
Barnes Harley-Davidson Victoria

Information about Barnes Harley-Davidson Victoria
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: (closed)
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-18h
Legendary brand of American motorcycles, plus apparel & more at some branches.
Our comment from DrivingSchools.Directory about Barnes Harley-Davidson Victoria:
Welcome to Barnes Harley-Davidson Victoria, where our passionate team is dedicated to providing an exceptional experience for every motorcycle enthusiast. Our vibrant atmosphere is enhanced by a group of friendly, knowledgeable staff who are always eager to assist whether you're a seasoned rider or a newcomer. Here are some highlights of what our customers have to say:
- Exceptional customer service: Our customers consistently praise our staff for their enthusiasm, expertise, and genuine care. From Jason, who goes above and beyond to help riders find their perfect bike, to the rest of the team who make every visit welcoming and enjoyable.
- Impressive selection: We offer a wide range of motorcycles, gear, and accessories, ensuring that you'll find exactly what you need to hit the road in style.
- Community events: Barnes Harley-Davidson hosts regular events that bring riders together, fostering a sense of community and shared passion for motorcycling.
- Top-notch service department: Customers appreciate the prompt, reliable maintenance and repair services, allowing them to spend more time riding and less time worrying about their bikes.
- Commitment to customer satisfaction: Many clients express their gratitude for our attentive service, noting that we treat every customer like family and strive to exceed their expectations.
While the majority of our feedback is overwhelmingly positive, we acknowledge a few customers have expressed concerns regarding specific service interactions. We are continuously working to improve and value all feedback, as it helps us better serve our community.
Visit us at Barnes Harley-Davidson Victoria for an unforgettable experience, whether you’re looking to purchase a new ride or seeking expert service for your motorcycle. We look forward to welcoming you into our Harley family!
Barnes Harley-Davidson Victoria: Reviews
Fantastic experience: Great shop, staff are always enthusiastic and happy to help.... as well as ride in there time off.
Thank you so much Brian for taking the time to leave us this review. We hope that you have the best week and we will see you again soon!
Fantastic experience: Awesome bike shop, friendly and helpful staff. They always have events to get riders together and have a lot of inventory.
Thank you Daniel for taking the time! We love our events and how they gather riders together. We cannot wait for next year and hope to see you around!
Fantastic experience: I can’t say enough! Barnes Harley Davidson in Victoria is top-notch! From the moment I walked in, I was greeted with friendly, knowledgeable staff who truly care about their customers. Highly recommend Jason if you’re looking to get yourself on a set of two wheels! He made everything seamless! Whether you’re a seasoned rider or new to Harley, they take the time to answer all your questions and make sure you find exactly what you need. The showroom is immaculate, with an amazing selection of bikes, gear, and accessories. The service department is exceptional, offering quick, reliable maintenance and solutions. This is the place to go for all your Harley needs! Sorry about the bell haha
Thank you so much for the awesome review! We're thrilled to hear that you had such a great experience with us at Barnes Harley-Davidson Victoria. Jason and the entire team work hard to ensure every customer feels welcome and well taken care of, so it's fantastic to hear that it was seamless for you! We’ll be sure to pass along your kind words to Jason. We're glad you enjoyed the showroom and service department, and no worries about the bell—it’s all part of the fun! Looking forward to seeing you again soon for all your Harley needs. Ride safe!
Fantastic experience: Had an appointment, everything went as it should, great people, friendly and caring!!!
Thank you Doug for taking the time to leave us this review. We are glad that things went smooth for you at our dealership. We hope that you have a great rest of your day and we will see you soon!
Fantastic experience: Excellent customer, service, professional efficient, extremely knowledgable staff! Highly recommend meeting any of their custom service agents for information on your next purchase! Absolutely love dealing with Jason. He made my purchase seamless and hosted a huge celebration!! Thank you Barnes ! Great team, great experience & great bike !!.
Thank you Simone for taking the time out of your day to leave us this amazing review and for including the photos! We are so glad that you had a good experience with us. Jason is fantastic and we will make sure to let him know. We hope that you enjoy your gorgeous ride and we will see you around!
Fantastic experience: Saved by Jason and the team at Barnes HD! In our way to Tofino and bad switch takes us off the road. Thankfully Barnes was right there when we needed them!
Thank you Christine for taking the time to leave us this review. We are so glad that Jason and the team were able to come through and help! We hope that we see you again! Have a great rest of your day.
Fantastic experience: My friend Brian Hubble's Harley broke down on the island. They picked it up for him and are shipping it back to Edmonton...no hassles..he said they have an awesome staff
Thank you Wayne for taking the time to leave us this review. We are beyond glad that we were able to help out Brian with his bike! We are all riders here and want to look out for each other! We hope you have a great rest of your day and come to see us soon!
Fantastic experience: On our trip picked up a nail in front tire. Barnes hooked me up with a new tire and made the experience painless.
Thank you Aaron for trusting us to to get you back on the road. We are glad the experience was painless. Have a great rest of your day and we hope to see you again!
Fantastic experience: I am from Fort Saskatchewan, Alberta. I was having battery issues and stopped in at Barnes. Caitlyn and Cassidy in service were awesome to deal with. They are the kind of customer service Reps that are missing from most businesses these daysThey got my bike in right away and I was back on the road in a few hours. Shout out to both ladies and Barnes for being so accommodating to a guy passing through.
Thank you Allan for taking the time to leave us this review. We are glad that we were able to give you a hand to make sure you are back on the road. We will make sure to let both Caitlyn and Cassidy know of a job well done. We are glad that you got to continue your trip. We hope to see you again and have a great rest of your day.
Fantastic experience: Hats off to Colin for helping me make the right decision when it comes to buying the right motorcycle for me as a female rider.He was there to answer my questions, quick with responses and honest.The Parts Dept at Barnes was excellent as well, friendly staff and super helpful. I highly recommend Colin for any Motorcycle purchase planning in the future.
