the service we received from her. She was polite, friendly, knowledgable and most importantly provided quick service. She really went above and beyond to make sure all of our needs were addressed. Thanks again Kitti, keep up the great work!

Expérience négative: I’m not racist but this east Indian guy is so rude. I thought he just had a bad day the first time I registered my business, but the second time I went for my car registration, he is still mean. I just asked twice because I can’t understand him much and with his accent, he raised his voice and asked me if I have hearing problem. He’s not good for that position, next time I will report you to your manager. Other staffs seem so nice.

Expérience fantastique: The Registry Depot is located in the large strip mall on 17 Avenue SE near the Calgary CO-OP store. I had to get a new license plate and a handicapped placard for a new car I had recently purchased. The place was packed with alot of different requests from renewing a drivers license to a obtaining a marriage license. This office is always very busy but the staff are all very knowledgeable and the line moves at a good pace. I was only in line for 20 minutes or so and during that time I received excellent customer service and a smile from the nice lady who helped me. One issue I might mention is to make sure you have ALL of your documentation with you right from the get go to finish your business at the counter faster. It helps the staff and makes the line move and you are out the door in good time.

Expérience fantastique: Never had any issues with this registry. Sad to see these negative reviews here. Lanes are always short, friendly employees and service is quick.

Expérience négative: Staff do not a have a basic understanding of the transportation regulations. Don’t waste your time going here, it worth the drive to go anywhere else.

Expérience négative: Terrible place that does not do their jobs properly as I explain - So I went to this registry to get my learners passed my first try then went to get my card and they told me I had something saying I couldn’t get it printed to me until I proved I was a citizen even though a couple months before they had issued my Goverment ID and I had lost my citizen ship documents years ago so I believed I couldn’t get my licence till I waited for my citizen ship documents and the Goverment wait time is almost a year so I did some readership of my own and web to a different registry and they saw my Alberta ID and issued me a licence right there. The people here are awful definitely do not recommend coming here for anything it’s worth a trip to another registry

Expérience négative: So, my dad he waited in line for 20-25 mins. The lady mentioned him the clerk who deal with this matter is on break. Ali is his name he was so disrespectful he made him feel so belittle in front of everyone. Disgusting behavior I hope you read your reviews. Not once he did same thing twice with him.

Expérience fantastique: Today we met Kitti. A lady at the 17ave se. Registries. Our paperwork was so complicated. With Kitti helping us we got it completed and correct. What a great and knowledgeable person they have working there. Definitely a wonderful experience. Thanks Kitti. Sincerely Dave and Val

Expérience fantastique: I'm not sure why people have negative ratings, but my experience has always been positive Got my marriage certificate and my daughter's birth certificate within 2 days, and that's for real. I paid for express service but that's worth it

Expérience négative: Don't waste your time here, better off finding a different location. Been to this location a few times, some good experiences but mainly bad experiences overall. Giving it a 1* for a reason, poor organization setting, poor communication, some rude employees but some are nice and understanding. Went in and wanted to ask a quick question before proceeding in line (which was at the entrance door) and had to wait in line which is understandable but wasted my time completely which could have been prevented. Waited in line for half hour while 2 employees weren't doing anything to help speed the line and 2 lines ended up forming (which was just not organized) making the people in line agitated and confused. After it was my turn, my daughter needed to do the learners test and was told no because it was 4:30. I told them they wasted my time and to put a sign notifying customers about this situation so that others would be more aware. This place needs to change they're ways. As a person whose worked in customer service industry, this place is bull****.

Expérience négative: Stood in line for 20-25 minutes. When I reached the counter I was informed that I was missing something in a very rude and ignorant manner. Guy is on some kind of power trip, enjoying the fact he can control this process and be a bully. No sympathy or explanation. He also didn't mention a form I could have completed as an alternative solution to the problem. Another registry in town did and this all could have avoided had the agent cared even slightly. I was just sent away. Will never step foot in there again.

Expérience négative: I have never been treated with more disrespect at a registry office in my lifetime went to go answer a business call and they gave me a bunch of grief and I ended up getting nothing out of them and told them I'm not going to spend my money where I'm being treated like this. I would advise if you want good treatment to not visit this facility.

Expérience négative: Please, please take this warning and do not attempt your road test here. Examiner was rude and off putting and did nothing to make me feel comfortable. Obviously I failed and do take ownership of my mistakes however I am left feeling like it was a transaction more than a test and 70/75 points were highly questionable. After the test he said “you missed those two things ok” and showed me two auto fails. He then said ok have good day and exited the vehicle without giving an opportunity for me to ask nor did he explain a single mistake or failure point to me. I am left not knowing what to improve or work on and can’t help but say this was an obvious cash grab. I ignored previous warnings on these reviews and now am out $184 plus another test I’ll have to take. Do not take the road test here. There are other places with much better reviews. Just dont. EDIT; took another exam day after and passed with 0 problems. Showed my test sheet from AKBAR from here to the guy and he said there’s no way and it wasn’t fair. His words not mine.

