Auto Ecole Laval

Negative experience: worst customer service experience. I call for information about renewing a contract and get literally yelled at on the phone by the employee, Alex. it's not the customer's fault she's having a bad day and there's no reason to yell at a customer.

Positive experience: Moi j'adore cette école sur concorde secrétaire merveilleuse et mon prof de conduite adorable je me sent à bonne place quand j'y vais j'ai toujours hâte de faire mes cours jamais eu de problème

Negative experience: Aucun professionnalisme , changement et modification de cours à la dernière minute, ne répondent pas au téléphone j'ai une très mauvaise expérience avec eux et j'ai dû changé d'école ce qui a coûté presque deux fois le prix pour passer mon permis. Je l'a recommandé pas.

Fantastic experience: Good people working there.Great experience.

Negative experience: ONE OF THE WORST SCHOOL ALL OVER MONTREAL TRUST ME GUYS U WOULD NEVER WANT TO GO TO THIS SCHOOL VERY UNPROFESSIONAL TEACHERS THEY HAVE FOR DRIVING ITS ALL ABOUT MONEY ONCE THEY GET ALL THE MONEY YOU ARE NOT EVEN A PENNY WORTH TO THEM PLEASE THERE IS A BIG REASON FOR BAD REVIEWS THESE PEOPLE DO NOT CARE ABOUT STUDENTS SPECIALLY THE RECEPTIONIST SHE HAS SOME REAL PROBLEMS WITH ATTITUDE YOU WILL REGRET GOING HERE

Positive experience: Watch out for their promotions ! Drivng classes for 928$ !!!!! Best teachers and receptionist (she is amazing !)

Negative experience: Terrible place, not expensive but I can't even say that it's worth the price... Such terrible staff, there's a receptionist that is the most disrespectful human being I've ever dealt with in my life, incompetent teachers and one of my female classmates had to make a complaint about a teacher constantly placing his hand on her thigh while she was driving. Overall, avoid at all costs

Negative experience: I would recommend you people avoid going to the school here in Pont-Viau, absolutely unprofessional and disrespectful secretary. Couldn't even look at her how disgusted i was with her attitude. Teachers are fine, if you have no choice to do your driving sessions in this location, do them and move on, don't expect anything else.

Negative experience: The level of incompetence is outraging! The only secretary i met that was kind and knows how to do her job is no where to be seen and instead we are left with these secretaries that are clearly not qualified for the job! Every email i receive either has the wrong date for my appointment or the wrong names or times, which is just confusing more than anything! Not to mention that THEY canceled my class and did not even have the decency to call me to reschedule, i had to find out once i got to the school, and the secretary that was there wasn’t even able to answer my questions and gave me attitude !! Then came time to reschedule the appointments they removed and i had to wait 2 MONTHS before being able to do those classes ! DO NOT GO TO THIS SCHOOL!!!

Negative experience: Sincerely convinced the positive reviews were those of employees/their friends and family. Can't book a class for 2 months at a time. The instructor that taught theory spent 90% of class time on personal anecdotes and "wisdom" rather than material. Driving instructors were very questionable. Some spoke 0 English. Others did not respect sanitary measures (mask covered chin only with mouth and nose exposed) never saw anyone wipe the stirring wheel or levers of a car. Had a driver scream, yell, and curse the life out of a driver of another car who accidentally blocked a parking entry. Had another driver that spent 20 minutes of a single lesson on the phone with his brother. Would never recommend this school, seem to hire anybody.

Negative experience: If I could give 0 star, I would.

Negative experience: It smells horrible; it smells like cigarettes and smoke. I was never able to get in-car driving appointments for at least 2 months because they were overbooked. they open only at 11am, close for an hour from 2pm-3pm and then reopen at 6pm. how are school kids supposed to get to their courses when they finish school at 4? they don't have enough teachers to teach as well.

Negative experience: Where should i start! This school is pitiful. Can't book a driving session for at least 2 months so they suggest you go to another transit school but you need to pay. How can a driving school close at 6 pm. Don't they know that kids have school and can only go driving after school. No organization whatsoever. Took about 3 months to finally get ahold of someone when they closed due to covid but the chomedy school was doing online classes during covid. Took a theory class at another school but they couldn't find the proof so had to redo it. When my daughter finally finished her courses, got her papers to go to the saaq but guess what. Someone already used the attestation number on my daughters sheet so she was unable to do her driving exam afyer driving go Sorel from Montreal because there was no availability in Montreal. When i asked for compensation; at least the 15$ i payed to take her in car driving lesson at another school because they had no place for at least 2 months; I was refused. Was not askjng for my day i took off work in order to take my daughter for her exam or the gas money to drive to Sorel. Just 15$. All in all just stay far away from this school.

Negative experience: Very poor customer service.

Negative experience: Malheureusement je ne recommande pas de cette école de conduite pour les raisons suivantes . Aucune organisations par rapport a la secrétaire , la communication laisse vraiment a desirer . J'ai hate de terminer mon cours avec cette compagnie parce que je ne suis pas satisfaite de ce qu'on ma offert comme service.

Negative experience: Don’t go there, the service is trash

Negative experience: Aucun service professionnel. Une fois vous payez la totalité des frais, bonne chance pour avoir des disponibilités pour finir vos cours. Zéro compétence. On vous raccroche au nez dès que vous appelez pour demander pourquoi on ne peut pas vous inscrire dans un cours. Trouvez-vous une vraie école de conduite.