Thank you Julieta for taking the time to leave us this review. We are happy that you had a good experience with us! We will make sure to let Colin and the team know of a job well done. We hope that you enjoy your new ride and we will see you again soon. Have a great rest of your day!
Fantastic experience: Great. Service and I purchased all my bikes with Barnes, Harley, Davidson. Friendly customer service.
Thank you very much Sarina for taking the time to leave us this review. We are glad that you have been enjoying your bikes! We hope that you keep coming to see us and have a great rest of your day.
Fantastic experience: I had misfortune to have a flat tire on my 2024 Fat Boy I’m from Manitoba on ride . At Campbell River I called Barnes Harley in Victoria hoping they could help . My call connected me to Caitlyn in the service department she was super helpful and pleasant to talk to which eased my worried mind as I didn’t have much hope of getting a tire or getting in before the long weekend . Amazing she had a tire for me and could get it in that very day Nice ! Thank you Caitlyn
Thank you David for taking the time to leave us this review. We will make sure to let Caitlyn know of a job well done. We are glad that we could help you continue on your journey. Have a great rest of your day and we hope to see you again at some point!
Fantastic experience: If I could give more than 5 stars, I definitely would!!!! We have bought many Harley's in the years past....today we just decided to take a look and came home with a new Street Glide! The entire staff was amazing, made us feel like family....REALLY!! Jason Schultz is one of the most knowledgeable and truly passionate about Harley's. Jason went out of his way to get us the most amazing deal ever, sooooo we took the plunge and drove home with our new addition to our family, a Street Glide. Jason is not only a professional, but we feel like we made a new friend on the Island, as we are new here....he extended invitation to go riding with him and his crew every Friday night....such a great human, thank you for everything Jason....YOU ROCK!!! I totally recommend this place if you are interested in buying a Harley, new or used OR if you like Harley apparel, this is your place. THANK YOU TO ALL THE STAFF AT BARNES (Victoria)....it was a pure pleasure meeting and dealing with you ALL!!! Hats off to you Jason Schultz, you are a wonderful human....so glad to meet you.
Thank you so much for your incredible review! We are thrilled to hear about your fantastic experience at our dealership and with Jason in particular. It's wonderful to know that our team made you feel like family and helped you find the perfect Harley-Davidson Street Glide. We appreciate your recommendation and are so pleased that you enjoyed your visit. We look forward to seeing you again, whether you're here for a new Harley, some great apparel, or just to say hello. Welcome to the Harley family, and happy riding!
Fantastic experience: Staffs are very helpful. Nice atmosphere.
Thank you Lucas for taking the time to leave us this review. We are glad that you had a good experience and we hope to see you again soon.
Fantastic experience: The service at Barnes was great. Had my bike in and out in the time they said they would.
Thank you Mike for taking the time out of your day to leave us this review. We hope that you have a great rest of your day and we will see you soon!
Fantastic experience: My experience has been outstanding. My latest experience after buying a 2017 street glide was the radio stopped working my sales man Melvin Sun who has over and above from the beginning and the service department took it I had it fixed with minimal loss of riding time.thx to the whole team at Barnes
Thank you Chris for taking the time to leave us this awesome review. It is greatly appreciated. We hope that you have been enjoying your awesome ride and we want to see you again soon! Have a great rest of your day!
Fantastic experience: On the road on a 3 week trip and was having a few issues……shop got me in, fixed up and back on the road. No delays in my trip. Thanks again.
Brian, we are glad to hear that. Thank you for taking the time to leave us this review. It is greatly appreciated! We hope that the remainder of your trip went well and maybe we will see you again sometime.
Fantastic experience: Great staff! How can you not love going to the Harley store. They will price match from Parts to Bikes and want to keep your business on the island - Nice dealing with a place that wants your business
Thank you kindly. We are beyond glad that you had a good experience with us. We hope that we see you again soon. Have a great rest of your day!
Fantastic experience: I want to share an positive experience with Barnes Harley Davidson Victoria staff, especially to Steve the GM , for taking care of an issue for us, that was fairly small compared to most of what he would deal with on a daily basis. Steve understood our concerns and found an outside the box solution that left all parties feeling satisfied. Great customer service all around. Thanks so much!
Thank you for sharing your positive experience! We're thrilled to hear that Steve and our team provided great customer service and found a solution that satisfied everyone. We appreciate your kind words and look forward to serving you again. Thanks so much!
Fantastic experience: I just wanted to say the men and woman here are great people! I was on a motorcycle trip from the mainland and got a screw in my front tire, with no options other then chance it the staff dropped what they were doing and put a new tire on my bike same day! They saved my trip and I am forever grateful! Thank you so much to everyone who helped out.
hank you for your kind words! We're so glad we could help you out and keep your trip going smoothly. It's always our pleasure to assist fellow riders in need. Safe travels, and we hope to see you again soon!
Fantastic experience: Thank you to Dylan for making my experience a good one! You made everything painless and I really appreciate it. Love my bike and look forward to future dealings!
Thank you Nikki for taking the time to leave us this review. We are glad that you had a good experience with Dylan. We will make sure to let them know of a job well done. Have a great rest of your day.
Fantastic experience: I was extremely satisfied with my with the time my salesman (Jason) took to explain the details of the model I was interested in and time spent in finding the right colour that I was interested in. Also I was happy with Jasmine in the parts department with the time she took with me in finding some additional additions for the bike.
Thank you Tony for taking the time to leave us this review. We will make sure to let Jason and Jasmine know of a job well done. We are glad that you had a good experience and we hope to see you again soon.
Negative experience: I'm from out of town and I stopped by to get my chain tightened, a bit of an emergency due to the long weekend. Came loose on me before the malahat. Was promptly told to remove my Honda from the lot because "the guys like their Harley's". Last time I EVER wave to a Harley.
