Live Switchboard / Printing / DHL / FedEx / Purolator / Driving School

Fantastic experience: This place is great I really enjoy there customer care there very easy to work with I tell everyone if there getting any send it here cuz you know you'll receive it and no one can take it off your porch or mailbox

Fantastic experience: Very kind staff and service. Quick and straightforward

Fantastic experience: Friendly staff, quick service. It’s my 4th visit. I love to tell the companies to drop off my stuff at here.

Fantastic experience: Fast and professional for passport photo

Negative experience: The abuse and humiliation I have faced at the hands of dhl is unbelievable please I beg you do not use them they will gaslight and try to run you over with their vans

Fantastic experience: Friendly and helpful staff and the owner is super! The place is easy to reach and they are willing to assist you with anything under the roof (literally).

Fantastic experience: Always very helpful!

Negative experience: Slow service, disrespectful agents. Typically a terrible experience.

Negative experience: Sometimes the agents are friendly and helpful. BUT sometimes they have the worst agent! Rude and NO helpful at all. They delay my parcels for a week after I dropped them. I think they are lost already. Don’t send expensive item through this location!

Negative experience: Would never recommend getting food from here it is bad i dont have any words for it except bad. The service is nice the lady who was the server was amazing.

Fantastic experience: Perfect and friendly service

Negative experience: Owner is very rude, does everything he can to rush through a conversation and get to the next customer.Tracking numbers are not the only way to find a package, names work as well. Me and all of my family and friends will never come here again.

Negative experience: Every time I need to pick up a package there's a problem the owner doesn't care about customer treatment at all he just cares about volume. They're incredibly disorganized and understaffed, if you can avoid this place you should.

Fantastic experience: My mom and I came to this store for some shipping needs to the US. Mr.Hassan was nothing but understanding and extremely respectful. We were so pleased with the help and insight he provided, and his kind patience. The store is a one stop for all students (just like myself). It has pretty much everything we can possibly need and I love this!!!! From computer servicing to shipping and stationery needs, to literally anything you can think of. Highly recommend to stop by here if you need anything, especially for students new to the area!!! Thank you Mr.Hassan :)

Negative experience: In short: The owner guy is rude and shows too much attitude. He acts like he is doing me a favor and talks with condescending tone. I did exactly what I was instructed to do by Amazon for return. But this guy insulted me in front of all the people waiting in line. It's NOT OK to look down upon people younger than you in Canada. You need to give your customers the minimum respect. Details: I went to this store on last Thursday to drop off some return packages. Their store's red open sign was on, door was open and I could see the staff inside. Right after I went in with my boxes, the guy told me with a disrespectful tone "we closed already, we have a lot of work to do, can you come back tomorrow?". So I left. I went back next day (Friday) to return 2 Amazon returns through Purolator and 3 boxes through FedEx. There was a long line of people. When I was closer to the counter and I mentioned briefly I have Amazon return for Purolator, staff assumed that all 5 boxes were Amazon returns and she told me they only accept 2 return boxes per person! How come they took dealership is 3 major logistics companies (DHL, FedEx, Purolator) and can set a limit on how many boxes people can ship! Reason is they have taken too much bigger of a bite than they can chew. The store is small with boxes overflowing and under staffed to handle the load for running 3 major shipping companies in this era or online ordering and returns especially in an university area! Finally when I got to the counter, I showed them the Amazon Purolator barcode for them to scan. Amazon instructed me that I don't need to print the label, just need to take to Purolator store. The owner with condescending tone told me that "I don't care what Amazon told. I don't work for Amazon, I work for Purolator and you need to pack it and print label for it. The poly pack and printing label costs me money. This time I'm giving you, next time I won't". He won't even let me talk and tell him what institutions I got. He just had too much people in the line and wanted to get rid of me. That was in front of around 20 people. I didn't ask any favor from you, dude! If your store cannot do what you posted a sign for, then admit your shortcomings that the problem is in your system that you cannot take Amazon return with barcode only. No need to insult people. Then comes the FedEx boxes. On my part, I didn't have the labels attached to the box as I wanted to check something with the store. But just seeing that boxes don't have levels attached, he told me to get off the long line that I waited in to go buy my own tape to attach the level and then come back. He was already unhappy that he had to print Purolator label and use a polybag for me. So now he basically busted. He interrupted me and didn't even listen why I didn't attach the labels and insulted me again. You are running 3 largest shipping companies' dealership with minimal staff in a smaller than required store to make money and you are being cheap about few feet of tape after making people wait in long line! I didn't feel like dealing with him anymore and told him that I'll go to some other store and he promptly replied with condescending tone again yes please go.