Fantastic experience: Je recommande cette école. Des gens professionnels!

Negative experience: Very bad service, they always postpone the courses and they induce you in error to repeat the exam to pay multiple time. I don’t recommend this company to anyone. Specially the Samson office.

Fantastic experience: The school is very helpful! I recommend 10/10

Fantastic experience: The perfect driving school for young and old! Great staff and location. Awsome driving teachers. Very knowledgable staff.

Negative experience: Honnêtement, horrible. Pas d'internet, et sal aux bouettes. Les profs théoriques sont plates, ils font seulement lire le Powerpoint et n'y ajoute rien. Les profs de conduites sont OK, le problème c'est que pour un, je vais conduire assez bien, mais pour l'autre c'est comme si je conduisait comme un malade mental. Leur façon de conduire est complètement différent prof par prof, comment ne veux-tu que je les satisfaits tous? J'ai fait les tours avec 3 profs, mais 1 seul était compétent à mon avis. Le pire c'est la femme arabe(?). Un moment elle me dit que lorsque je recommence d'une lumière rouge, je dois commencer lentement, et l'autre moment elle me dépêche pour aller full-on la milliseconde que la lumière va verte. Elle me dit d'être le plus proche possible de la ligne jaune, ensuite elle me crit après pour ne pas être au centre ou à la droite. Laquelle veux-tu que je fasse? En faite, c'est comme si elle ne savait pas parler, seulement crier. Elle m'avait fait vouloir quitter la conduite. Le gars était OK. Il faisait des jokes et il était fun à être avec, mais desfois ça me déconcentrait un peu sur la route. C'était ma faute puisque j'ai redu le dire que j'ai besoin d'un plus de concentation. Autre que ça, il expliquait bien et donnez de bons avis généraux. Desfois, il était au téléphone pendant le cours et je trouve pas ça très professionel... Le noir était le meilleur. Il était calme, ne parlait pas beaucoup et travaillait sur tes points faibles. Il nous apprenait de manière qu'on s'en souvienne très facilement et c'est avec lui que j'ai fait le plus de progrès. La seul chose qui était plate, c'est que son horaire de travaille n'allait pas toujours avec mes temps de disponibilité.

Negative experience: BAD/SAD MANAGEMENT/ADMINISTRATION

Negative experience: Aucun professionnalisme de la part de l’administration!

Fantastic experience: Tres belle experience les profs sont très compréhensif et prennent le temps de bien expliquer en cas de besoin

Fantastic experience: Je recommande fortement cette ecole de conduite puisqu'elle a de très bon professeurs et peut s'habituer très facilement à votre mode de vie

Fantastic experience: Good service, fast appointments, very affordable would recommend going here.

Negative experience: I hate to give bad reviews but the lack of organization in this school is incredible, between the amount of classes that they cancelled due to bad scheduling to the driver couldn't find the keys to the car !!!!

Fantastic experience: J'ai vraiment aimer mon expérience avec transit. J'ai appris beaucoup de technique et rapidement aussi. Merci

Fantastic experience: Amazing driving school, very nice staff.

Fantastic experience: La meilleure place pour apprendre à conduire

Fantastic experience: The secretary yesterday very nice. Great customer service

Negative experience: Ckoi sa jvous suggère pa cette école guyzz n'importe koi la secrétaire est high jcroi elle me dit de venir au téléphone et après elle me dit que sa gérante doit être la pour m'inscrire aller pohhh lohhhh

Fantastic experience: Very nice driving school. The management is always helpful and kind. They always send an email to remind you of your upcoming class. Its also very simple to schedule classes as it takes less then 5 mins. This is a great establishment that offers classes at an amazing price. Strongly recommend.

Negative experience: La pire école de conduite ever. Sécretaire hyper incompetente. Administration mauvaise aussi. Je suis sur que même les professeurs de vonduite sont super mal payés.

Fantastic experience: Great learning experience for an affordable price! Each teacher have their own way of teaching which made me learn a lot as a driver!

Fantastic experience: This is a great driving school. Had the best experience here! Driving instructors very helpful, understanding, patient and funny. The inside is also quite spacious (comfortable area). Not only is the place comfy, but it is also really affordable! I strongly recommend this place!

Negative experience: Mauvaise expérience !!! Des annulations a moins de 30 min avant le cours !! Je ne recommande absolument pas.

Fantastic experience: Una escuela muy buena la de Laval. El profesor libanés, un señor mayor, EXCELENTE!!

Negative experience: Service a la cliente execrable.Tres mauvaise organisation.Ils sont toujours melange.Seulement 2 profs sur la route donc rendez vous dans 2-3 mois.J ai fini par demander une attestation pour continuer avec tecnic.Je pari que ca avec va prendre du temps a avoir :) C est rare que je vais jusqu a la mais je songe serieusement a envoye une mise en demeure pour remboursement complet.

Fantastic experience: A pretty understanding driving school for every ages ( I'm 35 ) and will support and see the good and the bad habits and guide you through. Thanks for your good services

Fantastic experience: great school overall

Fantastic experience: service a la clientèle excellent, vraiment courtoies et répondent a toutes vos questions, vraiment professionnel. Je recommendes fortement cette école.

Fantastic experience: What an amazing driving school !!! The secretaries are super friendly and you really feel welcomed once you walk in. The drivers are very patient and make you feel super relaxed.. especially on the highway. I never had any complaining to do as a student there. The price is cheap which i took advantage since most driving schools are very expensive. I would totally recommend this place to everybody. !!!