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused. To better understand and resolve this matter, kindly email us at [email protected]
Negative experience: Very rude employee, with zero customer service. The lady didn’t even acknowledge our hello when we walked in the door??? The fronts and backs of all the t-shirts were not all displayed and she wasn’t wanting us to take one off the shelf to look at it??? No other sales person came to say hi, good thing we weren’t there to buy a bike $$,$$$!!! And… their t-shirts were boring as hell and expensive $85??? Don’t waist your money or valuable time shopping here.
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused. To better understand and resolve this matter, kindly email us at [email protected]
Fantastic experience: Dealing with Barnes Harley Davidson and our salesperson Colin and Heather and their entire staff was an amazing experience. I would highly recommend them to anyone looking for a motorcycle purchase.
Thank you Grant for taking the time to leave us this amazing review. We will make sure to let Colin, Heather, and the team know of a job well done. We thank you kindly for your recommendation and hope that you have a great rest of your day.
Fantastic experience: The Langford Harley shop is professional & puts their customers 1st. My husband and I just had our Harley’s serviced and they were fast and efficient. Had our bikes back and ready for the road within two days. Super impressed with the service and the minimal cost for picking up our bikes
Thank you for taking the time to leave us this awesome review. We are so glad that you had a good experience with us and we hope to see you again soon!
Negative experience: Good store but need to get more clothing in medium and large especially Dixon flannels it’s a new era people us Dyna Bros aren’t big fat Harley riders anymore get we don’t need 30 2xl Dixon we need 30 medium and 30 large if your guys got more in those size woulda been 5 starts same goes with your Harley merch more M and L
Thank you Matt for your honest feedback. We will see what we can do about the sizing!
Fantastic experience: Barnes Harley-Davidson Victoria ensures to treat its customers like gold! The staff are welcoming, attentive, helpful, and cater to your needs. I initially visited the dealership to inquire about a bike I had seen on their website. Although it was no longer available, Jason showed me some other bikes they had coming in. From there, I saw one that I was interested in. Jason managed to get the bike delivered to the shop and ensured everything was taken care of from there. Upon seeing the bike in person, it exceeded my expectations! It was clean and had just been serviced by them. To top it all off, as a token of appreciation for supporting their business, Barnes provided me with a gift card, along with multiple offers for purchasing gear in store. Overall, I have had a pleasant buying experience at this location. I recommend this dealership to anyone who would like a hassle-free, efficient, and impressive experience in purchasing a Harley Davidson.
Thank you Sean for taking the time to leave us this awesome review. We are beyond glad that you had a good experience with us and we will make sure to let Jason and the team know of a job well done! We hope that you enjoy your new ride and we will see you soon!
Fantastic experience: To say that Melvin and the crew at Barnes Harley Davidson in Victoria exceeded my expectations would be a severe understatement. It was about two years ago that I began looking to upgrade to a Harley Davidson. On a whim, I stopped at Barnes for a look. Within the half hour, I was test riding a Sportster. Since that time, the dealership had kept in low key, no pressure contact. Now, I own my first Harley. Melvin and the entire staff have gone WAY above and beyond for me. So many thanks. If you're looking for a bike, I would highly recommend Barnes HD in Victoria. They really do make you feel like family. Thank you a million times over.
Thank you Rick for taking the time to leave us this awesome review. It is greatly appreciated. We will make sure to let the team know of a job well done. We hope that you enjoy your new ride and welcome to the Barnes Family!
Fantastic experience: Melvin Sun, you are the BEST! I had a fantastic experience buying a motorcycle! Melvin makes the process really smooth and he goes above and beyond for his customers and tries to help as much as possible. Excellent customer service and was very thorough and extremely knowledgeable, not only about the motorcycle itself but in walking me through the entire process. Barnes Harley Davidson Victoria had by far the friendliest staff and comfortable show room. The customer service was top-notch. The sales team was friendly, knowledgeable, and efficient as well as the finance manager. I highly recommend Barnes Harley Davidson Victoria. I will definitely be using their services again in the future.
Thank you for taking the time to leave us this fantastic review. We are so glad that you had a good experience with us! We will make sure to let Melvin and the team know of a job well done. We are so happy that you left feeling good about coming to see us. Thank you and we will see you soon!
Fantastic experience: Jason at Barnes Harley Davidson Victoria is awesome. He truly cares about people in the community and will do everything he can to help you find the right bike. What a great asset to the dealership!
Thank you for leaving us this awesome review. We will make sure to let Jason know of a job well done! We hope that you have a great rest of your day and we will see you soon!
Fantastic experience: The crew at Barnes Harley-Davidson Victoria are an amazing bunch but one sales man stands out above the rest. Jason Schultz is YOUR guy when it comes to finding that next new thrill on two wheels. I've had several dealings with Jason myself but his attention and attitude towards the two wheeled arena is above the rest. Every single client of mine who's purchased from Jason has nothing but great things to say and seeing his hard work first hand confirms exactly that. As a former vehicle broker, it's tough when you're dealing with the "script reading, memorized the brochure yesterday" type guy at the dealer. You almost want to turn away or make an immediate excuse to leave. Jason on the other hand is the complete opposite, he's the type of guy who you want to spend the whole day with. His dedication to the craft, unique perspective and heavy knowledge and passion in the world of motorcycles is inspiring and it's a refreshing experience compared to most. Highly recommend Mr.Schultz for your bike purchase and if you're looking for a Harley, Barnes is the place to go. When I'm ready for my next thrill, Jason is getting my business.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jason made such a positive impression on you and provided exceptional service during your interactions at Barnes Harley-Davidson. We're proud to have Jason on our team, and it's fantastic to hear that he's earned such high praise from both you and your clients. We appreciate your recommendation and your kind words about our dealership. When you're ready for your next thrill, Jason will be here to assist you every step of the way. Thank you for choosing Barnes Harley-Davidson Victoria!
Fantastic experience: Lots of nice bikes at good prices. Just bought a used bike from them and Jason in sales and Amber in finance were both amazing to deal with. Highly recommend them for your next 2 wheeled purchase!