Expérience fantastique: I've been here several times and it's the only registry I go to because the lineups are shorter. The service was great always. Some people think it's okay to say hateful and horrible things online. This is the sad part of the internet - you can slander with no consequence. However there is a God in heaven we are accountable to and he will give us as our deeds and words deserve one day.

Expérience fantastique: Staff are very nice and approachable. I failed my 1st road test however, my examiner explained to me well what are mistakes and give me pointers to reviews. And I made it on second time!!

Expérience négative: Very unprofessional and rude people work at this place. If I could put 0 star/ I will. They were doing very racist comments towards my family just because we have an accent and that should be considered a priority but when I tried to complaint they just told me “sure, talk to the government to see if they will do something about it”. I don’t recommend at all the workers in this place.

Expérience négative: I am very disappointed with the service I received at this registry. The manager doesn't know how to treat their customers with good attitude. One of the employee gave me a document to sign in order to register a vehicle. When I got back, he said the document was useless and ripped it into pieces in front of me. Extremely rude and he shouldn't be working in a job that deals with people on a day to day basis!

Expérience fantastique: Kitti provided excellent service. She was very thorough and took time to explain what needs to be done in the proper way. Thanks Kitti!

Expérience fantastique: Have had the pleasure of being served by a couple different employees, they have all been polite, friendly and helpful. I don’t find their prices quite as outrageous as most places these days. Just ordered a child birth certificate, was told at a couple other places it would be $86 and some odd cents. Here it was a solid $50. I had the one gentleman also help me with the application, had he not pointed something out I would have gotten the wrong document.

Expérience négative: I have been using this registry for 35 years, the odd mishap but nothing that was terrible until today. I went in last week Wed. April 5th to ask a question, the lady I spoke to checked on the computer and gave me the information I needed. Forward to today April13th. I go in with the paperwork I need and I'm told not good enough. I explained that the lady last week had checked on her computer. This lady didn't check her computer, she asked someone else who also said no. I mentioned to her all the info I had gotten over the last week (online and emails with govt) and she was starting to get frustrated. I then stated that maybe I was misinformed to keep her calm, and she stated she could be misinformed to. HUH? This is your job!!. So I paid $50.00 for something else(that i dont need) and when I stated it said online it was only $20.00, she told me to apply online. I mentioned to her you cant according to Gov't of Alberta web site. She said yes you can. Later that day I called the Gov't of Alberta and was told what I already knew was correct. Lady from Gov't asked for name of registry and I gave to her. (wonder if there's a place online with govt we can raise an issue). I phoned registry depot back and relayed to the man that answered the phone what the gov't told me, which is what I stated at the registry this morning. I got the distinct impression he could care less. I renewed my registration there last Nov. and the same people were there that had been there for years. Last week when I went in, didn't recognize anybody. Did someone else take over? Anyways, I don't think the staff is very knowledgeable or trained properly on what they need and should know. I will not be returning, sad really..... Train your staff......

Expérience négative: Ridiculous that you can dial the office # at 3 pm & no one answers the call! You get a message that tells you " the person you are calling is not taking calls". Why is there no one available to answer questions? Not everyone can just drive drive over & stand in line to ask something that could be answered over the phone.

Expérience négative: This employee guy that work as a public service in this government company, was so DISRESPECTFUL and RUDE.. here's what happended, i was trying to applied my driver license Gdl into Advanced driver license. He was dealing in his computer ,do typing and printing regarding my application. After that , i thought it was done when he gave me a piece of form. I asked him, if it's done, in a manner way, when he answered me back, "did i said to you you are done!"... i let that passed, but i'm a bit annoyed the way he answered sarcastically. And second time he keep going his job do typing and printing go somewhere, and hold a piece of form that i'm about to fill up,, this REALLY DISRECTFUL, the way he gave instructions signing up the form was so bossy to hear, that'why i replied to him, in a sarcastic way this time, like "ok! Good job!!!,, while doing signing the FORM, this DISRESPECTFUL employee guy talked to his fellow guy in their language, in a sharp tune in front of me. In my thought this DISRECTFUL employee guy dont really stop. So, when i'm done signed up the form, gave it to this disrespectful guy while my eyebrows up.. Waiting3x, the last scene, was this.after this RESPECTFUL guy gave the paper, hardly grabbed the form, and asked him, isn't done? Then again, answered me back."did i say its done? And then told me he doesn'r like the way i grabbed the paper and i'm disrespectful with my action. And pointing me the sign at the door to be RESPECTFUL, and said to go to other counter in a rude way. . WelI i wil tell you this you were the one who triggered the situation because of disrespectful action towards me. You were trying to humiliate me to other people that time, you talked to me in a rudeway ... IF HE IS BEING SENSITIVE THE WAY I GRABBED THE PAPER THEN HE SHOULD BE SENSITIVE TOO THE WAY HE ANSWER THE CLIENTS QUESTION. IF HE WANTED TO BE RESPECTED HE SHOULD KNOW TO SHOW ONE.