Negative experience: Had an Amazon return package. Not surprised this location wouldn’t do it. Shouldn’t be advertised as Purolator location if you don’t offer all Purolator services.

Positive experience: The Purolator here does not do QR returns (Amazon) and charges $1+ for the return bag and label. Otherwise it's a very efficient return process given you have the box and label

Fantastic experience: Staff was friendly and Hassan was very polite and patient. He helped me to process my amazon refund quickly.

Negative experience: They go against Purolator’s own pick up procedures. I provided my photo ID with my listed address and pick up paper left at my house. Power tripping employee decided that wasn’t enough and called my listed cell phone as well to see if it was really me. I’ve never had that happen anywhere ever. That was overkill and a little insulting.

Negative experience: If you are shipping a package to USA. Do not drop off at this location. Package had everything already completed, customs paper work, shipping label (barcode). All they had to do was scan the barcode and provide me a receipt. Went to a completely different FedEx ship centre and they scanned the package and provided a receipt. Exactly as it’s done regularly.

Negative experience: Not a good vibe. Unfortunately this is where i have to pick up my Purolator package. It is messy & dirty inside and understaffed. Ill be more careful to choose a pick up place next time as opposed to being assigned one.

Positive experience: Understaffed & 3 star service. Unfortunately Staff Prioritizes phone calls over customers waiting. They are too busy & making mistakes. More staff needed or better training. Also, Hard to get in & out for accessibility. Highly recommended Improvements to staff and store layout making pathways & door accessible for all people. It’s a (Cluttered) hole in the wall place that gets the job done. However, If you need accessible (wheelchair, stroller etc) and quality service, this is not your place.

Negative experience: Tried calling and they were short and completely useless

Negative experience: I wouldn’t recommend for postal services ,the staff working in postal department is very rude , the girls at the front and doesn’t answer customer questions nicely and answers as if we should know all about their job ! Very bad experience

Negative experience: This place now is open for 4 hours a day, with no phone service to call. Less than impressed with this limited switchboard availability. The weekends are the only time they have afternoon hours. Not one day with morning hours available.

Fantastic experience: I absolutely love this place! I was able to pick up my parcel, and even got some delicious food for myself. The staff were extremely helpful and friendly; the owner was also super nice! They even had iPad give aways! While I was in the store, I noticed there were people being rude to the staff, and that made me extremely upset and uncomfortable. The owner and staff have always been nothing but kind, and helpful. I honestly think some of the customers are too entitled, and should reflect on themselves instead. If you don’t appreciate people that were helping you with getting your packages, maybe you should get them yourself. Anyways, 12/10 place. One of the better things that make my uni life more tolerable!

Fantastic experience: Stopped in here to ship a package. The owner is really friendly and helpful. He talked to my young son while I filled out the paperwork for my package and then gave him a helium balloon -- really a nice touch. The shop offers lots of different services: shipping, printing, stationary supplies, and it's connected to a small cafe where you can work. I'll be back for all my shipping and to try the ice cream at some point with my kids.

Fantastic experience: The lady at front desk was very nice friendly and helpful, there was a guy as well he actually helped me alot and was very patient with me as this my first time shipping something overseas. Very good place they do multiple services beside shipping.

Negative experience: i called them, and they told me that they could do a specific printing job for me over the phone. i needed a specific paper and full bleed. the girl on the phone told me this is 100% possible. i come in the next day, and they are unable to do what i asked for. the owner was nice though.

Fantastic experience: Good guy, helped me print and bind a report paper for school very quickly and at a reasonable price.

Negative experience: the man is horribly rude. reading all of the other one star reviews made me decide to leave one because i had a very similar experience. Rude and tried to accused me of stealing a gift i had purchased for a friend. When i was offended and took steps to prove otherwise i received not even so much as an apology. He asked me personal questions and tried to say he does it to everyone. well let me tell you no other post office has EVER treated me like this. if i could give negative stars i would.