Thank you for your wonderful review! We're thrilled to hear that you found the perfect used bike at Barnes Harley-Davidson and had such a positive experience working with Jason in sales and Amber in finance. Providing great service is our top priority, and we're delighted to have exceeded your expectations. We appreciate your recommendation and look forward to assisting you with any future 2-wheeled purchases!
Fantastic experience: Great experience buying my first bike from start to finish. Thanks Jason Schultz and the rest of the team
Thank you so much for leaving us this awesome review! We are so glad that you had a good experience with us!
Fantastic experience: Justine was great! She tracked down a new manual for my street bob and gave it to me. I had bought my bike nearly new but still used with no manual and she did a solid there.
Hi Aaron, thank you for taking the time to leave us this review. We are glad that Justine was able to track this down for you. We hope that you have a great day and we will see you soon!
Fantastic experience: Matt (MGK - Matt’s Got Keys) is an exceptional member of the sales team. Highly recommend working with him. Great listener to your needs and very insightful with his knowledge. Couldn’t recommend buying a bike from anyone over him!
Hi Tom, thank you for taking the time out of your day to leave us this review! We will make sure to let Matt Know of the job well done! Thank you very much for shopping with us and we hope to see you soon!
Fantastic experience: I felt really welcomed coming into this shop. The staff were super friendly, and the service manager, Jason Stephen, was so helpful and knowledgeable. The space is well laid out with lots of awesome stuff to check out!
Thank you for taking the time to leave us this awesome review Lindsay. We are more than glad that you felt welcomed at our shop and we hope to see you again! Have a great day.
Fantastic experience: My main man MGK (Matt) at Barnes is extremely knowledgeable. If your interested in the best bike brand on the planet you need to meet this guy. Call the store and ask how to follow his social media... He's showcasing bikes daily!
Hi Andrew, thank you for taking the time out of your day to leave us this awesome review. Matt has been doing a great job and we are so glad that you were able to have this experience with him. For sure check out his page! We will make sure to let him know Andrew. Thank you and have a great rest of your day.
Fantastic experience: With all do respect I had the opportunity to speak with Mark Mares Parts Sales Professional Barnes Harley Davidson Victoria. He went above and beyond to assist me on location of a rare OEM part for my 2003 Harley Davidson V-Rod Anniversary Edition. Lastly I located this part and purchased it after looking for a couple years thanks to Mark. Great team they have and am thankful for their awesome service and commitment to helping customers.
Hi Jeff, thank you for taking the time out of your day to leave us this awesome review! We will make sure that Mark and the team know of a job well done. We are so glad that he was able to help you finding this rare part. Enjoy that awesome ride and we will see you soon!
Fantastic experience: I would like to commend your Parts Manager, Mr. Mark Mares. I have known Mark for many years and have repeatedly noticed —and benefitted from - his broad knowledge base, attention to detail, and commitment to customer satisfaction. My hat is off both to him and to the rest of your impressive team.
Thanks for the kind words Dave! We’ll pass this along to our Parts Manager and to Mark as well.
Fantastic experience: In the 25 years of buying hd motorcycles , I’m very impressed with Jason Schultz, he is informed, caring ,a great person to deal with.From his emails about what’s going on, change of hours etc and new bikes coming out. I can always count on Jason to answer any questions I have and to also follow up after buying or trading in my bike. Great job to Jason
Hi Brian, thank you for taking the time to leave us this awesome review! We will make sure to let Jason and the team know of a job well done! We are very happy that you had a good experience with us and we hope you have a great rest of your day!
Fantastic experience: Barnes harley in langford Victoria is amazing. Went in to test ride a used lowrider st and left on a brand new road glide. Staff is very good with answering questions and knowing the bikes. Gave me fair value on my trade in bike. Strongly recommend dealing with them if interested in purchasing a new or used harley.
Hi Christopher, thank you for taking the time from your day to leave us this awesome review. We are glad that you had a good experience with Barnes Harley-Davidson and we hope to see you again!
Fantastic experience: I needed a new derby cover for my bike and Mark at the service counter went above and beyond to give great service. Would recommend Barnes HD to anyone. Rand
Hi Kathy, thank you for taking the time to leave us this awesome review. We will make sure to let Mark know of a job well done. We hope you have a great rest of your day!
Fantastic experience: Great customer service in the parts department after having difficulties with a part. They resolved it promptly and professionally with no issues. Would definitely recommend Barnes and will be going back in the future.
Hi Lincoln, thank you for taking the time out of your day to leave us this awesome review. We do really appreciate it. We will make sure the team knows of a job well done! Have a great rest of your day and we will see you soon!
Fantastic experience: Very friendly and knowledgeable staff
Hi Brent, thank you for taking the time to leave us this awesome review. We are glad that you had a good experience!
Fantastic experience: Extremely impressed with the friendly knowledgable staff. Justine was an amazing sales person and i will recommend her to all my friends.
Hi Travis, thank you for taking your time to leave us this review today. We will make sure Justine and the team knows of a job well done! Have a great rest of your day and see you soon!
Fantastic experience: An excellent experience. This is my 5th Harley purchase and second as a return customer to Barnes HD Victoria. I dealt with Melvin Sun and he worked hard for me to get me the deal I wanted for a 2023 FLHTK. He negotiated my trade in and I was very happy with Melin’s professional manner. I highly recommend that, if you are in the market for a new or used Harley, go see Melvin at Barnes HD Victoria. He’ll fix you up.
Hi Dave, thank you very much for taking the time to leave us this review. We will make sure that Melvin knows of a job well done! Enjoy that new ride of yours and we will see you soon!