Expérience fantastique: Went there on a Saturday, line wasn’t long at all and the ladies that helped me were fantastic! Very friendly and efficient. :)

Expérience fantastique: I was a little worried about the low rate for the reviews. ..but we did great ..Dine ..was a great help ..very nice and helpful when she understood I have a hearing problem. ..visit went smoothly. Thanks

Expérience négative: Be careful going here and make sure they don't pocket your cash like they did to me Only had one ticket when I registered my car payed it all now there saying the exact same ticket wasn't payed but doctored in a bunch of 15$ tickets to make up the amount I payed

Expérience négative: Steer clear of this place at all costs! Save yourself the time and frustration. The woman with short, grey, curly hair sitting towards the end is consistently the most disrespectful and unhelpful registry person we've ever encountered. It's astonishing that we ended up with her every time we visited. She struggles to grasp simple questions and becomes defensive when seeking clarification. There was a particular instance where she outright ignored my questions and responded only to my boyfriend (he’s white and I’m Asian), prompting me to call out her disrespectful behavior. She said she could wherever she wanted and insisted on us moving to another booth. Today, my boyfriend needed to register a license plate, and she once again caused issues. She falsely claimed he couldn't register due to a suspension on his records from BC, a detail we were unaware of, and provided a hotline number, which turned out to be for the Sexual Assault Help Line. After verifying with the authorities, it was confirmed as a mistake. The lady on the phone was helpful and assured us there was no such issue on my boyfriend's records. When we questioned the registry worker, she admitted to the mistake, made my boyfriend go through unnecessary steps, and sent him home to get his physical license, despite previous stalls indicating faxing was sufficient. When we returned at 4:50 PM, all their computers conveniently went "down." Such perfect timing, especially considering similar complaints in other reviews. This registry office has proven to be the worst we've encountered.

Expérience fantastique: I really don't understand the negative reviews. I've been to this registry twice in the last year, and both times the service was friendly, courteous, and helpful. They do a fantastic job, and they are my go-to registry from now on. Thank you, Registry Depot. Keep up the great work!

Expérience fantastique: I hadn't been to an Alberta registry in about 6 years and I remember how it used to be so I was bracing myself for the worst but it was so quick and painless I left kinda in shock. It took less than 15 minutes to stand in line, apply for ID, and take a picture.

Expérience négative: I went there to take my first learners exam the staff were ok. The second time i went they told me to wait because the systems were down. After 10 minutes of waiting the systems were still down. I went to go talk to one of the employees and got told to wait for an hour which doesnt make sense because the same day i went other people did the learners exam like normal. I went to go talk to an employee again and apparently my info that got typed in the first time i went was wrong. One of the employees messed up my name and my birthday even though it was clear on my passport. I was there for almost 2 hours and never got to do the learners exam the second time. Do better it’s frustrating

Expérience négative: Me and my brother went there for cooperation work. Manager kali was so rude and walked away from serving us. Place should be shut down from govt of Alberta

Expérience négative: So I came after 2 weeks to take my 5 learners test just to find out the computers are still down! And no clarity is ever provided for when a computer is available or not. This is way too crazy.

Expérience positive: To book my first class 5 GDL test i checked online, filled all the lines, payment options and booked a date for the next day. Failed my 1st test and passed the 2nd, the registry wasn’t busy in the morning on a monday and they offer rentals for around 70 or you could bring your car with no windshield damage, and of course no unsafe car features such as headlights etc…i suggest you practice ahead of time before trying to obtain ya license.

Expérience négative: I have bought many cars over my years of driving and came here to do registration and the manger is saying my bill of sale is not good cuz it’s a copy. Well news the banks take the original one and I’ve always had a copy. Why is this so hard this time to get registration. And customer service lacks yet again.

Expérience négative: I went to this registry to order a new birth certificate that I needed mailed to my house in the US, where I will be for the next few months. Despite the form clearly asking for COUNTRY as part of the mailing address for delivery, the clerk said she didn’t think it could be mailed outside of Alberta. I asked why it would ask for Country, to which she shrugged her shoulders. After wandering around for 5 minutes asking the other clerks, she returned still seemingly confused and said she had to call the government to confirm. Standing there for 10+ minutes while she sat on hold, I finally suggested that I would just have it sent to my house in Calgary to avoid the headache. After a few more nonsensical questions from the clerk, it seemed like all was well. The application says that the fee would be $20.00 + any registry fees. Typically registry surcharges for a $20.00 item would be under $5.00, but was told that this registry charges a $30.00 fee on top (even though when I looked later, their online pricing guide says it's a $25.00 surcharge). Not sure how the government allows registries to charge a 150% surcharge but this is a great example of when decentralization fails. Not only was there a 150% surcharge, but to add insult to injury, they also wanted to charge another sizeable credit card fee that’s far higher than what any company would ever pay in merchant services fees, meaning it's just another profit line for them. I ended up just walking out as I’d rather go through the hassle of sending the form in by mail than be extorted by these imbiciles.