Fantastic experience: I had issue with my laptop which required immediate attention. I visited Live Switchboard as the place was referred to me by a friend. Hassan from Live Switchboard is a very helpful person. He listened to my problem carefully and within minutes suggested me possible solutions. The way Hassan explained every details to me about the possible causes of the problem really helped me make a decision for the next step. This is certainly a great place where you will be heard and get required attention. I totally recommend this place for Cell Phone and laptop repair services.

Negative experience: Overpriced

Negative experience: Rude and disrespectful owner. Do not recommend. I've been there a dozen times over the last 2 years, and today was the 3rd time I had a horrible experience with the owner. I'm not going there again. I didn't write a review for the 1st two times, thinking it may be a one-off event and giving him the benefit of the doubt. I thought to myself he's human and he may have had a bad day. But I saw it repeat too many times now. I spoke with my friends and quite a few had the same bad experience. A lot of the low reviews here echo with my opinion of the 3 bad experiences I had. I'm going anonymous with this review because I see how he is hunting other low reviewers for their personal details on his database to harass them. (For students at the 2 nearby universities, my username here should be a quick indication of my authenticity. You'll know what this code means and can confirm my account.) Highly suggest looking for elsewhere.

Negative experience: Terrible place to pick up your packages. Super rude and slow employees. Calling FedEx to never ever drop my packages here, losing brain cells for the worst customer service in all of Waterloo.

Fantastic experience: Went in there to return a package was helped fast, quick and efficiently..

Positive experience: First impression is the last impression. Never say to your customer "Call us back later." I know situations are hard sometimes, but try to find another way. However, my experience is good yet. Keep it up.

Negative experience: They waste your time.

Negative experience: Really horrible service here with a fedex package! Usually visit this location often. Will be avoiding it at all costs now! Visit if you want to have your time wasted !

Positive experience: This place has a cafe in front of the shop. Would recommend to check it out. Good samosas and snacks. Cheap and tasty coffee and hot drinks.

Fantastic experience: Owner and staff always friendly. Delivered DHL package here. They are super fast and informative. Highly recommend!

Fantastic experience: Always welcoming and informative. Lots of service that everyone needs. Check them out. You will be impressed.

Negative experience: Terrible service, very rude staff.

Positive experience: Convenient place to pick up packages that have been sent by a courier. However when I was picking up a package, the employee asked me to verify what was inside. That’s right, when I was picking a package up, not sending one. I had already provided my ID and proof of address, it’s none of their business what someone else has sent me.

Fantastic experience: I got some labels printed today. Great experience with friendly staff and very reasonable prices. Would be coming back the next time I need to print something!

Fantastic experience: Super friendly and helpful staffs. Thanks for the coffee!

Negative experience: Extremely unhelpful, poor customer service from the manager. I phoned to inquire about the overnight cost of shipping and was informed by the customer rep that only her manager would be able to assist me with my query and asked that I call back later. When I called back, she informed me that his meeting was over and he'd be able to speak with me. He was polite till he found out the reason for my call and started to deflect and was reluctant to answer any of my questions, stating he'd need to know the weight, measurements, etc. but when informed that I had this information, he didn't even want to hear it and proceeded to tell me that he was still in a meeting and that he didn't want his price quotes to conflict with on-site pricing. It is because of this lack of professionalism and customer service that I would highly recommend other locations to conduct your business.

Negative experience: I had a misunderstanding with one of the female employees which eventually got resolved thanks to her. I’m thankful for her and her help which is why I put a 2 star, but the issue was due to poor communication by her boss and when she called him over to help resolve the problem I really felt the tension and felt like he was irritated which made me feel uncomfortable about the situation. This is a overlook review of my interaction and I hope I have a better one next time because I’m still planning on visit the store

Fantastic experience: Friendly, professional, 'mom and pop' kind of place that aims to satisfy customers. Ignore the reviews of unreasonable, entitled and vexatious types that comes with serving so many soon-to-be adults.