Fantastic experience: So while on a short stop in Victoria, B.C on an Alaskan cruise we wanted to stop here and get a poker chip as we collect them from every store when we travel… we weren’t going to make it on time before they closed so I called to see about buying one and having it set outside to pickup after hours.. an employee named Dylan Bechard answered the phone and offered without hesitation, because he lived downtown which is about 20-30 minutes from the dealership that he’d just meet me somewhere down there with the poker chip whenever our cruise ship docked… someone that’s willing to do this for a random caller and an even more random request is an asset to their employer… very grateful for what you did Dylan!
Hi Chad & Brook, thank you so much for taking the time out of your vacation to leave us this awesome review. We will be sure to let Dylan know that his actions were greatly appreciated and a job well done. We hope you enjoy your time and maybe we will see ya in the future.
Fantastic experience: I purchased a Harley 3 days ago @ Barnes H-D in Victoria from their sales consultant, Melvin Sun. It’s been nearly 2 decades since I rode due to an accident and wasn’t sure if I was mentally able to ride again but Melvin took the time to personally ride with me as many times and it took and helped me along the way until I was comfortable enough to go on my own with a new bike! He went well and above my expectations and had it not been for Melvin, I truly believe I’d still be wondering when and if I’ll ever feel that freedom of riding again! He answered all my questions and is very knowledgeable and if there was anything he didn’t know off the top of his head, he found the answer minutes later. Also the whole team at the Victoria Barnes H-D location go out of their way to make you feel like one of the family and it will be a place I will return for business over and over again as well as send more business Melvin’s way when looking to buy! Thank you all.
Hi there, thank you for taking the time out of your day to leave us this detailed review! We will make sure to let Melvin know of a job well done. We are so glad that you are back to riding and we hope that you enjoy every minute of it. Have a great rest of your day and we will see you soon!
Negative experience: I had bought a bike from these guy over there web site and it was the worst experience I have ever had buying a harley the sales girl was awesome to deal with and so was there accounts receivable but the sales Manager is as Useful as a wet paper bag not only did they take the performance parts off the bike and installed used factory parts. They did all this after the deal was made and deposit was down . Then when I do get the bike the stereo doesn't work then he says that's the way it is and not once was it noted on any inspection paper work . I will strongly never deal with this place ever again and suggest if any one does take caution .
Fantastic experience: Great experience buying my first Harley here from out of province. Justine was great to deal with and so was Heather. Both were very informative and had no issues doing the work the answer questions for me as this was a new experience. Will definitely stop in next time I'm on the island.
Hi Josh, thank you for taking the time to leave us this awesome review. We really appreciate it. We hope that you enjoy that new ride and we will see you soon!
Fantastic experience: Amazing customer service! Friends were in town and needed to return an item but couldn’t find their receipt. Bonnie worked her magic and was able to reprint it for them while helping three other customers with their purchases. Thanks Bonnie it’s customer service like this that makes Barnes Harley-Davidson Victoria such a great place!
Hi Joe, thank you for taking the time to leave us this review. We will make sure to let Bonnie know of the job well done! Have a great rest of the season and we will see you soon!
Fantastic experience: Amazing experience dealing with everyone there! Definitely will be going back to get my next bike there!
Hi Greg, thank you for taking the time to leave us this review. Have a great season and we will see you soon!
Positive experience: Nice staff, fun group. When someone buys a motorcycle, there's a big production, including music, horns, and the ringing of a bell!! Was a little disappointed that I didn't see H-D tees with the shop's name and BC Area logos. We collect tees from around the world from different H-D stores.
Hi there, thank you for taking the time to leave us this review. It is very appreciated. Have a great season!
Fantastic experience: Best experience iv had at a dealership. Everyone was very nice, informative and professional.
Hi Keenan, thank you for taking the time to leave us this review. Have a great day and we will see you soon
Fantastic experience: I bought my very first bike this week from Yash at Barnes HD. Yash walked me through the bike selection process, helping me choose the perfect fit for me and my riding style. The Barnes finance team then helped me pick a payment plan that actually worked with my budget. I felt very confident and sure of my purchase with the amazing help I received. I highly recommend talking to Yash for your next Harley purchase!!
Hi Adam, thank you for taking the time to leave us this awesome review. We will be sure to let Yash and the team know of a job well done! Enjoy your new ride and we will see you soon.
Fantastic experience: Buying a bike at Barnes HD in Victoria was an all around great experience, even after spending a bit of money on a new bike I came away feeling very happy and satisfied with my purchase, if your even thinking of a new bike I would highly recommend checking them out, there’s no pressure and they’re all very friendly and helpful,
Hi Scott, thank you for taking the time out of your day to leave us this awesome review. We really appreciate it. Enjoy that new ride and we will see you soon.
Fantastic experience: I had a great experience there. Melvin helped me to pick my ride. Customer service is exceptionally good. He answered all my questions. Whenever you go there ask for Melvin, I’m sure you’ll be treated like a vip ;) Thanks Melvin and other staff of Langford HD.
Hi Akash, thank you for taking the time to leave us this review. We really appreciate it! Have a great rest of your day.
Fantastic experience: I recently purchased a new 2022 FLRT from Barnes Harley-Davidson Victoria. I found the trike in an ad from Edmonton. Yashar wrote up the deal & arranged to have the trike brought to Victoria. He made sure that I was happy with the trike & gave me a thorough ‘tour’ of the vehicle. He patiently answered all my questions. My experience with Yashar in this purchase was awesome.
Nancy, Thank you so much for these kind words. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be sure to let the team know about the job well done! Enjoy the riding season!
Fantastic experience: I just bought my first Harley from Barnes last week. The sales staff were exceptionally knowledgeable and friendly and the finance team hustled to make it happen as my credit isn’t the best. The poker run celebration was a nice touch to remind you that they sincerely care about their product and buying experience. I love everyone I met. Thanks Richard, Jason, Gary, and Heather for making my dream come true! David
David, Thank you so much for these kind words. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be sure to let the team know about the job well done! Enjoy the riding season!
Fantastic experience: Excellent service and Jas, Heather and Garry know their stuff. Thanks!!
Eileen, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone
Negative experience: Gave 2 stars because the sales staff put effort in when I purchased my bike. Otherwise it would have been 1 star. Staff in service and especially parts put in minimal effort, couldn’t be bothered with even common courtesy. To the point where I only get parts from there if I absolutely have too. Won’t do services there at all. I have tried to get quotes in the past and staff clearly were annoyed that you would want to ask questions.
Fantastic experience: The Team at Barnes Victoria are a pleasure to deal with. My experience was no pressure, super accommodating, and very fair. The staff are friendly and helpful and really made me feel that they were there to ensure I had a great buying experience. I couldn't have asked for more!
Shauna, Thank you so much for these kind words. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be sure to let the team know about the job well done! Enjoy the riding season!
Fantastic experience: Thanks Yash and team at Barnes Harley Davidson for setting me up with my new ride, Couldn't be happier, staff was very helpful and cheerful. Much better experience that what I was expecting
Dominic, Thank you so much for these kind words. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be sure to let the team know about the job well done! Enjoy the riding season!
Fantastic experience: I have delt with Barnes Victoria a few times now and have had nothing but the best customer service each and every time. I both sold them a bike last fall and purchased a new one this week. I was forced to sell my Ultra Limited in the Fall and was treated with the utmost respect and dignity. They stood by their over the phone quote having not seen the bike in person. There was no haggling or trying to reduce the amount they quoted me. When I was back to purchase a new bike they again were spot on with their customer service. Jimmy in sales was open and honest that he was new to the dealership but did a fantastic job providing me with the information I needed and completing the paperwork, with a little help from Brad, in a timely fashion. Sale and Business Manager Heather is fantastic and fun to interact with. She explained the details of financing and warranty options clearly. They even delivered my new motorcycle at no extra charge up to the North end of the Island within a couple days. I look forward to meeting and interacting with the rest of the Barnes team in the future when I am down to get service and parts for my new ride. P.S. If I had one criticism it would be the lack of a popcorn machine...lol. Nothing like chomping down on a bag of fresh popcorn while waiting for your HOG to be serviced.
Thank you so much for these kind words. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be sure to let the team know about the job well done! Enjoy the riding season! Nothing better than some popcorn you're right.
Positive experience: Helpful people working there but I'm not sure what has to happen in order to make a t-shirt affordable I did buy a few things that day and I got a reasonable price for a pair of pants cheaper probably than anywhere else in town but the t-shirts are just unreasonable that's all I have to say
Good morning Yukon Ted, So sorry to hear that you had a poor experience in regards to inventory at our location. Please let us know how we can help and if you would like to elaborate more on the situation, we would love to hear from you. Please contact us at [email protected]. Have a great day and we look forward to hearing from you. The Barnes Team
Fantastic experience: Jason at Barnes made my bike sale as smooth as possible, everybody there was always willing to help with whatever I needed. Awesome bunch of guys at the she shop from the sales guys, to parts, and service. Everybody was exceptionally friendly and knowledgeable. Would definitely buy another bike from them in a heart beat.
Thank you so much for your kind words! We're always happy to help. Have a great day and thanks for choosing Barnes HD!
Fantastic experience: I love going to Barnes. People there are the big difference and they always treat me like I am a long time friend. The sales staff work really hard and are always straight with me. I’ll be back lots. Special thanks to Colin for working hard over the weekend.
That means a lot Grant! Thanks again and we're always happy to help. Happy holidays and thanks for choosing Barnes HD!
Fantastic experience: Friendly staff and great used bikes! It's only money, so what are you waiting for? Life is a journey so start it on a Harley!
Thank you so much for your kind words! We're always happy to help. Have a great day and thanks for choosing Barnes Harley Davidson Victoria!
Fantastic experience: Bought my first harley with lots of help from Jason and everyone at victoria barnes. It was an amazing and easy experience the whole way through!
Thanks for the 5 star review Amanda! Congrats on your first bike! Thanks for choosing Barnes HD :)
Fantastic experience: The staff are very knowledgeable and willing to help you with finding the right ride for you. Also, the parts guys know exactly what they are talking about if they say you shouldn't buy something.
Thanks so much Conrad! We're always happy to help :)
Fantastic experience: Always a great time here. Staff are amazing, accommodating and always fun to be around. Jason, Gary and Heather are all great for answering questions and help with whatever you need! Thanks guys!
Thank you so much for your kind words! We're always happy to help in anyways we can. Thanks for choosing Barnes Harley Davidson Victoria!
Fantastic experience: Purchased my second Roadglide from Brad, the whole experience was great, no pressure no bs, the whole team was great, would highly recommend Brad and Barnes Victoria.
Thank you so much for your kind words! We're always happy to help. Have a great day and thanks for choosing Barnes Harley Davidson.
Fantastic experience: Had an excellent experience buying a motorcycle through Jason. He was able to match me up with exactly what I was looking for, and getbthe bike brought over for Langley quickly.
Thank you so much for your kind words! We're always happy to help.
Fantastic experience: I came in to look at a few bikes and ended up wanting one and Yash and Chris had me in and out that same day. Awesome experience. Yash was awesome and answered every question I had and made the experience easy and fun. Thanks again guys for the new street bob!
Congrats on your new bike Joey! Always happy to help! Thanks for choosing Barnes Harley Davidson!
Fantastic experience: Big thanks to Yash and the whole Barnes Harley Davidson dealership for getting me on my new 2022 Softail Standard. It took a few months but Yash was there every step of the way to get me on the right bike. Never have i had a better experience at a dealership.
Thank you so much for your kind words! We're always happy to help. Have a great day and thanks for choosing Barnes Harley Davidson Victoria!
Fantastic experience: Bought my first ever harley at this dealership. Decided to trade it in after a year and a half for a bike better suited for me and my wife. Jason was awesome to deal with, very honest steered me in the direction he knew I wanted and showed me all the options. I fell in love with this cvo street glide. Gary was great to deal with at getting me what I wanted for a realistic trade in value. It's a business, but they made the numbers work for me. Great people to work with in all the departments. I will be enjoying many Miles on my new bike.