Fantastic experience: Outstanding service! The gentleman (I believe to be the owner) started his interaction with me by giving my daughters (two and three years old) a balloon. I had a very large (100lb) package that needed to be sent to the US. He was very patient and kind and informative. He even brought a dolly to my vehicle and brought in my package. It was such a pleasant surprise to experience such wonderful service.

Negative experience: Extremely poor customer service, and he always blames his employee for the bad service ,don't waist your time and money there

Negative experience: I truly don’t recommend anyone going there because you will be dissatisfied and disappointed, I try to be fair and give good reviews but the owner is really racist , he made a racist comments to me while working there , garbage place period ;(( avoid going there at any cost ,

Fantastic experience: They provide kind support and excellent services. I highly recommend this place. The owner is always friendly and supportive.

Negative experience: Awful customer service.

Fantastic experience: Finished my drive lessons with Ali, he is awesome! Highly recommended

Fantastic experience: I had been visiting the store for some time. The owner mistook me for someone, maybe because of covid masks (or because my order matched exactly with the last reviewer). Its a great store. I use printing and scanning, and its very affordable and super convenient. Its also a bit of a novelty store, because there is no other store quite like this. Maybe staples comes close, but staple is inconvenient for small jobs. I actually like the fact that there is always staff there to help with machines and stuff. It has been a God send during covid, when many other stores are shuttered or extremely in-convenient (how do I get a page printed from curbside, no idea). So yea, thanks for being there.

Negative experience: Charge $3 just to scan 1 sheet of paper... No material or labor costs with that so it makes absolutely no sense to charge that much. Other services are fine.

Negative experience: An unsafe environment. Too small. Requested mask be removed to pick up parcel.

Negative experience: So the owner and his staff were unprofessional and they seam like they have given up. Last time I was there he unexpectedly and his employee refused service because of being lazy.They are picky when it comes to service, which leads to so many speculations (racism) could be one of them, or as I mentioned earlier. Good luck

Fantastic experience: I just mailed a package for mothers day. Service was very friendly and helpful. They offer a lot of services to cater to everyone, worth a look. Great people from what I experienced. Help our locals!!!!

Negative experience: If they aren't going to do their job properly live switchboard should not be a pickup location for Purolator. My package arrived there on April 20. They are supposed to hold packages for 5 business days but it was returned April 23. This is completely unacceptable from a pickup location. The owner simply told me that it wasn't there but when I looked online it was clearly sent back before the 5 days. If this happens again I'm going to contact Purolator letting them know that this pickup location can't follow basic procedures.

Fantastic experience: Picked up my package for my roommate, the attendent was curtious , respectful and is trying to support the community.

Negative experience: I called for checking my package. The woman’s tone is very impatient and attitude is very bad. At least, the person who picks up the phone should have a patient attitude. That’s the basic rule. The boss there is very nice, hope he can let the staff improve their service.

Positive experience: All the courier pickups melt together in one spot!

Fantastic experience: You guys are awesome !!! A gem in Waterloo for students

Fantastic experience: Patient and helpful staff. They do like 100 different things and do them all moderately well. I've seen some bad reviews on here, but they're generally misplaced complaints that would instead be better directed at the related companies rather than switchboard itself.

Negative experience: The in-car instruction in this driving school was very frustrating. The instructor was extremely unprofessional. He was usually silent for the entire class duration, and he even used to complain about me asking questions! He used to say, “This is class just about practice. You aren’t supposed to talk or ask any questions!” I have never seen an instructor in my life who complains about questions. Almost every single time, he would text me on the day of the appointment to change the time. He used to say things like, “I am busy. I work from 9 to 6.” And he showed a disrespectful attitude when I complained about his unpunctuality. And I never had a chance to negotiate the appointment times. One time, he kept me waiting for a month to get an appointment! The school instructor also didn't cover parallel parking, three-point turning, or uphill and downhill parking. The way the school manager handled my complaints was very frustrating as well. He used to dismiss my complaints with remarks like, "You are the first student to ever complain about this," or "We have circumstances, and you should be understanding of our circumstances." When I asked him about the training components that weren’t covered, he simply said, "We decided to skip these components with you, because you weren't ready for them yet!" Of course, this was just a foolish excuse that they came up with on the spot after I complained. They hadn’t mentioned any of that before I contacted them to complain after the end of the course. I threatened to report the school to the MTO, so he retracted and said that it must have been miscommunication, and offered a partial refund for the components that weren’t covered. When I complained about the lack of instructor feedback, the manager said, “Instructors and students have different styles.” This is nonsense to me. Instructors are supposed to talk, and provide feedback and advice. This is what instruction is about, by mere definition. I signed up with a new instructor after finishing this course. The new instructor is actually punctual, polite, and talkative. He constantly provides feedback and advice during class. I learned more in 2 hours with the new instructor, than I did in 10 hours with the one I had in this school. There is a huge difference between an instructor who continually gives advice during class, and one who is unpunctual, rude, watches silently, and even complains about receiving questions! Seeing how helpful good instructors can be made me realize how terrible this school is. The course cost me so much money and delay, with much less benefit that it’s supposed to. I feel scammed by this school!