We're always happy to help Darren! Have a great day and thanks for choosing Barnes Harley Davidson Victoria!
Fantastic experience: Really positive experience with purchasing my RKS with Barnes HD.. staff were on point about product and smoothed the way to the bike for me. Jason is a great representative for biking and would recommend him to get your ride happenin!!
Thanks for choosing Barnes Harley Davidson, Robert.
Fantastic experience: My first New Bike purchase at Barnes Victoria / Langley was flawless. Great customer service and very professional. The deal was made in Vancouver and the bike was delivered in Victoria. The team was above and beyond. Im so glad I rang the bell with this new 2022 Road Glide Special.
Enjoy your new ride!! Thanks for choosing Barnes Harley Davidson, Tyler.
Fantastic experience: What a great week. Found a listing for the switchback on Barnes website, but there was no pictures. So me being me. Sent a picture request to Jason at 9pm. Last time we talked was pre pandemic, but unfortunately for him I saved his number. Well much to my surprise. He actually responded to me that night. Said he would request pictures in the morning. Next thing you know I got pictures. He’s got my deposit and bike is on route to Victoria from Kamloops. Jumping ahead today I am riding off the lot with my new to me bike. The process couldn’t have been any easier. Jason got me exactly what I wanted even though they had to ship it in. Chris in finance made taking all my money actually fun. Well kind of. Shelly in parts found me everything I wanted to make the bike my own. Couldn’t of asked for a better day. If you are In the market for a bike. Go see these 3. You won’t regret it Thanks to the whole building. Your all awesome. Look forward to getting back there soon. John and Gwen
Jason is the best. We're always here to help and serve you! Enjoy your new Harley, John. Ride safely. Thanks for choosing Barnes Harley Davidson.
Fantastic experience: I had a wonderful experience purchasing my first harley through the staff at barnes. Jason made it easy from test ride to delivery, Heather made the financing quick and painless, and Gary ensured i got a fair deal, was looked after on my delivery checklist, and made sure all of my concerns or questions were taken care of. I wouldn’t buy a bike anywhere else. Thanks team!
Hey Danyon, We're always here to help and serve you! Enjoy your new Harley. Ride safely. Thanks for choosing Barnes Harley Davidson.
Fantastic experience: Brad, Yash & Garry we’re incredible to work with, and we’re stoked to bring home our 2022 Roadglide CVO Top notch customer service and attention to detail! Thanks Guys
We're always happy to help Charleyne. Enjoy your new Roadglide!! Thanks for choosing Barnes Harley Davidson.
Fantastic experience: I just purchased my first Harley, And I chose the Barnes team of dealers to purchase from. And WOW what a great experience. I ended up dealing with both Barnes Kamloops and Victoria and I couldn't be happier. My Sales person in Kamloops was Devyn and in Victoria it was Yash, Both these guys are spectacular. Endlessly helpful and full of knowledge. As someone who has been in vehicle sales longer than 2 decades, I can tell you I've never come across better people. I can't recommend the Barnes family high enough. If you are shopping for a new or used bike. Check these guys out. You won't be disappointed.
Congrats Jason on your new ride. Thanks for choosing Barnes Harley Davidson. Also, don't forget to wear all safety gear when riding.
Fantastic experience: Surprised how helpful the people here are. Great place to drool over beautiful bikes too
We're always here to help. Thanks for the kind word, Jack.
Fantastic experience: I enjoyed my purchase experience from start to finish. I contacted Jason Schultz and advised him what I was looking for and he invited me to come down for a ride. The ride was a TriGlide, which was more than I was looking for. It turned out I talked myself into into the TriGlide and made the deal. I was handed professionally over the entire transaction. I was most impressed with the close where I did a “Poker Run”, and met representatives from each of the support team, Service, Finance, Parts, and the Manager. This process is memorable and deserves my recommendation.
Poker Run is amazing and to show we appreciate your business. Thanks for choosing Barnes Harley Davidson, Alex.
Fantastic experience: I had the pleasure of working with Yash Beigi while purchasing my Harley and the service was amazing. Solid guy who helped make it a very memorable experience. The Barnes experience all and all was unforgettable. You guys rock!!
It was a pleasure, Jeff. Thanks for the positive review and let us know if you need any assistance!! We're here to help & guide.
Fantastic experience: The experience I had in Victoria with the entire staff was exemplary. Like walking into a family of unknowns, who really cared. Who made you feel like family, when you walked back out the door. Adam gave me the freedom to choose what I really wanted, and listened, and heard, to what I was saying about my choices and why. A gentle giant with a huge heart. Yash was absolutely awesome, a respectful, confident, knowledgeable salesman who won our trust! Bonnie was respectfully upfront with our style choices, and again, we trusted her opinion… it meant a lot. Heather was downright mind blowing as a financial whiz. Wow! Because of her, I walked out the door with my first bike in over 17 years. As for the manager, Garry— with his door always open, and wearing his heart on his sleeve — let’s just say it was an honour laughing till tears came— I wouldn’t have it any other way! You guys ROCK!!! It was a pleasure watching you all work together like family. We will be back!
Appreciate your kind words, Daniel. Thanks for choosing Barnes Harley Davidson.
Fantastic experience: I went in with my dad only to ask a few questions as we are just getting into motorcycles. Yash was the most helpful person I could’ve found at a Harley dealer. He had answers to every question I had and gave me considerations I hadn’t even considered before. I myself wasn’t wanting a Harley at first but I didn’t know much about them in the first place, Yash helped me realize that they are the most reputable bike out there and from what I’ve seen with aftermarket parts is crazy! I will absolutely be going back to Yash to purchase my first motorcycle and probably the next few to come. I suggest you do the same!
We're always happy to help Jordan. Would love to get you a new ride and get you riding!! Thanks for choosing Barnes Harley Davidson.
Fantastic experience: My usual skepticism about salespeople was easily tossed aside from the minute I walked in the doors and met with Jason. His genuine demeanor was very appreciated, and he knew what he was talking about. From that meeting to my very first poker-run, Jason Heather and Gary (seriously, every one of the staff members I met) were very helpful, insightful and professional. I am so glad I made the decision to buy a new bike through the Victoria Barnes crew, they felt like old friends from the first handshake.
That's what we like to hear! Thanks a lot for your business, hope to see you again soon!
Fantastic experience: Touched base with Yash a couple weeks a go, on a new used model Harley i was interested in. Yash knew a bike was coming in, and took my deposit. I was flip flopping for a couple days on a couple different bikes, The dealership was swamped with customers, and the guys stayed super friendly, and took the time to keep good communications. Gary and Yash were extremely straight for about pricing, were very fair, No BS at all, and we cut a great deal in short order. Heather in finance is a finely tuned machine, she had some great options for financing, fantastic lady to deal with. Now im dealing with Adam in parts, has been great chatting with him about the route we are going to take on my engine upgrade's etc. The experience has soaked in after a nights sleep, woke up really happy about what just took place at Victoria Barnes.
Thanks a lot for the awesome review, it means a lot to us! We're glad you had a great experience with us. Enjoy your new ride!
Fantastic experience: Just bought a new Street Glide ST from Yash at Barnes Harley Davidson Victoria. 5 stars service all around the shop ! They make you feel like family and the poker run for new bike owners is a pretty sweet move !
Awesome to hear Martin! We're glad you enjoyed the experience, and you picked up a wicked bike! Hope to see you again soon!
Fantastic experience: Some new face, same great service. Have not had the pleasure of working with Jason, in sale before. I would highly recommend him. Gary and Heather smoothed out the details, l left with my new bike and trade-in in the parking lot. I left feeling like I received the best deal possible. All round another get experience at Barnes for me
That's great to hear Bruce, Enjoy your new ride!
Fantastic experience: Many thanks to Jason, Shannon, and Mike, and everyone else on the team, that make the process of acquiring a Harley-Davidson seamless. This is the kind of experience you want, safety first, care and attention to detail. My 2021 Sport Glide has a good home, thanks for making it happen. Great service department as well. Recently had my 40,000 service, all good.
Awesome to hear Seymour! Glad you enjoyed the experience, enjoy your new bike!
Fantastic experience: I recently went to Barnes Harley Davidson in Langford . I was there with friends to get some oil for a friends bike . I saw the bike I’ve always wanted and made an offer on it . Jason worked with me , to work out a deal that worked for both Barnes and myself . It was a really good experience , and any concerns I had were dealt with immediately. I will update once I get the parts I’ve ordered and again when I get my first service done on my new bike . Thank you all for your help with my purchase . Keep it going you’re doing great
That's awesome to hear Ionny! Enjoy your new ride!
Fantastic experience: Went to HD for the 1st time - ever! So very impressed by the experience of buying a HD from Barnes HD at the Victoria location. They certainly made the experience of parting with your money, a fantastic one, very personalized. A special shout out to Yash Beigi, the Sales Consultant I was dealing with, very professional and knowledgeable, did not for one minute made me feel pressured to buy a Harley, and so patient. I left the dealership feeling excited, and cared for. Well done to all!
We love to hear that Hendrik, Customer service is a priority! Enjoy your new ride!
Fantastic experience: Helpfull staff & good inventory in bikes,accessories including HD clothing & memorabilia. Love Steve, he is my guy, wealth of knowledge about HD bikes.
Thanks Manpreet, Hope to see you again soon!
Fantastic experience: Steeve was fantastic to deal with. The entire team went out of their way to accommodate my unique buying situation. Have never left a google review for any business, ever. That alone speaks volumes. Highly recommend.
Awesome to hear Braeden, we take pride in our customer service. Hope to see you again soon!
Fantastic experience: I made the purchase of my first Harley today and I can't tell you how amazing the experience was! The service was excellent and the team was fantastic to work with. Very knowledgeable and not pushy at all. The atmosphere within the store was relaxed and the store was very well organized. Jason was my primary salesman with help from Amy, both were welcoming and professional, demonstrating their pride in the brand and attention to detail that saw them cleaning a spot of residue moments before I left well long after the sale was complete. They alone made the experience worth writing this review. Shannon was also excellent to deal with, providing a no pressure financing experience with helpful suggestions that made process simple and allowed me to feel confident in my purchase. Speaking with Gary was one of the last steps in the buying experience. You could instantly feel his pride in the dealership. His attitude and professionalism was further an example of the high quality experience that was a product of the whole team. I would gladly purchase from this team again and I look forward to my first service. Thanks for everything.
That makes us so happy to hear Chris! Enjoy your new bike, hope to see you soon!
Fantastic experience: Needed some help getting my bike approved for federal import inspection. Parts division helped me convince inspector that the bike was passable at no cost to myself. Was really great customer support even without me paying. Seems to me they invest in their customers for the long term, which is a great change of pace. Thanks again guys!
That's great to hear Patrick! Hope to see you again soon!
Fantastic experience: From the moment I first walked in, until months later when I found my bike, Jason's customer service was exceptional!!!!! He gave me honest feedback, I never felt any pressure to spend more than I was comfortable with. Jason's professionalism really helped me choose my 2022 Road King with no regrets!!! The most outstanding part is that even though the sale is done and I am waiting to bring the bike home Jason is still instilling excitement, sending me pictures, helping me personalize it, and really making me feel like part of the H.O.G community. THANK-YOU JASON!! Shout out to Heather in financing!!! She knew exactly what I needed and took care of everything making it a stress free process! Barnes Harley Davidson- you hire the right people for the right jobs, keep up the great work!
Awesome to hear Sarah! Enjoy your new ride, Hope to see you again soon!
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