Fantastic experience: Had a good experience here with my rather complicated shipment. The staff were patient, organized, and generally a pleasure to work with.

Negative experience: They lost my recent package ,when I asked them they told me we will investigate. In investigation they were asking questions about the package minute details. So how could I explained that package which I never recived. Finally I got an email from them that package has been delivered. I dont know where they delivered, but I did not get it. I am not satisfied at all from this service and will never recomend it for any one. They are unprofessional and careless. They did not give me any prove at all, that they havedelivered the package and wind up the inquiry. Fazal Rahim Waterloo

Fantastic experience: Mr Hassan at the live switchboard (printing services) is one of the most humble people I've met! He had done free courier packaging for me and provided other important information!

Negative experience: Most of the times I have a good experience, but today: June 28th 2020 Owner of the store behaved totally unfair and charged me $12 for few sheets of colour paper which got printed without my mistake. In return, he says no one actually used microsoft excel to print pages from his store and totally he says its my mistake repeatedly. Its very annoying to see him behave in low standards when I made him business in the past by purchasing couple of items in the past. Sorry to say this but you lost a loyal customer and please don't try to steal money when there is no mistake of customer as if today is end of world.

Fantastic experience: Farhan is an amazing driving instructor. Nice, friendly, and knowledgeable. I was able to pass my G2 test on the first try, with almost no previous driving experience. Highly recommend :)

Fantastic experience: Amazing instructors (Mr. Farhan and Mr. Reggie) and the owner, Mr. Hassan is a really nice man. I highly recommend this driving school. Great service!

Fantastic experience: Absolutely Stellar service, I recommend this for anybody that needs help with computer repairs among their many other services.

Fantastic experience: Farhan was a patient, diligent, and supportive driving instructor. Highly recommended!

Positive experience: Very good driving instructors. Simple place and good staff

Fantastic experience: The customer service was phenomenal ! They were able to print 3 4ft×4ft poster for a conference in 45 minutes on last minute notice and at a very reasonable price. Would highly recommend!

Fantastic experience: I didn't know places like this existed

Fantastic experience: Super helpful place! This place has almost everything you can imagine and the people will go out of their way to help you.

Negative experience: To respond to the owner's comments: 1) this was the first time I printed business cards. When I called to inquire, there was no mention of bleed space. Nor did the clerk say anything when he looked at my file (in fact, I'd told him that my card was formatted as a 3.5 by 2 in ratio card on the day I paid, and he told me no problem, he would take care of it). I would have gladly sent him the version with the extra bleed space had he asked. 2) as I mentioned in my previous comment, The issue is that the edges were slanted; if it was simply an issue with the bleed space, the edge of the cards would be EVENLY cut off, unless there's something I'm missing. 3) what the clerk had offered me was a $5 credit, NOT a refund. A $5 credit would imply that I would have to return to the store for future services but by this point I've lost confidence in the service they offered. This is also not the first time that something like this has happened. My labmates have tried printing their poster with LSI and have also received poor products (i.e., uneven ink on their posters). I'm not trying to say that ALL services at LSI is terrible, but my own experience and the experience of those around me have been. Maybe it was an "one-off" issue, but please do not try to undermine my experience and frame it as my fault! Original review: I got my business card printed here because they advertised same-day pick up. However, the clerk working there told me that it would actually require an extra day to make the cards. I was okay with that, given that I needed to have the cards done by the end of the week. When I went there to pick up my cards the next day, I noticed that the majority of the cards had crooked edges (I have a dark boarder around my card and it was cut slanted). When I went to confront the clerk, he told me that he included 150 cards instead of 100 and I was a bit taken aback. I really didn't care about having extra cards - especially if they're poorly done! After some back-and-forth, he picked out 50 "good" ones and said he would print the rest and get them to me by tomorrow. When I went to pick them up the day after, the clerk told me that the reason the cards were cut slanted was because the borders around my card was uneven, which is insane, since the borders on the first set of cards were literally SLANTED. I have just now counted the cards I received, and I only have 90 cards, and after going through them all, only 20 of them were decent enough that I would feel comfortable handing them out. I don't think it would be a terrible idea to print your business cards here, but if you do make sure that your card has a very, very basic design (i.e., black text on a white background); the printer used doesn't do a good job printing colour as there are sometimes coloured specks on the card, and a block of solid colour would sometimes not get printed evenly. The cards are also hand cut (I do feel bad for the clerk doing the hand-cutting, but hand-cutting cards isn't an excuse for poorly made products - if the products are that bad, just don't offer this service period!) If you spent time doing graphics for your card, I would suggest just getting them printed at Staples - it's about the same price, and if you want nicer cards, it's only about $5 more.

Fantastic experience: Really friendly people. Spent a lot of time helping me get the shipping details of a shipment I sent months ago.

Fantastic experience: They did our wedding invitations in less then 30 min. Fantastic job and we will be coming back for the thank you cards!

Fantastic experience: My instructor Farhan has been very patient, courteous and a very good human being. Happy to have learnt driving from him.

Fantastic experience: Same day printing for large posters! Great quality and friendly service.

Fantastic experience: I have had nothing but OUTSTANDING service here with printing and shipping! Super helpful and reasonable prices!

Fantastic experience: Great place! Convenient service for students!

Fantastic experience: I did my driving lessons with Farhan. He was an amazing instructor, very patient, kind, and helped me pass my G2. I would highly recommend him!

Fantastic experience: I took my driving lessons with Farhan. He is an excellent teacher. I passed my G2 test the first time only after a couple of hours of practice with him. If you are looking for good driving lessons he is definitely the person to go to.

Fantastic experience: I did 12 lessons of road practice with My coach Farhan, (didn’t have any other practice )and I passed my G2 test the first time I take it. Farhan has a trick to do parallel parking and it’s super easy, thanks sooo much!!!

Fantastic experience: Hassan was very helpful in getting me my G package. I did 5 hours with Farhan as my instructor. He was very nice and patient and helped me pass my G test in 1 go.

Fantastic experience: I took driving lessons from their instructor Mr. Farhan. He was punctual and guided me perfectly for passing G2 test in one go.

Fantastic experience: Highly recommend if you want to pass your G2 once for all. Farhan was a 10/10 instructor with the skills and patience. Will recommend him to my friends as well.

Fantastic experience: So helpful! Used to send Purlolator packages - months later had to prove a shipment and couldn't find my receipt. Live Switchboard was able to give me the confirmations. Great Customer Service.

Fantastic experience: A+ experience with Farhan

Fantastic experience: I did 10hr of driving lesson with Farhan and he was fantastic. i passed my G2 first time with his help. Highly recommended. :D

Fantastic experience: Often recieved packages here and also sent packages as well - every staff is super helpful and willing to help the customer out. If you got a package to send, look no further! I wish them good luck!

Fantastic experience: I signed up for the G2 package with Hassan and Mohamed as my driving instructor. It turned out to be a great deal and Mohamed is easily one of the best instructors out there. He is very kind, understanding, patient and gives great feedback and tips to improve your driving skill. Would definitely recommend signing up with him!

Fantastic experience: Got lessons for both my G2 and G licenses here, Farhan was very helpful in preparing me

Fantastic experience: Hassan (the owner) made everything really easy for me and was very flexible for the in-class sessions. Very personable and always happy to help if I had a question. Farhan, whom I had the in-car sessions with, was also great. He was very patient, knowledgeable, and also very flexible in accommodating my schedule. Lastly, the price for the total package was great, and I feel like I got great value out of it. I would highly recommend!

Fantastic experience: Amazing help! Thank you!